Our Christmas trip to New York.
My family and I purchased a 2 day New York pass and we were able to visit so many sites. We had so much fun and lots to see. We will definitely do it again next year.
Response from developer
Hello Beautiful granddaughter! That's amazing to hear! We are glad to have been a part of this excellent trip with your family. We wish you all the best! Warm regards, Go City - JT
Stop asking me for ratings
I just downloaded this app minutes ago and it’s already asking me for a rating so I guess one star
Awful
Tried to reserve tickets. Directed me to another website which wouldn’t let me reserve them. What a waste of money and time. Got no response from either company.
Trustworthy App, Glad I Found This For My Trip
I am seriously so glad I used this app instead of another website! If you’re currently looking to buy a pass to go to New York and you want more options for attracting , this is IT! I bought my pass for $220, no problems getting in anywhere, and thankfully with a well planned 3 day itinerary, I saved $170 using this pass instead of paying for attractions individually. This pass allows you to go to an attraction MORE THAN ONCE! I would absolutely use this app again and recommend it to others!
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Nothing but trouble
I paid for this pass through a travel agent. But it is not allowing me to make any reservations in the app or in my email. This a a rip off total trash. I have to spend my visit here just walking around and winging it.
Great idea, inconsistent execution
The pass is a brilliant and worthwhile thing to use. However, the app and process isn’t streamlined. The app takes you to each vendors website, finding where to reserve using your pass is a hassle and different for every vendor. Some vendors are “first come, first serve” reservations. There were no clear indications for how each vendor wanted the pass to be used.
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Make sure before buying this the attraction locations and services are up to date
While I’m writing this review I am currently in New York City and I just spent half of my afternoon going up and down to places and attractions that their closing time and services were not up-to-date with this app or pass, meaning for an example locations and attractions closing earlier and or not accepting this pass. If you go to google maps they give you the right clothes in time meaning that you have to check twice and plan twice the itinerary of your trip and the sad part is that mistakes like this that they’re not our fault as customers it is not our job to update this app we don’t get a refund for mistakes or updates.
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Nice App - Terrible Company
The app seems to work very well and would have loved to use it; however, the company that runs the app is not your friend. My family was planning a wonderful trip to NYC just before COVID hit the US. When NYC shut down, this company did extend the dates the tickets covered but the problem is that they would agree to a refund. Additionally, the company has not extended further the passes despite NYC really not opening back up until after our passes expired!!! Their customer service, when they actual do answer the phone, is of no help either!! Just stay away from the company. It is not worth loosing your precious hard earned money over.
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Great way to see the city!
This was my first visit to NYC and I found the New York Pass while searching through trip advisor for things to do during the day. I was skeptical at first because it sounded too good to be true but it’s totally legit! I bought the 3-day unlimited pass for $179 and got my money’s worth by the end of day 2. It was super efficient to use, had great tips/instructions for getting into the venue, and even helped me find new activities that I probably wouldn’t have found without it! I never had an issue with the pass being accepted anywhere. I did about 2 activities a day, saved about $100 overall and loved every experience I had! HIGHLY recommend for a first time traveler or anyone looking to see as much as they can on a budget.
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Beware of changes
So we are in New York and headed to Brooklyn. We checked last week to plan everything and there were several items listed as included. As we are on our way, three of the main attractions are now missing from the app. What a waste of money and time. So disappointed in the app. It’s worked well when we’ve used it but this now makes 4 things in 3 days that have been removed as options in the last week. Wish i had an option for a partial refund for my wasted time. If you plan a trip around what’s available check again the morning you are going to verify it’s still there.
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Very bad app - didnt even save the itinerary I created for my trip. It was gone after a few days.
I had saved an itinerary in the app and when I looked at it after a few days, it was gone
So far so good
We have been able to use the pass with ease and enjoyed a lot of the tourist sights with little of the usual aggravation. The only information in the app is helpful and provided relevant information to help us plan our day.
Very good and handy
Get the Groupon if you can to save a bit moreThe app is great to help plan your trip. We had zero issues at each stop. You can def save a ton of money if you keep moving.
Depends on your travel plans
This app works well and has nice features. The problem is for most exhibits you need to show up in person to the attraction to purchase your entry tickets. So you can’t purchase ahead of time online. With COVID capacity limits at most places this means you have to physically go to the attraction to see III you can get in right away or come back several hours later (or the following day in some cases). Not an efficient way to plan your itinerary. We maybe broke even on the price of the 3-day pass but if I had to do it over I wouldn’t have purchased it for this trip.
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No reservation links
Some links yo make reservations are not available in the description of the tour
Unable to use app
I have been unable to use the app since i downloaded it a day ago. I made sure my iPhones operating system is up to date but have had no luck accessing the app. Maybe an update is needed of the app.
Unable to get a refund
I’ve been trying to get a refund since the covid happened so I had to cancel my trip.
So I’ve sent an email and waiting, but no answer.
Not a good thing that this happened.
So I’ve sent an email and waiting, but no answer.
Not a good thing that this happened.
No refunds, out hundreds of dollars.
No refunds despite Covid cancelling everything. Unable to use due to being in the UK and can’t get back to the US. They refuse to refund my money and now I’m out hundreds.
Don’t buy
All attractions require online booking, not all have the option for booking with New York Pass. If you’re a tourist you will lose your money.
Not Happy
Very upset this company will not give refunds when my airline canceled my flight, my hotel canceled my stay and with COVID there’s no reason why I want to visit New York. Will never recommend a company who takes advantage of people during a worldwide pandemic.
