Next User Reviews

Customer Experience

Positive experience49.6% of reviews
Neutral10.0% of reviews
Negative experience40.4% of reviews

~ Based on 1,955 written reviews from the US App Store.

What users say

Is Next Safe?

Next: Shop Fashion & Homeware appears safe based on user ratings. AppsHunter Safety Score for Next is 90/100.

This assessment is based on 12,681 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.1% of ratings point to a safe experience
3.1% of ratings suggest some concerns
8.9% of ratings point to a risky experience

~ Based on 12,681 App Store ratings for Next.

Is Next Legit?

Next: Shop Fashion & Homeware appears to be a legitimate app. AppsHunter Legitimacy Score for Next is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

A bit buggy

App works ok to search etc, but I made a purchase and it just didn’t work or save what I had in the cart. I needed to go back and start from scratch.

Response from developer

Thank you for your review, we really value our customers feedback and we are committed to continually improving our customers digital experience. We’ll take your feedback into consideration for future updates.

Great

Fabulous shop

Next App

Saves time so easy to go through

Love Next

I absolutely love shopping at next . You get a huge selection of quality goods for cracking prices . I have been shopping at Next , online and in store for many years . I would recommend this retailer as they are amazing . You have delivery options which fits in with our busy lives . Keep up the fantastic service Next
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Online Next ordering

Bad service, no updates, avoid

So easy to use.

I find the app so easy to use and secure

My Next shopping

I love shopping next. All their clothing is very good value for money. And the quality is 2nd to none

Top Quality

Fast Delivery always! The quality of all the clothes is fantastic, my son wears a lot of next clothes and they wash well and last! Well done NEXT!

Constantly automatically emptying my cart

Love the clothing but if I put items in my cart and then go to my app the next day a lot of times everything will be randomly removed from cart even though they are not sold out and I didn't not remove them.

Always easy

Next has choice and ease of ordering - making life easy when sometimes, you’re in a hurry

Never delivers next day

I have been using Next delivery since it launched nearly 40 years ago. They used to fulfil their next day delivery service every time. Now it is always at least 3-4 days, thanks to Evri. They need to stop the ‘next day delivery’ marketing. It’s a lie.

User Friendly

The app is great - easy to use and lots of clear product images

Reliable and dependable

I’ve had an account with next a long time. Never have had any issues or problems. Always very straight forward and pleasant to deal with.

Great service

Fast delivery site is easy

Debbie

Next fall down on the description of the garment as there is no length. Roman do and other makes do. I have shrunk now so need a shorter length I wouldn’t attempt to buy a top that was down to my knees. I send a lot of clothes back for that reason. That is a fault on Next not me but I was penalised because of it. Please sort it out. Some description 4 words xx thank hope you listen
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Juddie

Fabulous service, excellent refund/exchange , easy to use

Fantastic

Next has been my go to shop for years for clothing, homeware etc and never lets me down. I can always rely on good quality products being delivered next day for great prices. The customer service is always spot on!

Great selection

Love shopping in store or on the app; always a lot of choice to pick from, whether for myself or as a gift for someone.

Poor

No longer able to logout!

Glitchy But Good

Site can be glitchy at times and not show you the sizes that requested in filters. Other than that, it’s a good site with great products.