Love the app but definitely needs a lot of work!
Response from developer
Hi Heather, thank you so much for taking the time to share such detailed and thoughtful feedback. It genuinely helps us improve, and we're really glad you're enjoying the courses! We want to address a few things directly. Regarding the $10 skip option for sharing with a friend, we're sorry that wasn't made clearer at checkout. We're working on making the sharing process more seamless so you can easily add a friend's email at any time. On customer support response times, we sincerely apologize for the unanswered inquiry. That's not the standard we hold ourselves to and we're actively working to improve our response times. Regarding skill variety, you absolutely can switch to crafts or recipes you prefer! You can use the Swap button in the app, or reach out to us directly and we'll add the skills you actually want to your account right away. As for subscription and payment visibility, we hear you, and this is something we're working on improving across both the app and website. Please reach out to us at support@nowyouknow.io, and we'll personally make sure you're getting the skills you love. We really do appreciate your patience and your belief in our potential! The Now You Know Team
Deleted and canceled and getting changed!
Response from developer
Hi, we're truly sorry for this experience. An unexpected charge after cancelling is something we take very seriously. Please reach out to us directly at support@nowyouknow.io, and we'll look into it and make it right as quickly as possible. The Now You Know Team
Should have checked the rating
Response from developer
Hi, we're truly sorry you feel this way and we understand your frustration. Our platform is designed to offer a structured, guided experience rather than scattered free content, but we hear your feedback. Please reach out to us at support@nowyouknow.io and we'd love the chance to make this right for you personally. The Now You Know Team
Great customer service!
Response from developer
Thank you so much. Comments like yours truly make our day. We're always here to help and we're so glad we could sort things out quickly for you. If you ever decide to give the platform a proper try, we'd love to have you, and we think you might really enjoy it! The Now You Know Team
Scam or at best, sneaky
Response from developer
Hi Katy, thank you for sharing your experience. We're truly sorry for the frustration and we understand why this felt unexpected. Renewal details are outlined at checkout, but we hear your feedback about communication and are always looking to improve. We'd love to help make this right. Please reach out to us at support@nowyouknow.io and we'll take care of you personally. The Now You Know Team
