NordPass User Reviews

Customer Experience

Positive experience45.7% of reviews
Neutral9.8% of reviews
Negative experience44.5% of reviews

~ Based on 958 written reviews from the US App Store.

What users say

Is NordPass Safe?

NordPass: Password Manager appears safe based on user ratings. AppsHunter Safety Score for NordPass is 94/100.

This assessment is based on 12,676 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.6% of ratings point to a safe experience
2.3% of ratings suggest some concerns
6.1% of ratings point to a risky experience

~ Based on 12,676 App Store ratings for NordPass.

Is NordPass Legit?

NordPass: Password Manager appears to be a legitimate app. AppsHunter Legitimacy Score for NordPass is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excellent product

Gets better every upgrade.

Great on iPhone. Cumbersome on Microsoft Computer

Love facial recognition on iPhone. Don’t like having to sign in on home computer.

Good

Good only thing they need to make better is it’s very confusing you have a password for nord and then a master password for the vault . It’s not clear what one is required at times or explained properly and I got in a muddle

Not easy

Maybe it’s the nature of password managers but I found it difficult to use, and there are scenarios in iOS where you are not able to access it to fill a password. Difficult to recommend unless you need cross platform support. Apple’s password manager does just as well.

Impossible

Nord pass is too difficult to sign in to.

Function not working

NordPass has been a life saver and so convenient how it remembers and creates passwords on the go for each app and website.
Recently, this function has stopped working, whereby I try to create and save a password on a new website or app and then for some reason it doesn’t save. This has been very annoying and my app is up to date.

Can an administrator sort this issue out as it’s not cheap for this service?
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Impossible setup

I found it confusing impossible to set up. The AI helper was useless. Will try to cancel the 2 year subscription I purchased.

Ever Grateful

It is thanks to the help and patience of Nordpass staff that I can express my gratitude for everything they did to enable me to use this app. That I can now use NordPass is wonderful and for all the help I received 5stars is not enough.

Don’t believe fake reviews!

I’ve tried about every password app on the App Store. This one has to fall in the worst two of them all! I don’t know which other one is worse but hey, I’ll be willing to admit there may be another one that is worse out there, just not sure which it would be. The interface is absolutely the most unintuitive that it possibly could be. The design must be to confuse the user!

Customer service is a concept totally foreign to these people.
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Great

Great APP, great sync! Very happy. Please add a ‘Show in large type’ feature to view password similar to 1Password.

NordPass

Very complicated and difficult to use

Not easy to use

Difficult to operate on more devices

No user friendly

I have nothing but trouble getting this to work. Downloaded this because Kim Komando recommended it. I gave it one star but deserves none. Will not renew. Never got free use period either.

Email forwarding broke down

Why are my forwarders not working? I’ve lost access to a bunch of accounts because the email forwarding address feature is unreliable.
I’ve opened a ticket last week and it’s still unresolved.

Massive disappointment. Garbage. Don’t use!

Too many issues to list. Do not recommend.

All they want is your $$$

All they want is your $$$. They don’t care how many years you’re a long time loyal customer!!!

Poor Customer Service

Can’t get live help, support is all automated. They can’t help an average person

NEW TO NORDPASS

I like it! It has everything I need to know about upon entry. It’s easy to use, I feel safer than I did with my old PW Manager. My only suggestion would be to be able to get to the passwords that are toward the middle to the end of the alphabet easier than scrolling. If there’s a way to do what I prefer, please let me know.
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Switching to Proton

Was lied to by customer support. Switching over to proton. Thus far no regrets. Better features and less clunky.

Older Device Can No Longer Use

I have an older iPad I use often and NordPass won’t let me use it without updating, but when I go to update, I can’t. This means I no longer have access to my app passwords on this device at all. Rather worried about this….