Series 7
Sucks when Apple series 15 pro max connects better with both cochlear processors than this app update
Disappointing Update
My Nucleus 8 processors are visible in my iPhone's Accessibility settings, including their battery levels.
The new Nucleus Smart app at times detects one or both processors, but the pairing handshake fails repeatedly. The app in the past was excellent but this version seems not to be compatible with latest IOS.
The new Nucleus Smart app at times detects one or both processors, but the pairing handshake fails repeatedly. The app in the past was excellent but this version seems not to be compatible with latest IOS.
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Latest update
…..is not a step forward / keeps not recognising devices when opening
Processor Not detected
This app is making me angry. It constantly tells me it can’t detect my processor and therefore I can’t use any of the functions. Got it to work once by unpairing and then re-pairing but I should not have to do that in order to adjust the volume, etc. Please fix this.
Drops devices
Forced to update out of the blue less than a month ago. Unpair then repair. No issues till last night. I used the app for hours during the day, then I went to adjust my settings at a concert and “poof” no devices. I’m done with this app until there is consistent connectivity, which to me means it never drops once connected. I did not have this issue on the previous version of SmartApp.
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new update issues
The new update of the app is not working correctly! Constantly says my CIs cannot be detected and takes lots of effort for them to register. The oldversion worked perfectly!
Worse update
Now with this update I cannot even connect or when I do I have to update each time I connect to the app.. whoever program the update should be fired
Getting better. I’m learning.
Can not control my ci at all volume. Source. Etc
Fixed
It seems my problem got fixed but still this app need more development. Please address other people who have issues with the app.
New App
New App drops my connection every day! If I delete the app and then install it I can then get it to pair with my device for the rest of the day which is a real newsance!
New update not functional
Since the new”attractive” update 3 weeks ago, each day when I put my hearing device in place, the app says “connected” but does not allow me to change the last program or volume used. I must restart my iPhone before the settings become functional. Not convenient!
No longer works
This app needs to revert back to the previous version. Since the upgrade to the new version. I have to repair my cochlear each time I shut off the app after using it. Very frustrating and I’m pulling out my old battery operated remote
Problems
I have had more problems with this app in the last week than I ever had before. Horrible update. I have to keep deleting the app, unpair, and pair to be able to use the volume controls, etc
App is trash now!
I hate this new update. I expect this to be up & running when I need to make changes. It takes way too long, and most times it won't even find my processor, even though it is ON AND ON MY HEAD! Stop alerting me because I won't let you track the location. I'm an adult, not a child. I can keep track of my own devices. I also do not like how it tracks "time in speech," etc. I get treated like a child every time I go see my audiologist who immediately tells me I need to have it on at "all waking hours." NO I DO NOT.
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Old version was better!
This app updated to the latest version while I was out in town. When I went to it to adjust my hearing in a noisy restaurant, I discovered the update and couldn’t adjust the sound. So I had to try to reconnect. I reconnected the cochlear but not my Resound Hearing Aid. Now I’ve tried several times at home to get all set up again and it doesn’t connect both devices. A big fail her for just some more colorful visuals. Yuck!
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STOP UPDATING
STOP DISCONNECTING DEVICES WHEN YOU UPDATE THE APP
99% OF YOUR USERS USE THIS APP TO FIND THEIR KIDS IMPLANTS
DON'T BREAK WHAT'S NOT BROKEN
WORST APP EVER
NOW I'M MISSING A $26,000 DEVICE
99% OF YOUR USERS USE THIS APP TO FIND THEIR KIDS IMPLANTS
DON'T BREAK WHAT'S NOT BROKEN
WORST APP EVER
NOW I'M MISSING A $26,000 DEVICE
New update is great!
The new update works so much faster with my devices. There used to be delays that caused me to lose sections of audio.
Processors have to reconnected (repeating lengthy time consuming process every morning upon rising!)
The beta introduction for this “updated “ app is terrible, and you can’t reinstall the working previous version. Even when the processors are connected, you cannot adjust the volumes, program options, sound/microphone direction, telecoil, or any adjustable feature require to use the CI. Sometimes I can get the new app to by shutting down the iPhone and then restarting: not exactly user friendly or effective. This poorly thought out app is unfortunately an absolute disrespectful waste of my time and energy.
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Not working well on IPhone 12 mini
All of a sudden my app doesn’t connect. Found that an update is required as app completely stopped working. New version probably not tested on IPhone 12 mini. When opening previous version it was connected to my cochlears. New version need to reconnect before any changes can be made. I change frequently between programs depending on my environment. The delay while connecting is annoying. Prefer the older versions., probably 2-3 year older version.
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UPGRADE SUCKS
I have been using this app for about four years and it’s been decent. I didn’t mind using easily. Well, this is October 2026 and they did an upgrade and I’m here to tell you it sucks. My hearing aid on the left and my cochlear implant on the right have both been connected for the four years. Well now, getting the left one programed back in has taken me about an hour to figure out how to do it and about 50 tries. That means every time it decides to have an upgrade or they do something and Apple upgrades. I’m going to have to go through this procedure that used to take four or five clicks and now it takes about 8 to 10 clicks turning it on and turning it off, turning it on turning it off. I’m very unhappy with the mess they’ve done. It’s bad enough that you have to use them because you’re deaf without them and still pretty deaf even with them. Needless to say I’m upset. Why do you have to change things? Why can’t they just leave things that are working alone. Just my opinion good luck to the rest of you. Trying to hook up a hearing aid on one side in your Implant on the other.
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