Big NOPE.
Just cancel your card and get a new one, reaching out won’t help you no matter what email they give and I wouldn’t trust them enough to delete my account with their terms so they’d stop taking out the money after precious reviews and comments to stop auto-renewing and trying to cancel when it doesn’t show on the app or setting and you can’t even press to see on the app itself.
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Horrible Scam- DO NOT USE
I wrote a review explaining why the app was horrible. You’re unable to cancel. They continue to charge even after emailing and then when you send the information they send a standard response repeating the same thing. I don’t have user information because it doesn’t show up in my Apple subscriptions so you cannot follow the directions that they’ve given. I provided screenshots of transaction IDs in the transaction attempts and still get the same canned response. I will be opening a fraud claim with my bank. I received a developer response to my previous review and I can’t even comment on it because it doesn’t show up! Beyond frustrating
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Refuse to cancel subscription
Would give zero stars if I could. Impossible to cancel subscription. Say they can’t find it and cannot find details of payments being made. Nothing appearing in Apple. Huge huge scam company.
Do not allow you to cancel
I have been trying to cancel my subscription for a month and they still haven’t cancelled it. I’ve had to go through my bank, this should not be allowed
Book
Seem good so far
Watch the payments
This unscrupulous company charges for 3 days and then fraudulently tries to take out $16.99 on a daily basis. They don’t respond to you, be very careful and watch the payments coming out of the account
Terrible App, Terrible People
Never got to use the VIP benefits after my $2.99 three day trial ended and they wouldn’t cancel my subscription until I threatened to put them in for fraud with my credit card company. But then they all of a sudden couldn’t find my subscription and asked for the first 6 digits of my card number, my full legal name, & the email address attached to it. Well I ended up putting a fraud stop on my card and now I have to wait for my new card to come in and then I get to find all the great accounts that are connected to it. These people suck and are crooks - DO NOT GET THIS APP
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HORRIBLE
DO NOT SUBSCRIBE. IVE BEEN TRYING TO CANCEL FOR 3 KONTHS NOW. JUST GOING TO DISPUTE WITH MY BANK
SCAM
I have no even subscribed but I get charged weekly. I have not heard back from them after multiple times trying to contact them
Subscription
I have tried to cancel my subscription but to no avail. I’ve emailed Novelix and went through every channel to end it and they are still charging my account $14.99 a week. I have also sent screenshots of my ID and such and they still send the same response as if there’s nothing they can do, when all the details have been given and sent. I will have to open a dispute with my bank pertaining to Novelix because $60 is being taken away from me almost every month and I’ve been trying to cancel since March. This is now July almost and they just took another charge as of 6/18. Do not subscribe!! I feel it a shame and a ripoff!!
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Rate
Just now really being on here , don’t know what to rate it just yet !
SCAM
SCAM SCAM SCAM
I cancelled this 6 months ago and have emailed several times and they still try and pull money that’s not owed out. I’ve let the charge go through a few times to see if they stop. And they don’t. Do NOT put your card information or use this app. SCAM SCAM SCAM
I cancelled this 6 months ago and have emailed several times and they still try and pull money that’s not owed out. I’ve let the charge go through a few times to see if they stop. And they don’t. Do NOT put your card information or use this app. SCAM SCAM SCAM
Novelix
Good stories, but have to go through a lot to complete a story. Should be simple flat rate for each story. Shouldn’t have to go through all the ads. Overall, it’s ok.
Don’t even
I got the subscription for $2.99 and I can’t cancel it. There is no link to cancel it and it does show in my apple subscription. Have to contact my bank to stop it
Terrible
I’ve been emailing and contacting novelix team since march 22nd. They keep charging me for a subscription I didn’t even subscribe to . After countless emails it is June and still no response and there is no way to even access the subscription even if I tried to cancel on my own. This is terrible , this is a horrible scam!!!
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Scam scam scam
They are a scam business. They won’t cancel a subscription and will keep charging you money. The email they say to email the request doesn’t work and is also a scam.
Impossible to cancel payments!
1star as I’ve been trying to cancel this subscription since February. The account changes immediately to a new name everytime you press cancel subscription in the app.
Apple Store don’t log the subscription payments so can’t cancel there. Email doesn’t go anywhere at all I’ve lost over £150 since Febuary. The bank only did a temp stop but it’s now restated paying out again. It’s a con!!
Apple Store don’t log the subscription payments so can’t cancel there. Email doesn’t go anywhere at all I’ve lost over £150 since Febuary. The bank only did a temp stop but it’s now restated paying out again. It’s a con!!
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scam
cannot cancel and they keep trying to charge my bank account multiple times in one week despite already charging the price. Horrible. Won’t even let me access my subscription that I now have paid for multiple times. If you want to read good stories go to inkitt. It’s free. And the stories are better, honestly. These apps are a rip off. Who
wants to pay all
that money to read the same story over and over with slight variations? Don’t waste your money.
wants to pay all
that money to read the same story over and over with slight variations? Don’t waste your money.
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FRAUD/SCAM
They will attract you with offers to read their books (that are great) and keep charging you even if you don’t have a subscription. Then they change to another name (first it was Novelove then it was Novelix). They dont answer to attempt to contact them (emails and in-app) while still charging for something I never asked and that I don’t have access to. Very disappointing. It is the same with Novelove!!
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SCAM
Do not sign up for their 3 day trial. The cancellation is near impossible. They charge your account over and over again.
They are scam artists
They are scam artists
