Great customer service!
Response from developer
Thank you so much. Comments like yours truly make our day. We're always here to help and we're so glad we could sort things out quickly for you. If you ever decide to give the platform a proper try, we'd love to have you, and we think you might really enjoy it! The Now You Know Team
Scam or at best, sneaky
Response from developer
Hi Katy, thank you for sharing your experience. We're truly sorry for the frustration and we understand why this felt unexpected. Renewal details are outlined at checkout, but we hear your feedback about communication and are always looking to improve. We'd love to help make this right. Please reach out to us at support@nowyouknow.io and we'll take care of you personally. The Now You Know Team
Didn’t order - got charged.
Response from developer
We're truly sorry to hear this was your experience, and we want to make it right. An unexpected charge is absolutely something we take seriously and we'd love the opportunity to look into this for you personally. Please don't hesitate to reach out to us at support@nowyouknow.io. We promise we're here, we're listening, and we'll do our best to resolve this as quickly as possible.
Scam
Response from developer
We're sorry to hear about your experience. We understand how frustrating it can be when a subscription isn't what you expected. Our subscriptions renew automatically according to the plan selected at checkout, and they can be canceled at any time through your account or by contacting our support team. We'd be happy to review your account history and investigate what happened. Please reach out to us at Support@nowyouknow.io with the email address associated with your account, and we'll be happy to look into it and assist further.
Scam Alert
Response from developer
We're sorry to hear about your experience. This is not the experience we want anyone to have. Our support team is always happy to help with account access or subscription cancellations. If you haven't already, please contact us at support@nowyouknow.io with the email address associated with your account, and we'll look into your case as quickly as possible. We'd appreciate the opportunity to resolve this for you.
Scam & provides NO supplies. Far too expensive
Amazing way to find where your individual talent lies.
Response from developer
Thank you so much for your wonderful review! 💛 We're thrilled to hear you're enjoying discovering new talents and making the most of the learning experience. It's great to know you're finding the lessons engaging and the badges and certificates motivating. We truly appreciate your support and can't wait to keep bringing you even more skills to explore. Happy learning! 🌟
AI Generated, Clearly
Response from developer
Hi, Thank you for taking the time to share your feedback, even though we're sorry to hear about your experience. We want to address a few things directly. The quiz exists solely to help us match each user with the most relevant skill for them. We do not store, collect, or use any personal data beyond that. Your privacy is something we take very seriously. All of our content is original and produced entirely in-house by our own team. We have not taken content from any other site or instructor. Our personalization system is designed to match each user with the most suitable skill for them, and we're continuously refining it to make that experience even better. We're genuinely sorry the platform didn't meet your expectations. If you'd like to share more about what didn't work for you, we'd love to hear from you at support@nowyouknow.io. The Now You Know Team
Can’t access acct and can’t cancel
I love this app
Response from developer
Thank you so much, Nikki 🌟 Comments like yours truly make our day. We built Now You Know to make learning new skills feel approachable and fun, and it means the world to hear that it's doing exactly that for you. Keep exploring and enjoy every new skill!
Scam
Response from developer
We’re very sorry to hear about your experience and understand your frustration. That’s definitely not the experience we want anyone to have. Please reach out to us directly at support@nowyouknow.io with the email associated with your account so we can review the charge and help resolve this for you as quickly as possible.
Don’t do it
Response from developer
We’re really sorry for the frustration and disappointment this caused. The membership is a recurring subscription that renews automatically after the initial 3-month period unless canceled beforehand, but we completely understand how this could have been confusing. We also apologize if you felt your previous emails were not properly addressed. Please contact us again at support@nowyouknow.io, and we’ll be happy to review your account and help resolve this properly.
Unable to cancel in the App
Response from developer
We’re really sorry to hear about your experience. This definitely isn’t the experience we want for our users. Account access and cancellation should be simple, and we’d love the chance to help resolve this for you. We’d also really like to investigate what went wrong so we can improve the experience moving forward. Please reach out to us at support@nowyouknow.io so we can look into the login and cancellation issues directly.
Don’t install this app
Response from developer
We’re really sorry to hear this. This is absolutely not the experience we want for our users. It’s possible the subscription was started accidentally or with a different email address, and we’d really like the chance to help resolve this quickly for you. Please contact us at support@nowyouknow.io and we’ll help investigate the charge and cancel anything active as soon as possible.
Scam
Response from developer
Hi, we’re really sorry to hear this, that’s definitely not the experience we want for our users. Our cancellation process should be simple and accessible, so it sounds like something didn’t work as expected on your end. We’d really appreciate the chance to look into this and fix it for you. Please reach out to us at support@nowyouknow.io, and we’ll help you cancel your subscription and make sure everything is resolved as quickly as possible.
AVOID AT ALL COSTS
Response from developer
Hi, we’re really sorry to hear about your experience, that’s definitely not how things should feel. It sounds like there may have been an issue with either a duplicate charge or the cancellation not being completed properly, and we completely understand how frustrating that is. We’d really appreciate the chance to look into your case and make this right. Please reach out to us at support@nowyouknow.io, and we’ll review everything carefully, assist with refunds where needed, and make sure this is fully resolved for you.
Massive scam
Response from developer
Hi, We’re really sorry to hear this and completely understand how concerning this must feel. That’s definitely not the experience we want for you. We’d really appreciate the opportunity to look into this together and clarify everything for you. Please reach out to us at: support@nowyouknow.io, and we’ll review your account, explain any charges, and help resolve this as quickly as possible. We’re here to help and make sure everything is handled fairly.
Buy before trying?
Response from developer
Hi, We completely understand where you’re coming from. While access to the platform does require an initial payment, we offer a **30-day money back guarantee** from the first payment, so you can try it risk-free and request a full refund if it’s not the right fit for you. If you have any questions or need help, feel free to reach out to us at: support@nowyouknow.io we’re always happy to assist 😊
Why the change of how the app worked??
Rip Off
Response from developer
We’re sorry to hear this, that’s definitely not the experience we want you to have. After signing up, you should receive access to your learning dashboard along with emails to help you get started, so it sounds like something may have gone wrong. It’s possible the emails landed in spam/junk, or that there was a typo in the email address during signup. Either way, we’d be happy to check this for you and make sure you have full access to your account. Please reach out to us at support@nowyouknow.io with the email used for the purchase, and we’ll locate your account and help you get started right away.
