No playback
Easy live view and quality of view is good. However, playback feature never works! It’s a pain! Trying to figure it out is frustrating. Going to replace with ring cameras once I can afford it
Terrible app
Can’t use playback. Every time I try to play a clip I get kicked off the app. It just shuts down when I press play. I have already uninstalled and reinstalled. Still won’t work
Unable to view cameras remotely
Starting on February 25 I was no longer able to view my cameras remotely. I called support and was on with them for 90 minutes before being told my issue was being escalated and that they would get back within a few days. After a week of waiting and no call back, I called again and we basically started the same troubleshooting process all over again - no resolution. Once again I was told that someone would get back with me. I received an email approximately one month later asking if I was still having issues. I informed them yes, that I’m still unable to view my cameras remotely. I never heard back. So I decided to call them today. I was told that my issue is due to my system was an older one and this app no longer supports remote viewing. It would have been nice to have been told in advance that this was coming and also not having to wait 3 months and repeatedly calling before Nightowl Support let me know. Do yourself a favor and buy another camera brand.
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Bch
Piece of sheet app
App not working!!
Stopped working! No devices found on app and cannot connect due to network issue through app all of a sudden please update!!!
Total Waste of money! No customer support…
I purchased this unit from Costco back in 2018 and it worked perfectly for about 3 years, afterwards it stopped recording and sending pushed messages. I tried all the troubleshooting that was suggested, but it still didn’t work. This unit has caused me to loose valuable evidence in at least 3 hit and run events, and even a civil case! When I contacted night, owl and finally was able to speak with someone two years later that I had a legacy system and it was no longer supported. This makes zero sense to me. I spent close to $500 and it worked for a grand total of three years otherwise it was just a viewing platform so I can see you who is doing Things outside my home?!?! I finally found a firmware update and I manually installed it yet. It still doesn’t work. The DVR will record for the first day, but then the next day it shows the memory is completely full. This is unacceptable.
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Awful
Almost all the time shows the cam not connected even they are really near
Can’t even log in
App worked wonkily for years then finally none of my cameras showed up. I can only log in on the monitor and not on the mobile app.
Fixed the issue
I was able to fix the issue on my end. It wasn’t an issue of the program so i retract my previous comment. It has been working fine since
Play back Recording are limited
Every time I try and review any resorted footage from any of the cameras I have to refresh the playback option and it shows me 7 recordings at a time…so if I want to see what was recorded at night I have to keep refreshing the playback option but then it stops displaying any recorded footage by 5 or 6 pm so I cannot view anything past that time for any of the cameras…..so not only does the app make you scroll or refresh the camera option about 30 times only to realize you cannot view the forage you need. Doesn’t make any sense.
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Degrading system
Night owl is horrible. Don’t waste your money. Sure when it first came out it was amazing. Now the play back is total trash. No recording no motion detection. When I go to history on playbacks it can’t bring up the playback. Gonna switch to a new system. Don’t waste your money on night owl
Not worth the stress
The app doesn’t recognize anything that is being put into its searches. This app clearly hasn’t been updated in who knows how long. The help button doesn’t even bring a support page up, it brings you a white screen.(WOAH). Cameras work but app does not. Do better night owl.
Can not see record
I can not see the record, someone tell me it is Hardrive problem . I order a new harddrive, it is still no recording
Good For the price
I’ve been using this surveillance camera for a while now, and overall, it gets the job done. The good: it works consistently, I can connect to it remotely even when I’m not at home, and it has solid features like video recording mode and capture mode. Videos save without any issues, and I upgraded the storage to 3TB, which helps a lot when I need to look back 3–4 weeks.
Now for the downsides—don’t expect amazing quality. It claims 1080p, but the video looks closer to 480p (maybe even lower). The audio feature is there, but the sound quality is mediocre at best. It’s fine for basic monitoring, but not ideal if you’re expecting high-definition footage.
- just don’t expect top-tier performance.
Now for the downsides—don’t expect amazing quality. It claims 1080p, but the video looks closer to 480p (maybe even lower). The audio feature is there, but the sound quality is mediocre at best. It’s fine for basic monitoring, but not ideal if you’re expecting high-definition footage.
- just don’t expect top-tier performance.
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Doesn’t send notifications
It does not send me notifications even though I have them enabled and freezes during live view. Night owl tells you it’s out dated but in reality they know the notifications do not work and do it so that you buy a new unit.
The worst
Playback never works and camera quality is useless
Horrible app
The app only works maybe a quarter of the time if you’re lucky. All cameras show black. If you call the support, all they do is send you the manual and troubleshooting steps. There is no support at all. Don’t waste your money.
tires
ortiz67
Compatability issues
The app is pretty barebone, but seems to be unsupported on newer devices and old ones alike. My DVR stopped connecting on the app my iphone 14 and my parents androids. I tried it on my friends iphone 16 and I couldn't even get the app installed, and I borrowed my friends pixel and it had problems connecting. My DVR works locally and can connect to the local network, making me consider the app was the issue.
Contacting support told me my DVR is no longer supported, but it's unclear if I need a new app and DVR or if they just don't support their own software and hardware products. A Google search seems like there's app compatibility issues across different OS' but I'm no longer sure which are supported.
Contacting support told me my DVR is no longer supported, but it's unclear if I need a new app and DVR or if they just don't support their own software and hardware products. A Google search seems like there's app compatibility issues across different OS' but I'm no longer sure which are supported.
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Myeh
Been “using” this app since new and, it has never impressed me. This app is a very basic, slow and clunky way to access the security system which I regret buying. This app does allow decent live view from anywhere but not much in the way of playback because you can only search by day and then you have to scroll through the clips to find a time period. This can take forever since the app only loads 30-40 and you may have 500-1000. Keep refreshing and get 10-20 more. It can take hours to do. The system came with 8 cameras but, you cannot choose which ones send you notifications so, if you really want to monitor your porch, you are in a pickle because the system will send you notifications for ALL the cameras. The main system interface is myeh as well but, at least you can search a specific camera for a specific time to investigate a specific thing instead of this app which is purely, myeh.
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