Mr smith
Next base is the best
fancy UI design but functional is useless
please check and test all devices before you rollout new revamp app. this app is totally useless i cannot connect to my dash camera 522 after app update
Didn’t work had to go back to old app
Didn’t work when I installed new app I have a 622. It broke it and had to go back to old app took an hour if my time messing around. Now old app isn’t supported and isn’t working too so I have a dashcam without an app that works!
Why can’t 2 cameras be paired in the same app? It’s 2026 how is this not sorted yet?
I bought a 312GW in 2016, it lasted until recently and it ran on an app called “Cam Viewer”. A few years ago I bought a 622GW and it ran on an app called “MyNextbase Connect”.
2 weeks ago the MyNextbase Connect app became unsupported and the new app was pushed onto me. The new app is called “Nextbase”.
I bought a second 622GW to replace the 312GW that had reached the end of its working life.
It seems that Nextbase doesn’t understand that people can have multiple cars and want a dashcam in each as the app doesn’t support having two nextbase cameras paired with the app.
I’m not talking about having two cameras connected at the same time to the app, I mean you have to go through an arduous deleting of the connected camera and then re-pairing the other camera to the app/phone to be able to use it/get any footage from it.
This is completely ridiculous and defeats the purpose of the “fast automatic syncing” of the footage to the phone.
So long for being brand loyal, I’m now in a fight to return a product that doesn’t work as it should.
Garmin, BlackVue and Thinkware all support multiple cameras.
Nowhere on the product packaging information does it say it only supports one camera per app/phone. All the other major dashcam brands support multiple cameras.
How utterly ridiculous.
And they’ve just released a brand new app that still can’t handle multiple paired cameras.
Extremely disappointed, especially at this price point.
I’d definitely not be recommending a nextbase dashcam from now on, even if you only have the need for a single camera for now, your situation may change in the future and instead of adding another camera, you’re forced to go to another brand and fork out for two cameras at once and have the nextbase sitting unused.
For future proofing just go to another dashcam brand and save yourself the money and headache in the long term
2 weeks ago the MyNextbase Connect app became unsupported and the new app was pushed onto me. The new app is called “Nextbase”.
I bought a second 622GW to replace the 312GW that had reached the end of its working life.
It seems that Nextbase doesn’t understand that people can have multiple cars and want a dashcam in each as the app doesn’t support having two nextbase cameras paired with the app.
I’m not talking about having two cameras connected at the same time to the app, I mean you have to go through an arduous deleting of the connected camera and then re-pairing the other camera to the app/phone to be able to use it/get any footage from it.
This is completely ridiculous and defeats the purpose of the “fast automatic syncing” of the footage to the phone.
So long for being brand loyal, I’m now in a fight to return a product that doesn’t work as it should.
Garmin, BlackVue and Thinkware all support multiple cameras.
Nowhere on the product packaging information does it say it only supports one camera per app/phone. All the other major dashcam brands support multiple cameras.
How utterly ridiculous.
And they’ve just released a brand new app that still can’t handle multiple paired cameras.
Extremely disappointed, especially at this price point.
I’d definitely not be recommending a nextbase dashcam from now on, even if you only have the need for a single camera for now, your situation may change in the future and instead of adding another camera, you’re forced to go to another brand and fork out for two cameras at once and have the nextbase sitting unused.
For future proofing just go to another dashcam brand and save yourself the money and headache in the long term
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Junk
Update:
Finally got it to update but now I can’t view any of my videos. I tried contacting support and they’ve ghosted me. I’m throwing this away and buying a different brand.
The new app sucks. I can’t do anything cause it tells me I need to update the app but when I try, it fails every time. I’m throwing this away and buying a new one.
Finally got it to update but now I can’t view any of my videos. I tried contacting support and they’ve ghosted me. I’m throwing this away and buying a different brand.
The new app sucks. I can’t do anything cause it tells me I need to update the app but when I try, it fails every time. I’m throwing this away and buying a new one.
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Update
Did update first update failed. Try to update again now device don’t even turn on not a very good software update.
Update made camera useless
Camera would not connect (about 10 months old). Stated an update was needed. Repeatedly followed directions but fails to pair back up with phone. States cam needs to be on (lights are on cam - reset, tried to pair again, removed and re-installed app, turned things off/on). 30 min later and still not working. Was looking at buying one for my wife will look at other providers.
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Rubbish can’t connect
Had to give 1 star as 0 is not an option.
What a waste of time, just brought 522GW from Halfords and can’t connect with this app. Will only connect with the MyNextbase app. This advises you to transfer to this app which can’t connect. The dashcam will only look for the MyNextbase app. I feel I’ve wasted my money on a useless device.
What a waste of time, just brought 522GW from Halfords and can’t connect with this app. Will only connect with the MyNextbase app. This advises you to transfer to this app which can’t connect. The dashcam will only look for the MyNextbase app. I feel I’ve wasted my money on a useless device.
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Horrible app
Someone recently made a scratch on my car while I was out shopping and tried pulling the footage. It’s been a while since I’ve had to access my recordings and apparently there’s a new app. I transferred all my data to the new app which was tedious, after dealing with that annoying process I’m still not able to access any recordings in the App Library… I keep getting an error saying I need to download the video before viewing. So I did… Then I get another error code saying that I can’t download the videos… horrible app. For the amount of money that I spent on this, you’d expect the product to match the price tag. What a shame from “nextbase”.
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Very poor new app
The old app while very slow and laggy, atleast somewhat worked. Whereas the new app won’t allow me to playback or download any videos.
It took an age to transfer everything over from the old app and then completely removed the dashcam from that app, so now i have no alternative to go back. It just keeps saying playback isn’t available you have to download it, then doesn’t allow me to download it.
Plus for some reason, not sure if its related to any firmate updates to the dashcam itself, i can’t even find it when connecting to my computer anymore or watch them on the dashcam itself so i’m well and truly screwed if i ever actually need a video.
It took an age to transfer everything over from the old app and then completely removed the dashcam from that app, so now i have no alternative to go back. It just keeps saying playback isn’t available you have to download it, then doesn’t allow me to download it.
Plus for some reason, not sure if its related to any firmate updates to the dashcam itself, i can’t even find it when connecting to my computer anymore or watch them on the dashcam itself so i’m well and truly screwed if i ever actually need a video.
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Junk
The new app sucks. I can’t do anything cause it tells me I need to update the app but when I try, it fails every time. I’m throwing this away and buying a new one.
Doesn’t recognize more than one cabers
If you have more than one camera in different cars, the app does not seem to save them both, so you need to re-install each camera every time you view a different one. The old app would seamlessly recognize each camera. That functionality seems to be broken in the new app.
Problem parring with device
MyNextbase prompted me to upgrade to new Nextbase. Worked fine but then requested a firmware update. Which failed to install correctly. Now unable to connect and record from device. Trying to contact service support without success.
Better
New nextbase app is far better than old one, you can access your dashcam easier with it, delete and save videos only thing is you can’t cut videos which I hope that’ll be brought into the app plus hopefully make it compatible for windows 11 please
Must be download
One of the best
Absolute garbage
Updated and now my dashcam it’s stuck and won’t clear DON’T USE THIS APP it will destroy your camera
Impossible to update firmware
No iOS devices connect to the WiFi network created by the 622GW even after tapping ‘Join’ and following all possible troubleshooting steps; forgetting other networks, disabling VPNs etc. This means it is currently impossible to update dash cam firmware through the app.
Firmware update removed Alexa!
Should be -1 Star. Be aware before you update. You will lose Alexa.
I am awaiting response from Nextbase regarding Alexa issue after updating. Still in discussion and then I found the following.
Nextbase removed Amazon Alexa support from its dash cams via firmware and app updates.
Why Alexa is Missing
• Feature Removal by Nextbase: Nextbase officially discontinued and removed the Alexa integration feature in newer firmware and app updates.
• No Rollback Option: Nextbase support does not provide older firmware files or a way to roll back your device to restore Alexa functionality.
• Not an Alexa App Issue: The option will not show up or function because the integration itself was phased out by the manufacturer rather than being hidden in your Amazon Alexa app.
Not impressed!
I am awaiting response from Nextbase regarding Alexa issue after updating. Still in discussion and then I found the following.
Nextbase removed Amazon Alexa support from its dash cams via firmware and app updates.
Why Alexa is Missing
• Feature Removal by Nextbase: Nextbase officially discontinued and removed the Alexa integration feature in newer firmware and app updates.
• No Rollback Option: Nextbase support does not provide older firmware files or a way to roll back your device to restore Alexa functionality.
• Not an Alexa App Issue: The option will not show up or function because the integration itself was phased out by the manufacturer rather than being hidden in your Amazon Alexa app.
Not impressed!
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Refuses to connect.
The old app connected but was pointless as it never worked for its intended function (access to your footage) and now the updated app simply doesn’t connect. Have tried everything it suggests, it’s so unreliable and I just don’t understand how this company can have something that should work with its hardware like a hand in a glove, just so wrong, again and again.
On a side note, if you read reviews they are almost all 1 star reviews. Yet the app has a 4.7 rating, either 1 or 5 star reviews left, something doesn’t look right there, very very suspicious looking 5 star reviews. This app has never delivered for me, no matter the version. I never leave reviews but seeing these bloated 5 star reviews and then clicking on reviews to only see 1 stars made me leave one! Pound for pound, the worst app I’ve ever come across for what you expect from it 🤢
On a side note, if you read reviews they are almost all 1 star reviews. Yet the app has a 4.7 rating, either 1 or 5 star reviews left, something doesn’t look right there, very very suspicious looking 5 star reviews. This app has never delivered for me, no matter the version. I never leave reviews but seeing these bloated 5 star reviews and then clicking on reviews to only see 1 stars made me leave one! Pound for pound, the worst app I’ve ever come across for what you expect from it 🤢
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Mr
I wish I never got this dash cam as it’s awful nothing works what a ridiculous thing
