Don’t waste your time or money
If I could give this 0 stars I would. My previous account was locked without warning, and when I went to open a new one, the website is impossible to work, there’s always a problem and customer service is absolutely clueless of how to by pass their own errors.
I’ve been trying to get this ticket for 3 months and each agent told me the issue was something different. Today I noticed that even though my account doesn’t exist, they still charged my credit card. I tried the login and guess what—-still doesn’t exist but my money is gone. I had to dispute with my bank just to get my money back. Smh. This is only beneficial when you have their entire tv service, which is the goal.
I’ve been trying to get this ticket for 3 months and each agent told me the issue was something different. Today I noticed that even though my account doesn’t exist, they still charged my credit card. I tried the login and guess what—-still doesn’t exist but my money is gone. I had to dispute with my bank just to get my money back. Smh. This is only beneficial when you have their entire tv service, which is the goal.
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Not bad if your a college student
This is my first year using this service. I’m a college student so I pay the college pricing and important note I have Xfinity internet and cable not direcTV. The first 2 weeks of using this service I was streaming it off my Xbox series x on a wired connection with gigabit internet and both weeks the service stopped working mid way through the games. At first I thought it was my internet but quickly realized it was something on direcTVs end as other customers were complaining about a similar issue. I did end up getting refunded for both weeks so that’s a plus. Week 3 was much better and really showed me the potential of this service if your a big football fan like me. It’s important to note that you will not be able to watch any local games so keep that in mind. I still have to use my cable service to watch local and prime time games. And beware once u sign up your locked in for the rest of the year…. There’s no cancellation. I give it a 3/5 stars because it does show its issues at times but for the price as a student there’s a lot of value here when it works properly. Now if your paying the full 300 or 400 a year you may find yourself unsatisfied
Some weeks when this service doesn’t work.
Some weeks when this service doesn’t work.
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Where to Start
This 1-star review is less about the app, and more about the overall experience of the NFL SundayTicket. The only reason I put myself through this headache is to watch the Broncos while living in Pennsylvania. Customer support, app functionality, cost, and restrictions (blackouts) are all 1/5 stars. I can’t believe the NFL allows SundayTicket to botch this service without stepping in to make it easier to watch out of market games. It’s week 3 of the 2022 season and I still can’t log in to my account and access the service despite hours of troubleshooting and waiting on hold just to be transferred to someone who cannot resolve the issue.
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Refund
This is the absolute worst app of all time, paid all this money for a service that cuts out for half of Sunday’s games each week. I hope directv loses all their rights after this season. I also spent 2 hours on Sunday trying to get to customer service but they continued to hang up on me and when I finally got through the guy said he couldn’t help me and that Sunday ticket has a different customer service number and I asked him for the number and he gave it to me and it was literally the number I was calling on. Nobody should get this app and everyone who has bought this this season should get a refund or prorated from all the games we missed. Absolute trash app, trash customer service, and they don’t give a crap about the consumer at all!!
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Terrible this year
Week 1 it kept telling me it couldn’t play my game because I was in or near a stadium (I was not) or because the game was broadcasting locally (it was not). Now in week 2, it worked for the first 30 minutes or so, and then it started cutting out and telling me there was a casting problem. Rebooted TV, restarted app, etc. Problem persisted, but then it wouldn’t even load on my phone (not casting to TV) no matter how many times I close and relaunch the app. Turning off my wifi and trying to use cell data isn’t working either. Also not loading if I try on a computer. This is awful. Did not have these problems in the past.
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