Never worked, no support
Response from developer
Hi Chaden, I'm Elias from Nocaps. I'm sorry you had a bad experience, and thank you for writing this. We looked into exactly what happened in your case. In early September, a bug stopped some payments from unlocking the app: that was the payment loop, and it was fixed on 5 September. We emailed you that day to apologize and added a free month to your account, and I replied to you personally when you wrote back. After that, your sign-in expired after a week because of an old setting we've since changed, and when you came back, our latest update started a new, empty account instead of asking you to log in. That's why you saw the payment screen and your entries looked gone. Nothing was lost: the account you deleted was only that empty one, and your original account still has all your entries and your characters. We've also extended your free month until October 24. To get back in, open Nocaps (reinstall it if you removed it), tap "log in" on the first screen instead of going through the setup again, and choose Sign in with Apple. Our next update fixes this so the app always asks you to log in. If anything doesn't work, email hello@nocaps.com and I'll sort it out myself. - Elias
