NordVPN User Reviews

Customer Experience

Positive experience38.2% of reviews
Neutral7.9% of reviews
Negative experience53.9% of reviews

~ Based on 6,746 written reviews from the US App Store.

What users say

Is NordVPN Safe?

NordVPN: VPN Fast & Secure appears safe based on user ratings. AppsHunter Safety Score for NordVPN is 94/100.

This assessment is based on 691,218 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.8% of ratings point to a safe experience
2.6% of ratings suggest some concerns
5.6% of ratings point to a risky experience

~ Based on 691,218 App Store ratings for NordVPN.

Is NordVPN Legit?

NordVPN: VPN Fast & Secure appears to be a legitimate app. AppsHunter Legitimacy Score for NordVPN is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Collapse for few days

Collapse for few days with stable connection for about 1 month. Suddenly, it collapsed, and my phone is out of cellular connection. Start up phone and change local? In vain. Please solve this problem. Thanks.

Avis

Meilleur VPN ever pour n’importe quel tâche.

Subscriptions

I’m not paying a subscription for a vpn that says free connections

中国用户一定不要订阅!!!

中国用户一定不要订阅!!!一定不要用这个app!!!因为前1个月很好用,第二个月开始降速不好用,第三个月就完全无法连接!可以去谷歌商店里面看,里面也有不能使用的国内用户!!!!

Widget Needs Work

The widget is not sync’d to the app - most of the time if the widget says connected, it is not. Vice versa for disconnected status. The widget status is the exact opposite of what the app is actually doing. Not optimal and messes with my work flow.

App update ruined it for me

The app update changed the disconnect behaviour in the Control Center and Widget to pause for 5 minutes instead of disconnect. This is really annoying for me and I would prefer this in a configurable setting.

Can I request a refund if Nord no longer works in mainland China

It has been working alright until two days ago. Now it can’t connect.

Taylor

I love nord!!

sad

I can’t get it to work in China anymore. I previously managed to connect to Indonesia via obfuscated networks, but yesterday I tried dozens of OpenVPN methods, various double obfuscation techniques, Tor and more, and failed to connect to any foreign server. I tested servers across at least twenty countries, which has been extremely frustrating. Is there any possible fix? If it cannot be resolved, could I get a refund?
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Blocking me

For unknown reasons the connection with Nord on my phone may drop off and then my access to my internet connection is disconnected and unavailable. I wasn’t aware that this could happen and therefore thought it was an problem with my WiFi and would try to fix it but since that actually wasn’t the problem of course I still wasn’t able to access internet. Finally I have recognized that checking and finding that the VPN is disconnected. When I reconnect then internet access also returns. So this is a problem and instead of helping me Nord is blocking me.
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Stop resetting my settings

I tell it every day to not auto connect unless on WiFi and every day I find I have no internet outside because this is trying and failing to connect to a vpn, having changed the damn setting back

无法连接

今天一天都连不上了。昨天还能正常使用。你们的官网也没有解决办法和设置方法。网站上的解决方式也无法打开。

Struggling

The vpn hasn’t been working properly for a while.

Indonesia missing

Indonesia not listed paid $16 for nothing

Unreliable

I work in construction and am travel to different locations regularly. I set the app to auto connect when joining untrusted wifis. NordVPN never auto connects. Once I notice it I open the app only to find I’m logged out. I’m always logged out when I go into the app. Even if I had just logged in the day before. I’m at a loss for how this is ranked so high. I’ve used the app for a few years and the last year has been really frustrating. Definitely looking for something more consistent and reliable
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连接慢

连接了vpn之后网络本身不好,要关了,可是关了以后想重新连接就一直连接不上,虽然几百块一年的价格不贵,但是体验非常非常差👎

Love it

Easy to use on my Mac and iPhone, with many different places to choose from and a great UI.

Used to be good but kinda sucks now

This app used to be decent. A strong record of privacy, apps that worked across Apple’s various platforms (including even Apple TV), support for the latest Apple technologies like widgets and Control Center controls.

But the software quality has been in freefall the last couple years. Their new Mac app doesn’t look or work at all like a Mac app. On iOS, the Control Center widget can no longer be used to turn on and off the VPN as necessary. Instead, it can either be on, or paused for five minutes. I guess if I want a decent experience on Apple’s platforms, I might need to go looking for a new VPN.
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Becoming unusable

NordVPN is becoming completely unusable for me. I’m now getting hundreds of notifications within a few minutes telling me the switch server as the one I am using is going offline. This is happening in the middle of the afternoon so it disrupts work meetings as I have to disconnect from the server and join a new one, which invariably starts spamming me with loads of it’s own notifications saying it’s going offline too. If it happened during the middle of the night it would be fine, but it’s unacceptable during working hours to keep having to change VPN servers. After several years with Nord it’s time to change my VPN.
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Connection

Connection keeps dropping and its taking a long while to reconnect which was not the case two days ago.