Sigh
Was great at the start. Then it wouldn’t open. Then it would open but wouldn’t start the car. Then it was great again. Now it’s not showing vehicle status and won’t update when you swipe down so it won’t start my car. Those are the only reasons I had the app. Probably giving it till the end of my payment period and canceling. Customer service is trash. I was hung up on 3 times because they couldn’t figure out what the problem was. Got the hang on for a second and then click sound. 3 times. That’s not ok. If you don’t know the answer just tell me that. But be rude to me after I sat on hold for 30 minutes. No thanks Nissan.
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Nissan Connect Services Made it Worse
One vehicle status and health report was not showing up after 30 days, I called NissanConnect Services for assistance. They told me it would probably take another 30 days for it to show up and did some tweaking. Now my app no longer shows a vehicle status report with tire pressure and the other features. I have uninstalled it, and and it still does not work honestly, I really don’t know what to do. I’m really disappointed with the service. I never had problems like this with OnStar on my General Motors vehicles.
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Vehicle status no longer available
So for whatever reason, some genius at Nissan’s development team decided to remove the vehicle status option from the app. Before you could have viewed your tire pressure, odometer reading, fuel level etc, now you can’t. The app is basically useless because all you can do is lock/unlock the doors and remote start the vehicle, of course only if you paid for that option. Note that this was done with no warning or heads up from Nissan. I’m paying for their premium service package and that makes no sense now because the app is about as useful as my key fob. I’ll be downgrading my package and saving that extra $20/month.
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Saved me
I am horrible with keeping my keys in my purse and inside the car as it’s in the garage. My husband is very big on ensuring all cars are locked at night. He locked the doors the night before, and I went to get into my car the next morning and I was locked out of my car not knowing about this app. 7 months pregnant knowing I had to get to work I googled and boom the app came up. I literally use it daily now!
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Inconsistent capitalist tool
A fickle app that works whenever it feels like it, regardless of updates. The colder it is, the more likely that it will fail to remotely start your vehicle. An option that use to be programmed into your key, not a phone app, when it was built into your vehicle as an option and you paid for it ONE time (when you purchased your vehicle). But when you have corporations that care more about making money from subscriptions than one-time payments, then here we are.
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I wish it worked
It is so strange. Sometime it works, starts the car, locks the doors, everything. Then, randomly for no reason I can divine, it just stops working. It wont find the car, wont register anything it’ll just so vehicle unavailable. Sometimes when that happens, it’ll still lock or unlock the doors, sometimes it wont. Sometimes rebooting the app will help, sometimes it wont.
The watch app is completely worthless. They shouldn’t even have bothered. It only works if you log into the app on the phone first, so if you want to use the watch app, you have to log in with the phone, then you can use the watch. I know your thinking, “but once you’ve done that your good!” Nope, you have to do it each time. So watch app you can remove from the watch anytime you like, it’ll never work.
Sadly, this is just another one of those apps that Nissan put together on the quick and didn’t bother to beta test much.
If you like it, use it, but it’ll never be much good. When it works, great, but it will fail to work about as often as it does work.
The watch app is completely worthless. They shouldn’t even have bothered. It only works if you log into the app on the phone first, so if you want to use the watch app, you have to log in with the phone, then you can use the watch. I know your thinking, “but once you’ve done that your good!” Nope, you have to do it each time. So watch app you can remove from the watch anytime you like, it’ll never work.
Sadly, this is just another one of those apps that Nissan put together on the quick and didn’t bother to beta test much.
If you like it, use it, but it’ll never be much good. When it works, great, but it will fail to work about as often as it does work.
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Additional features
Was just wondering if there are any plans to add the ability to remotely activate features such as heated seats/steering wheel, cooled seats, defrosters, etc. I traded a Hyundai Tucson in on a 2023 Pathfinder, The Hyundai app had multiple preset options to customize what features turned on along with the engine when remotely starting. I had a winter preset that turned on front and rear defroster settings, heated steering wheel, and both front heated seats, and it was nice and cozy and ready to go in a few minutes. In summer I could turn air on coldest setting along with cooled seats. Anyways I love my pathfinder but I do miss a few remote start abilities that Hyundai had in their app…
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Not ready for Prime Time
I bought my second consecutive Armada in September 20. The first I drove for 16 year and 240k miles. Needless to say I really like the Armada. Reliable rugged luxury.
I didn’t buy my car for NissanConnect. But I have many smart appliances and considered it a nice add on.
After 2 years of use I must say, the NissanConnect service is awful. I had no need for most of the services provided (speed alert, location, curfew, etc). You could have all theses “services” plus more without paying $13/month with a $25 apple air tag!
But every time I really needed to use it, every time it mattered, it did not work. I’m glad I never needed it in an emergency.
I paid for the premium service for 2 years, but no more. In fact when I used the in car connect service this morning to cancel, the first 3 representatives (none of which could actually speak English) I got to after navigating the worthless automated answering menu disconnected. They should call it Nissan disconnect.
When I finally got to the 4th representative, I quickly told him to cancel my service before we were “disconnected “ again.
Nissan should pull this service back, or give it away for free until they work the bugs out. The cars are great, NissanConnect…not ready for prime time.
I didn’t buy my car for NissanConnect. But I have many smart appliances and considered it a nice add on.
After 2 years of use I must say, the NissanConnect service is awful. I had no need for most of the services provided (speed alert, location, curfew, etc). You could have all theses “services” plus more without paying $13/month with a $25 apple air tag!
But every time I really needed to use it, every time it mattered, it did not work. I’m glad I never needed it in an emergency.
I paid for the premium service for 2 years, but no more. In fact when I used the in car connect service this morning to cancel, the first 3 representatives (none of which could actually speak English) I got to after navigating the worthless automated answering menu disconnected. They should call it Nissan disconnect.
When I finally got to the 4th representative, I quickly told him to cancel my service before we were “disconnected “ again.
Nissan should pull this service back, or give it away for free until they work the bugs out. The cars are great, NissanConnect…not ready for prime time.
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First Time
This is my first time using Nissan Connect. I’m loving it. There’s so much I can do right from the app. For example, starting up my car. checking to make sure the doors are locked. It also alerts you when you need to schedule maintenance for your car. I could go on but there’s so much more that you can do.
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Difficulty connecting
I love the app. I just wish it would connect a little faster. I think I need to get with customer service because sometimes I’ll open up the app to start my car and it won’t connect. Sometimes it connects and it doesn’t start the car. It’s like the message to start gets lost. Either way, it’s really slow connecting if it does work. Hopefully I can get it fixed because it’s really nice in cold weather to start it remotely.
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Pain
This app doesn’t work the way that it should . At least it doesn’t for me. It’s like if you don’t use the app on a daily, it’ll start acting up.
Tried to start my vehicle etc and it just won’t do anything but tell me there’s a problem starting it, can’t locate the vehicle.
I just don’t get it. Then when I get around the vehicle and drive it, it seems to reset the app and I’ll be able to use it again. But two days of not using it and the app just malfunction all over again.
There’s no update. It’s at the latest installment and it still a pain.
Tried to start my vehicle etc and it just won’t do anything but tell me there’s a problem starting it, can’t locate the vehicle.
I just don’t get it. Then when I get around the vehicle and drive it, it seems to reset the app and I’ll be able to use it again. But two days of not using it and the app just malfunction all over again.
There’s no update. It’s at the latest installment and it still a pain.
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Nissan app
Wow simply amazing love it ! Never had a vehicle that you can operate with an app ! The simple fact of being able to lick and unlock your vehicle and not have to go outside says it all to me and starting your rogue without have to go out in the elements is five stars to me thank you for these convenience’s Nissan glad I purchased my rogue sv very satisfied customer
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So far so good
I was hesitant to download the app after I read all the negative reviews but to be honest it has been working fine the remote start on the app takes a few seconds but nothing to be mad about my remote start on my key fob gives me more headaches than the app and 12 dlls a month for premium is not bad (2021 Nissan Sentra) I spend more money on nothing so the price for me is amazing download it yourself and try it out!!
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Love the Rogue
I really love the Rogues. This is my second Rogue. They are great on gas. The car dealership was good to except for one thing . I was very upset because the first Rogue everything was set up for the bi weekly payments a month . I really liked it. They also emailed me a payment schedule for each date the automatic payments
would be taken out. I haven’t received that yet . This time it was not like they said it would be. That is my only complaint. But They did supposedly set it up now!!
would be taken out. I haven’t received that yet . This time it was not like they said it would be. That is my only complaint. But They did supposedly set it up now!!
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Could be better
The app is cool. There’s a few problems that should be fixed especially for paying Customers such as myself. Oil and tire warning is always saying low and to schedule a appointment to Nissan. My car is brand new and even after going to Nissan, those warnings don’t go away. Don’t forget, the odometer do not update. I have to physically get in the car to get my mileage when on the phone taking care of things for the car and I’m asked for the mileage. Also the app should make Nissan users feel like we’re driving something special vs the competitors. Add some type of animations to the app. Not sure how long I will continue to pay for service. We don’t receive many updates if any.
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Ok for the most part, BUT
The tire pressures, fuel, and odometer do not update. Tried updating while driving my 2021 Titan Pro4X truck and after parking it. This makes me wonder whether the other features are updating correctly every time. I just tried deleting the app and reinstalling it. No difference. The app also keeps telling me I have an oil light on which isn’t.
I have to agree with other people who say that for the price of the vehicle and paying for the service, it’s quite disappointing. As far as I know, the other features work. I haven’t tried any of the boundary features or uploading destinations with multiple locations. Only tried it once and it worked great.
I have to agree with other people who say that for the price of the vehicle and paying for the service, it’s quite disappointing. As far as I know, the other features work. I haven’t tried any of the boundary features or uploading destinations with multiple locations. Only tried it once and it worked great.
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Keeps logging me out after every use
The app is great. Very similar to all the SeriousXM apps like uconnect. Only gripe is it keeps signing me out saying “session has expired” everytime I open the app. Even after clicking the “keep me logged in” button. Also Face ID does not work to log me back in. It just pops up on the screen saying “session has expired” so I have to type my password everytime I want to start my car. Please fix this issue as it’s honestly really annoying.
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NissanConnect Service
Everything about this app is awesome it’s good to double check yourself to make sure your doors are locked also warm your car before leaving out I have no complaints I advise everyone that has a Nissan try it and another thing you can track your vehicle and set a speed warning especially if you let someone use your vehicle it’s awesome!!!
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Nonstop issues for the last few months
You’d think since you have to pay for this service, it would work. Too many times to count since the beginning of the year, the app either doesn’t load, signs you out & then can’t sign back in, won’t start the car with an error messages of possible reason but not the specific reason, takes forever to load & is just super inconvenient. I “thought” buying a brand new a car with the feature was a major plus, however, with it working whenever it feels like it, is not. I would have bought an after market remote starter for way less $ and much less issues like my husband did for his Toyota had I known it would be like this.
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App doesn’t seem to work when I need it the most
I would’ve rated the app higher if it worked when I needed it. It seems to not work when it’s the worst weather out or when I really need the the app to start my vehicle. I don’t know if the app is overwhelmed with users or what but I don’t think I’m gonna want to pay for the service when it doesn’t work. Disappointed with the percentage of the time the app actually works. It also seems that if you give a poor review it won’t except it giving you a difficult time entering a nickname.
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