Bad data sync
I want to track my hearing and it doesn’t do a good job. It had to estimate several days rather than actually tracking. I don’t understand the purpose of location finding.
Great app
I’ve had this app since 2004,again in 2014.and it’s 2026 now.apps great but I think it come with a mute button instead of of turning the app to loose the sound
Frustrating
My Nucelus 7 with this app did show my implant working but my n7 isn’t working. I think it’s something wrong with my ci and this app.
Crashes
App closes immediately every time it’s opened. Used to work
Smart app
This has been a great resource being a new cochlear user. One glitch I’ve found is that there are times that the privacy setting my switch off on their own and then have your turn them back on to check time in speech. It gives me an average for the days it missed but not sure why it is randomly turning off not allowing data sync. I also have it paired with my resound hearing aid. Wish settings would be remembered for my hearing aid and more features were available.
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처리기 경고음 없어진거 진짜 좋음
경고음 듣기 싫었는데 너무 좋네요
Response from developer
의견을 공유해주셔서 감사합니다! 시간을 내어 당사 앱에 대한 귀하의 사용 경험을 공유해주셔서 감사드립니다!
One channel scrambled
At least once a day, and without warning, when a stream from my iPhone15 initiates, one channel is garbled like budgies squarking. It can be either left or right, and the stream must be stopped and restarted. This makes answering phone calls unreliable and multimedia a regular disappointment.
Nucleus 7
It keep disconnecting “your processor cannot be detected” so annoying
Streamer names
We need the ability to rename the streamers called TV1, TV2, etc. They should be able to be renamed things like “Home TV” “Church” etc., names that make sense to the user. The old Resound app allowed this and it was most useful. There should also be the ability to pair to more than just three streamers!
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WiFi issues
Sound is not good when in WiFi mode and using my iPhone. Constantly need to turn off WiFi when I’m on the phone so I can understand speech.
Works, but data sync?
It works, but while there might be PII reason why it keeps disabling data sync with the occasional app updates, it really should provide a prompt asking to reenable on start instead of me having to go into the app settings to enable manually.
Glitchy
I love everything this app does but it’s very glitchy with my new Nucleus 8 processor. Please sort this out! It happens with phone and the Mini Mic 2
Needs some work
Appears to be copied from an old version of the ReSound App. The “wind filter” is of a poorer quality than ReSound’s was 12 years ago. When switching from iPhone to iPad you need to “forget this device” and reboot the hearing aids for it to work. At ~$10k a piece I’d expect a much better quality and more useable system. Also why can’t I tie the app to a laptop? Lastly in this age one should be able to tie in a translation app for traveling.
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Disconnect he’ll
App is simple enough when it works. Most of the time it does not work, and it is very hard to troubleshoot.
Why Face ID
My apology just found out is that Face ID is just under app icon to turn off. Now it back to normal and function connected to CI it when smoothly. So Face ID is Not necessary with app I don't see improvement. Thanks
Part Two:
Still not able to run this app again. I resent forgot my password and should be automatically logged in. Nope it won’t work need to manually open my password and copy and paste. This app is the worse upsetting me and customers. We need reliable app!
Part one: Adult do not need Face ID. Now it's screwed up my N7 Bluetooth one of both side didn't work while other side is working. Couldn't get connected. It's a waste of time to remove both side and closed the app. Then remove batteries left and right. Turn on the app next put batteries back on to verify both N7 connection onto head.
This had to repeat if one of N7 no sound? Again I repeats following steps above.
I'm sick of this design. Older version was was better than this new version. I had meeting group of people I'm embarrassedly.
Can we turn off Face ID PLEASE!
Part Two:
Still not able to run this app again. I resent forgot my password and should be automatically logged in. Nope it won’t work need to manually open my password and copy and paste. This app is the worse upsetting me and customers. We need reliable app!
Part one: Adult do not need Face ID. Now it's screwed up my N7 Bluetooth one of both side didn't work while other side is working. Couldn't get connected. It's a waste of time to remove both side and closed the app. Then remove batteries left and right. Turn on the app next put batteries back on to verify both N7 connection onto head.
This had to repeat if one of N7 no sound? Again I repeats following steps above.
I'm sick of this design. Older version was was better than this new version. I had meeting group of people I'm embarrassedly.
Can we turn off Face ID PLEASE!
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New Problem 11/13/2025: untimely installation of software to benefit from Auracast Bluetooth by Re
Current version (12/8/2024) frequently fails randomly to connect with one of two cochlear implants; it can be either of the CIs. The immediate solution is to shut down/restart the iphone (16 pro), which is time consuming and annoying. I have downloaded updated app multiple times.
Please correct this problem.
03/10/26.
Above problem is still not corrected.
Updated program now also lacks ability to control CI volume separately for each of the two (bilateral) implants. Attempts resolve this by telephone with Nucleus is useless as the phone menu directs user to website “solutions/drop-downs,” which do not provide solution for this problem. Technical Service is inaccessible via telephone and thus worthless. Ten years ago, Technical Support at Cochlear by telephone was very accessible and helpful. It seems someone at Cochlear decided to reduce this accessibility , which is
most unfortunate.
Please correct this problem.
03/10/26.
Above problem is still not corrected.
Updated program now also lacks ability to control CI volume separately for each of the two (bilateral) implants. Attempts resolve this by telephone with Nucleus is useless as the phone menu directs user to website “solutions/drop-downs,” which do not provide solution for this problem. Technical Service is inaccessible via telephone and thus worthless. Ten years ago, Technical Support at Cochlear by telephone was very accessible and helpful. It seems someone at Cochlear decided to reduce this accessibility , which is
most unfortunate.
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New iPhone 17 pro max
Having problems with blue tooth staying connected. Bilateral implants, one side drops Bluetooth connections. Happening often enough for me to come here and post a review. Please fix the problem!
기기 불빛
앱으로 아침에 불빛을 아동으로 키고
밤에 재울때 성인으로 바꾸는데
기기랑 설정이 싱크가 안맞아요
아동인데 한쪽은 불빛이 안들어 오거나
성인인데 한쪽은 불빛이 들어오거나 합니다
싱크가 잘 맞게 또는 타임으로
불빛 들어오고 안들어오고 설정 가능했으면 좋겠습니다
밤에 재울때 성인으로 바꾸는데
기기랑 설정이 싱크가 안맞아요
아동인데 한쪽은 불빛이 안들어 오거나
성인인데 한쪽은 불빛이 들어오거나 합니다
싱크가 잘 맞게 또는 타임으로
불빛 들어오고 안들어오고 설정 가능했으면 좋겠습니다
Response from developer
사용 경험을 공유해주셔서 감사합니다. 이럴거면 개발 나 시켜줘라 님 www.cochlear.com/customer-service에 있는 지역 Cochlear 고객 서비스 팀의 연락처 정보로 문의해주시기 바랍니다. 담당 팀이 기꺼이 도와드릴 것입니다. – Cochlear 고객 서비스 센터
Hearing Tracker
Hi, the hearing tracker service has been unavailable for days . Is there a way to fix this ?
Such potential.
Cochlear can do better with these devices. As a parent, attaching $10,000 to your kids’ head with the flimsiest of magnets is vomit inducing. We don’t need an app that gives us the location the last time the app connected with the processor. We need a function to make that processor emit an ear splitting tone, so we can actually find the damn thing.
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