I generally don’t write reviews, but I wanted the developers to know they are doing a good job
I just downloaded the app today. Added my car and drove to the garage within a span of 15 mins. It auto linked my car and shows my session as well as elapsed time so I can plan accordingly. I love that they have the option to expire with rental end dates so you don’t accidentally leave it hanging in the app. Seems the features are pretty well thought out for a parking app.
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Payments
This app is horrendous. I’ve used 4 different functional credit cards and it constantly says the payment is failed. If I leave after office hours I’m stuck in the garage till I can mess with the app and eventually can finally leave. The on-site parking attendants are literally illiterate (which I know is site specific but it makes the situation worse when they don’t know the difference between “access” and “exit”). And I’m completely fed up with this system. Fix your app.
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Horrible
Always a problem with gate
Efficient!
Really efficient to use the app for parking!
Broken login
This app will not allow you to login if you used google or apple for some reason. Not sure what is going on
What’s the point of this app?
At metropark the gates don’t always let you out despite having the app… what’s the point of the app if I have to call the assistance/ help line to get out? Every-time this happens it causes a major backup for getting out of the parking garage. Doesn’t seem efficient at all.
EZ as could be…
Parking with NexPass has taken any possible problems away from parking. By using the app, supplying a payment method and adding my license plate in the app all I have to do is drive into a parking lot and pull out when I’m finished. It really is THAT simple.
Huge price increases
As soon as they adopt NexPass, next step is a huge price increase. Parking prices increased 54% today. I am looking for a new place to park.
Horrible service
Since the Metropark parking facility switched to the nex pass app, everyday during peak time getting in and out of the garage is a mess. The readers rarely work and then you are stuck waiting for assistance who tell you the same old recommendations to scan the QR code. I am a monthly pass user I know how to use the app. If your number plate readers do not recognize my car but still open it should not be my job to keep track of if a session was created or not. Before you increase the parking fees you need to work on making sure that your system works efficiently. Just like NJ transit the parking facility and the app are just abusing consumers who do not have another option. They suck.
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Reset password
It is still not possible to reset the password login to account. Same problem as in the previous review. Account with linked car and card is not available.
Metropark train station
Nexpass stopped working after first few days.
QR code exit gives error after exiting
This is just funny, but not, scanned the QR code on exit, the gate opened, I left, now home, open the app and o see error and the session still runs. I even bought a monthly pass, the app still does not recognize and runs the session. So in affect I will now pay for a session that keeps running of a bug. And it does not stop realizing i have a monthly pass. If it works this app is a time saver
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Trapped in Parkinng Garage
This app is horrible it left me trapped in the Hamilton parking garage. I made an account with the app first rolled out last year and this year my car was still linked to the account but the app would not let me log in. When I try to reset my password to login it says to use my Apple credentials. There is no way to Sign in with Apple credentials?!? If I try to register it says the email is in use. If I use a new email and enter my license plate it says the car is in use.
I am so frustrated and don’t think I’ll ever be able to park my car in the Hamilton garage again because it is linked to a account that I can’t get to!!
Also customer service is non existent. If the gate attendant hadn’t manually raised the gate I don’t know how I would have ever gotten out. It also made a ridiculously long line as we tried to get it sorted out. An inconvenience and horrible experience. Please please contact me to delete the ghost account.
I am so frustrated and don’t think I’ll ever be able to park my car in the Hamilton garage again because it is linked to a account that I can’t get to!!
Also customer service is non existent. If the gate attendant hadn’t manually raised the gate I don’t know how I would have ever gotten out. It also made a ridiculously long line as we tried to get it sorted out. An inconvenience and horrible experience. Please please contact me to delete the ghost account.
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Literally remove it from the App Store
It won’t let me create a new account with my car because it’s “already registered” no it’s not. Made me miss my train.
Absolute trash
I haven’t seen anything that is worse both in function and UI design.
the application closes
I'm trying to register and the app closes
Glitchy and Frustrating
Frequent issues and that persisted for years. Really annoying when trying to just enter or exit a parking garage and this thing isn’t working right.
So Fast!
The license plate system has made a world of difference! The gate goes up so quick when I pull in the lane. Thank you, I was tired of getting stuck with tickets that had problems all the time! This has made my commute much better!
Doesn’t work
The app doesn’t work. I parked my car in the morning and when I came to pick it up in the evening after 9 hrs, I clicked “tap to exit” and it says “loading”. This is an endless message. I was stuck there as the gate was not opening. The service person was kind enough to open the gate manually and let me go. I reached home and the app is still running and I am worried if its going to charge me again a hefty amount.
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Glitches
Set a new card as default and the old card was processed and denied like I new it would be which is why the other card was set as default so I got charged for one single day parking instead of the monthly pass and now I can’t add money to the card my company provides and there is no way to make a payment using multiple payment options so for the whole month of May I either have to pay single days or pay with another card not the one my company provides to save me money
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