Norton Cleaner User Reviews

Customer Experience

Positive experience40.6% of reviews
Neutral6.3% of reviews
Negative experience53.1% of reviews

~ Based on 32 written reviews from the US App Store.

Is Norton Cleaner Safe?

Norton Cleaner: Phone Cleanup appears safe based on user ratings. AppsHunter Safety Score for Norton Cleaner is 94/100.

This assessment is based on 2,089 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.9% of ratings point to a safe experience
3.2% of ratings suggest some concerns
1.9% of ratings point to a risky experience

~ Based on 2,089 App Store ratings for Norton Cleaner.

Is Norton Cleaner Legit?

Norton Cleaner: Phone Cleanup appears to be a legitimate app. AppsHunter Legitimacy Score for Norton Cleaner is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

FAITH

Through Anything In Your Father God Of The Heavens

Genial

Bueno

AWSOME

This software is the G.O.A.T for me!

Do not let it near your contacts!

The synchronization between Microsoft Outlook and Apple iOS is notoriously disjointed. As such, I've had numerous duplicate contacts added to my phone over the years. I use Norton on my Windows PC (and have for years) so I decided to use it on my iPhone.
Huge mistake!
After it was done, some of my most common contacts were gone completely and others were missing street addresses or primary phone numbers. None of the supposed clean up steps followed any rhyme or reason that I would have directed, and there were no questions asked to guide the process. In short, what might work well for removing duplicate images does not with Norton Phone Cleanup.
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Freezes

iPhone 15 Pro Max with latest iOS. App loads and freezes. After a few minutes it will respond to the tap then freezes again. Not useable.

In response to developers comment. I am on iOS 26.5.

Hate Norton 360

I purchased what I thought was a complete package only to find out every time I click on something recommended to fix it cost more and another add on. You would think ultimate includes all utilities but no notion keeps asking for more costly add ons. Also does not work on iPad

Deceptive Business Practices

Buyer Beware!! Trial subscription period of the service is a scam! They will charge you immediately, and you will not be allowed to cancel the subscription until one year after activation. I tried to cancel well within the trial time was over. They wouldn’t give me a refund, and fought me every step of the way to prevent me from escalating with Apple. I will NEVER use their products again!
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ゴミアプリ

ユーティリティズアルティメットというPCのソフトの詐欺まがいのお試し版のライセンスの自動更新が勝手に有効になっていて1年間ライセンス延長になってしまったのが原因で折角なら使ってみた。
(多分同じ人いると思う)
削除できる項目が写真と連絡先くらいでわざわざこれ使う意味はない。

Response from developer

iPhone版のNorton Cleanerは、写真、動画、連絡先の整理に特化したアプリです。iOSの仕組み上、ほかのアプリのキャッシュや不要ファイルをまとめて削除することはできません。別のNorton製品の請求や自動更新について確認が必要でしたら、support.norton.com からご案内できます。 *Norton

Contact cleaning

My daughter and my contact were merged and I’m unable to separate the two by name and phone and pictures. Please resolve this issue ASAP

Good App

I like it.

Scam

DO NOT purchase it Doesn’t work you cannot get a refund without jumping through 100 hoops and no human Norton Support all AI generated answers very frustrating I have wasted a day trying to redeem my paid subscription.

危ない

元々ある容量を減らしますかみたいな機能と変わらないのにやり方をちゃんと書いてないから必要なものを勝手にゴミ箱に移動させられる ファイル整理は外部のもを入れずにiPhoneならiPhone GoogleならGoogleのもをちゃんと使った方がいい

Response from developer

ご指摘の点は重要です。Norton Cleaner はiPhoneの写真、動画、連絡先の整理に限定され、iOSの仕組み上、他のアプリのデータは扱いません。整理した項目はすぐに完全削除されるのではなく、Trash から確認と復元ができます。写真はiPhoneの「最近削除した項目」でも確認できます。操作や挙動の詳細確認が必要でしたら、support.norton.com からお問い合わせください。*Norton

🐟

 ¾(+/-)

Awful

The software re dated all my pictures ALL

Meh…

If it’s supposed to help organize photos the thumbnails can’t be blurry, almost deleted a bunch of good photos I want because I thought they were blurry. I’ll stick with the app I’ve been using that actually works.

protected

Norton has been my choice since 2006. They take good care thank you Norton

“Cleaner”

I apologize for the comment but it doesn’t seem like cleaner, its more photo and video compression app. Could u please rename. Thank you

Not really a duplicate finder

No photo duplicate finder

Response from developer

Norton Cleaner for iOS includes photo cleanup for duplicate and similar photos, along with videos and contacts on iPhone and iPad. If the photo tools are not showing, check Settings > Photos > Norton Cleaner > Allow Full Access, then reopen the app. If it still does not appear, support.norton.com can take a closer look. *Norton

It’s OK

I am still looking for real value in this product.

Rice

Outstanding App, recommend it for everyone!! ER