THEY TOOK $120,000 from me over night..
Fast and convinient crypto wallet
GET OFF OF THE APP STORE!
Пока не ясно 🤨
Frauds and an absolute disgrace. AVOID.
EDIT: Read their pathetic, canned, Copy/Pasted response to me. What a joke. Apple please delist them from The App Store immediately!
Response from developer
We’re very sorry to hear about your experience and understand how concerning a situation like this can be. Please note that our wallet is non-custodial, which means that only the user controls the private keys and recovery phrase associated with the wallet. For security and privacy reasons, we do not have access to users’ funds or the ability to move or recover them. Cases involving unauthorized access are most often related to compromised devices, phishing attempts, or the exposure of a recovery phrase. We always strongly recommend keeping the seed phrase private, storing it offline, and ensuring that devices are free from malicious software. We’d really like to take a closer look and provide any possible guidance, so please reach out to our support team at support@changenow.io with the details of your case. We take security concerns seriously and are always looking for ways to improve the user experience.
Unable to access funds
Update: literally minutes after posting this review, I received another email back with instructions on how to resync my XMR wallet, but I need assistance with my BTC wallet. I could literally slam my head against concrete right now. This is an absolute nightmare and the devs should be ashamed.
Response from developer
Thank you for bringing this to our attention — we completely understand how frustrating that must be. We’re sorry to hear about the issue you’re experiencing. If your Bitcoin balance is not displayed correctly and you previously have a problem with the XMR balance, this may be related to the mnemonic (recovery phrase) used when restoring the wallet. Our support team will be happy to help investigate and resolve this with you. Please keep communication with us at support@changenow.io, and we will guide you through the solution. Our team is always ready to help.
Frauds and an absolute disgrace.
Lots of issues
Response from developer
Hi! To properly review your case and investigate the situation, we kindly ask you to contact our support team and provide the relevant transaction details so we can locate the operation and check it thoroughly. You can reach us by email at support@changenow.io. Once our team receives the necessary information, they will review the matter and provide you with a detailed update. We look forward to assisting you.
NON CONSIGLIO
Bad Trading Experience
Response from developer
Hey! Awesome to hear! We’ll keep leveling up so your crypto journey stays seamless 💎
Scammers and liars
Also, they are lying in the AppStore about “no data collected” because if you dig deeper in their privacy policy it says it collects a lot of data.
Response from developer
Hello, We understand your concern and want to clarify how ChangeNOW operates. All KYC and AML procedures are designed to protect your funds and ensure that every transaction on our platform is safe and secure. ChangeNOW does not retain or use your funds; our mission is to provide a reliable and trustworthy platform for crypto exchanges. Your security and a smooth exchange experience are our top priorities. ChangeNOW collects only the information necessary to keep your transactions secure. To help us better understand your situation and provide personalized assistance, please reach out to our support team at support@changenow.io with any relevant details.
Slow and Useless
It keeps telling me to back up wallet EVERY TIME I log in and it’s Already backed up? Also it makes me create a new account t every time I want to send money this app is USELESS
money randomly went missing
Response from developer
Dear Kay, We take this situation extremely seriously. As a non-custodial service, NowWallet never has access to the users funds, and all transactions require your direct authorization. For your protection, we strongly recommend scanning your device for malware, never sharing your seed phrase (we will never ask for it), and ensuring you only use our official website to avoid phishing scams. Please email compliance@changenow.io with your wallet address, the transaction ID of the unauthorized transfer, and any relevant screenshots.
Tolle App
Slow
Cool
Lost Funds – App Sent My Crypto to the Wrong Address
It’s been over a month. I contacted support immediately. They admit the funds were sent but say they don’t know where, and they’ve done nothing to fix it. I’ve sent them all the proof: Order ID, screenshots, transaction info — they just keep stalling and asking me to wait.
This wasn’t user error — the app failed. It lost my money, and I’ve had zero support. Stay far away from this wallet if you value your crypto.
Order Id: 05f23e09882d0b
