Mykel L
The best app for making toll payments is easy
No support with errors charging my accountwith
I had always had good experience up until about 3 years ago. My transponder was somehow used, even though I have both the transponders with me going through the US in areas I have never been. I asked for them to review and look at the photo to see if it was my vehicle. They never did and never got back to me. Last March I called and the support staff told me it was too late to complain even when I originally complained in the past. They were rude. I used to get great service when calling in but it has been bad and I don’t know if it’s new contract or people. Unfortunately choices are limited. Put the minimal on your account and all cars until you need to use it again them insert your plate for that trip. Just bad not give a care attitude by staff. To this day, although I put another request to be reviewed I have never gotten a call. Use one of the other passes which I will do but have to hit all the states I go through.
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Violation dispute
Awful experience, I was told I could dispute through this app, never traveling to NY again, ridiculous. First bill I got and it was a violation, so I paid $55 for about $4.90 bill, absolutely absurd
Needs improvement
App is generally slow moving and stale. I tried to submit an Apple
Pay payment and it didn’t go through multiple times and just kept reloading even though the authorization showed done.
Pay payment and it didn’t go through multiple times and just kept reloading even though the authorization showed done.
Check your mail
Even though you have an E-ZPass, it doesn’t necessarily notify you about toll violations, allowing them to sit and accumulate. What could have been a $10 toll ended up costing me $75 after late fees. E-ZPass clearly knows when you cross the bridge, but if there’s a hiccup with your transponder or it fails to scan correctly, you can still end up receiving a toll violation in the mail. I got E-ZPass specifically to avoid situations like this, but unfortunately, there doesn’t seem to be enough redundancy in the system to prevent these issues, especially given all the vehicle information I’ve provided.
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