NPS by Protean eGov User Reviews

Name: NPS by Protean eGov
Rating: 3 (6 reviews)

NPS by Protean eGov

Protean eGov Technologies Ltd

💼 Business

💰 Finance

Customer Experience

Positive experience33.3% of reviews

Neutral7.7% of reviews

Negative experience59.0% of reviews

~ Based on 39 written reviews from the US App Store.

Is NPS by Protean eGov Safe?

Not enough ratings yet to assess NPS by Protean eGov.

Is NPS by Protean eGov Legit?

NPS by Protean eGov appears to be a legitimate app. AppsHunter Legitimacy Score for NPS by Protean eGov is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Convenient Mobile Access

I can easily check my account details without having to log in through multiple platforms.

pixel_67

a month ago

Response from developer

Thank you so much for the 5-star review! We’re thrilled to see you’re enjoying the NPS App. Your support means a lot to us, and we’re committed to keeping your experience top-notch. Feel free to share any feedback - we’d love to hear from you!

Makes NPS Management Easier

The mobile interface makes checking account details simple and convenient.

User is very notorious

a month ago

Response from developer

Account Management Simplified

Everything feels more organized when account information is available in one place.

Ruhi@14

a month ago

Response from developer

Best app

The NPS by Protean eGov app is easy to use and makes it simple to manage your NPS account. The interface is user-friendly, and you can check your account details, contributions, and transactions conveniently. Overall, it’s a useful app for NPS subscribers.

Rouble21

2 months ago

Response from developer

Hello! We’re delighted by your 5-star review - thank you! It’s fantastic to see you’re loving the NPS App. Your support inspires us to keep delivering the best, and we’d be glad to hear any thoughts you might have. Thanks again for choosing us!

still does not works even after years

What are the dev team doing. While login, i was asked to enter otp which never came. i was planning to update address using aadhar, aadhar otp came within seconds, otp to registered phone never came, this is very basic. last year i was able to download the estatement for financial year, now all i can see is notification saying its downloaded not sure where? click on it nothing happens. You guys are breaking app rather than making any better. Broken app similar to all other.

Arun_*€

2 months ago

Response from developer

Hi Arun_*€, we're sorry for any inconvenience you've experienced. We request you to log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php.

Good

⭐⭐⭐⭐⭐

I had a great experience! The service was professional, responsive, and exceeded my expectations. Everything was handled smoothly and efficiently. The team was helpful, friendly, and committed to delivering quality results. I would highly recommend them to anyone looking for reliable and excellent service. Thank you for the outstanding experience!

N01,

4 months ago

Response from developer

Hi there! Thank you for the wonderful 5-star rating! It’s great to know you’re happy with the NPS App. We truly appreciate your kind words and are here to ensure your experience stays exceptional.

Easy to Track Contributions

Everything from contributions to account information is available in

Shubham Choure

4 months ago

Response from developer

Application Experience

The NPS application has become extremely inconvenient to use. Whenever the application is opened, it does not accept the existing password, forcing users to generate a new password every single time just to log in. This is merely wasting investors’ valuable time and creating unnecessary frustration.

Kindly resolve this issue on a very high priority basis and ensure a smooth and hassle-free login experience for users.

Dipharsh

4 months ago

Response from developer

Hi Dipharsh, Sorry for the inconvenience. Please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php. We'll look into it right away.

Unable to login

I am using same mobile since last couple of years and used this app few times during the period… But now it keep showing error new device and keep on asking birth date and OTP, I did it like 20 times but it shows same dialog, trying to use new device.

Also App Support doesn’t exist.

SomeRandomCuatomer

6 months ago

Response from developer

Hi IamN200, Sorry for the inconvenience. Please email your PRAN and contact details to mynpsassist@proteantech.in or log a grievance here: https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. We'll look into it right away.

Pathetic app

Even though the amount was deducted from my account, the payment gateway was still processing the payment. From last 4-5 times, I am even not getting payment transaction completion confirmation in the app as the app gets crash and ask to re-login as soon as payment was getting completed. Earlier that was not the case as post payment, I was able to download/get the transaction copy pdf. Either improve your service or else completly close it and dont make fool of innocent people who are investing their hard earned money for future.

Kedar02

7 months ago

Response from developer

Hi Kedar02, we're sorry for any inconvenience you've experienced. Please email us at mynpsassist@proteantech.in with your PRAN and contact details, or log a grievance here: https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

Issues

When app put to background and accessed again it is going total blackout screen and after that getting closed instantly automatically. Not showing running in background also. Seems some glitches.

Ashra1108

8 months ago

Response from developer

Hi! We sincerely apologize for the disappointing experience you've had! Please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php so our team can look into this.

Need more prof app

Try to withdraw in t2 u know the true color, acct not verified, try to verify, to get sms, app cannot switch, now start from beginning, when start again it crashes, if it comes back you get exceeded limit - last 5 days same story, also you Cant take screen shot in the name of security, cant switch one app to note the investment, always crashing, it continues to be slow mostly, new version unstable…product owner and dev team way to go, the rating is 2.6 you can try to go further down to 2.0…and -1.0..

Joex1234

8 months ago

Response from developer

Hi there, we sincerely apologize for the technical issues you're experiencing. Please try clearing cache, ensure app is updated to the latest version and your device is updated to the latest version. If issues persist, please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php so our team can look into this.

Language selection issue

Every time I open the app, I have to select the language again, which is inconvenient. The language should be selected only once during the first use. If users want to change the language later, they should be able to do it themselves through the Settings option. This will improve the user experience.

_iPhone__User

8 months ago

Response from developer

Hi there! We understand your frustration with having to select the language repeatedly. This is indeed inconvenient and we appreciate your feedback about improving the user experience. We have noted your suggestion about saving language preferences and making it accessible through Settings. We will share this with our development team for consideration in future updates. Thank you for helping us improve the app.

Lacks basic engineering sense

Third class app , lacks basic engineering sense. Asking to write age for nominee and asking to write dob and later gives error saying age and dob dont match.. cant you guys calculate yourself?

To submit nomination mobile and email otps are triggered. When i switched to email the app state refreshed and i had start nomination process again but i am not able to submit new request as existing request is pending. Shameful engineering team

pvb2311

9 months ago

Response from developer

Hi, we sincerely apologize for the technical issues you experienced with the nomination process. To assist you better, please submit your query at https://www.npscra.proteantech.in/Log-your-grievance.php. Rest assured, our team will address your concern promptly!

Innovative presentation missing

Actually, the app only shows XIRR. Since all the data is already available, it would be more helpful if the app also showed charts and graph type information for capital invested, appreciation, total amount, and similar insights. It would also be useful to compare the portfolio with Nifty and other indices.

Basic data can be maintained in Excel by any user, but an app should provide additional insights in a smart and innovative way. Only then does it feel worth downloading.

Your website also doesn’t offer these features. I hope you will take this feedback positively.
Thank you

Vishwajeet Tomar

10 months ago

Response from developer

Hi. Thank you for your valuable feedback. We have forwarded your suggestions regarding features like charts, graphs, portfolio comparison with indices, and enhanced data visualization to our app development team for review. We are continuously working on enhancing our services and appreciate your input for future updates.

User Cannot See Units

As far as app is updated, the user Cannot see his Units in his account. He only can see Total amount with returns. If you want to see investment amount you need to download statement, where also you cannot see how much Units you’re having. The returns are solely depends on the units but unique thing is you cannot see units in app

Kachrasheth

10 months ago

Response from developer

Hi! We understand your concern about not being able to view units in the app. This is valuable feedback for our development team. Currently, you can check your units by logging into the NPS CRA web portal using your PRAN and password, where detailed unit information is available in the Holdings section. We're constantly working to improve the app experience and will consider adding this feature in future updates.

Issue with app

Keep getting error message that I have logged in another device. When click to proceed it is asking me to enter the OTP but no OTP is received. Working fine when logged in thru browser. Please fix.

Sai27502

a year ago

Response from developer

Hi, we apologize for the disappointing experience you've had. Could you please provide more details about the issue at https://www.npscra.proteantech.in/Log-your-grievance.php? Rest assured, our team will address your concern promptly!

Modal dialog is not getting closed even after app update

When am trying to login it’s asking for app to update after update it’s still showing that dialog box and not allowing for login can you please correct it

Ajax_Ab

a year ago

Response from developer

Hi! We understand the frustration with the persistent update dialog preventing login. Please log your query at https://www.npscra.proteantech.in/Log-your-grievance.php. Rest assured, our team will address your concern promptly!

The app is updated still showing the same message.

What is the issue with this app. I have the updated version still it is continuously asking to update , taking me to the app store saying to open and then going back to the same page with the same error. What is this rubbish loop.

Pandeyakansha

a year ago

Response from developer

Hi! We understand your frustration with the update loop issue. This can happen due to app cache or device compatibility problems. Please try uninstalling and reinstalling the app from the official app store, then restart your device. If the issue persists, please log your query at https://www.npscra.proteantech.in/Log-your-grievance.php. Rest assured, our team will address your concern promptly!

Kafka would be so proud

Dear NPS Authority,

I recently attempted to register for the National Pension System via the Protean NPS mobile application. However, during the process, the app unexpectedly crashed before I could complete the registration. When I tried to resume the process, I received an error stating that “CRA already exists.”

Despite this, I have not:
- Received any confirmation email or SMS or PRAN number
- Made the initial Tier 1 deposit of ₹500

Then I checked on the desktop website it shows - Duplicate Mobile Number Exist in CRA System Please try Different Mobile Number - when I try to register.

When I use the Continue Pending Registration option on the website it gives error - No record found for the given Search Criteria

Then I tried to contact via the website which opened a page where it seemed in order to log my grievance I'd have to log in first so finally found this email address of Grievance officer and sent an email.

It came with an automated reply asking me to go to Log your grievance website where I have to log in to log the grievance.

Then I tried the toll free numbers which put me in the IVRS loop.

Kafka would be so proud 👏

kritifty

a year ago

Response from developer

Hi kritifty, we're sorry for any inconvenience you've experienced. Please email us at mynpsassist@proteantech.in with your PRAN and contact details, or log a grievance here: https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.