Quit working two weeks ago
The app stopped working two weeks ago .
Following thw instructions in the app to forget the device etc failes deleting the app and reloading it gives the same exact error
Following thw instructions in the app to forget the device etc failes deleting the app and reloading it gives the same exact error
Really bad
I have tried the app for years and through various updates and I keep being disappointed. It fails to connect my devices as a pair, looses connection or forget devices frequently. My professional audiologist has also not been able to fix the issues. Not rocket science and the really dropped the ball.
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Worse apps ever
Why change update everything bring back old one please. Because new one keep say connect again and again. It was extremely frustrated and waste of time . Old one connect one time and easy and faster
App takes taking the batteries off, rebooting the app 3x to get it going - EVERY TIME
This version needs an immediate revision/patch, or revert back to the old version, which ran flawlessly. I love my CIs, but as far as apps go, this app is the only iOS app that has EVER given me problems ⚠️. Pretty sad that the app controlling a Medical device is defective.
New, not improved
The latest update sounds great, but doesn’t work. I’ve unpaired, paired, uninstalled and installed the app twice now turning off my phone in between and first try just gave me details but none of the touch settings to change volume, programs, etc worked. Attempt #2 shows processors are paired and immediately goes to error message that no processors are paired. Did that twice and I’m over it. I guess I’ll stick with iPhone to control what I can which sucks since focus option isn’t available and I need that when I’m at places with overhead music and tons of noise.
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August 29 new version update ??
Beside the new visual aspect… i don’t see anything of whatever other changes made in response to user´s comments. Overall the app works well, but i don’t see anything new regarding usefull add-on control for the user.
App startup dialog
The recent app update now adds a message of “Important Show”, this takes about 5 to 7 seconds to clear while app connects to both of my implants. I much prefer the bouncing balls while app connects!!! Less confusion!!
Why mess up a good thing?
Ever since the app update our cochlear implant are not tracking.
Gets stuck on connecting cochlear device prompt a
App is extremely buggy. Drops connection, can’t find Bluetooth connection gets stuck on prompt menu. I’ve tried disconnecting, restarting my phone multiple times and I can’t even connect still. Literally unusable.
Fix your error GEN-GEN-004
Fix your error GEN-GEN-004
Latest update drops support for some devices
Before the latest update the app bimodally controlled my Nucleus 8 and Amplifon R 5 OM 13T, which is a rebranded Resound Omnia. This update does not detect the Amplifon. Confirmed by my audiologist. Fortunately still have full bimodal use and control using iOS accessibility settings.
Costly update
I paid $3000 for hearing aid that is compatible with my cochlear app and the app will not pair with both my hearing aid and Nucleus cochlear implant, after installing update.
The new update is now working.
After many attempts and several days of trying to get the app to work it is now working. When I first got it to work all of the features weren’t working so I started again and it wouldn’t connect. I waited a few hours and it had finished the setup while I was doing something else. Everything is working now.
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Not working as it should
It’s repeatedly goes off line and you have to start from scratch to pair your hearing aids. I don’t know how older people are managing with this sort of challenges but l as a health care professional, have difficulty to navigate between the accessiblity and back to the app and still not working. I followed the advice step by step.
It’s a waste of time. A new better working app needed.
It’s a waste of time. A new better working app needed.
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New UI
I think it looks good. The cards and thicker borders were a good style choice. From one dev to another, I appreciate what you are doing.
Terrible app
This app is horrible for connecting my cochlear. It connects my hearing aid just fine, but my cochlear is continually disconnecting and I have to restart everything. It's such a pain. It tries drives me me
Update caused my devices to be removed and now can’t access my hearing aid
My cochlear implant connects fine but I can’t import the right side as the app think it’s still connected when it’s actually my left cochlear
Thanks for making harder to use now
Thanks for making harder to use now
Latest update is Broken!
I’ve had this app for a few years now since I first got my N7 processor.
This last update is BROKEN, does not allow your processor to connect to the phone properly to be able to find the connection to activate the tv adapter to hear the TV directly to the processor. The app is messed up!
App folks need to get back into the app and find the connection error and fix it asap as there are many people not able to use this app version!
I was able to figure out a way to cheat and bypass the app to get it to allow me to stream from TV to my processor but it’s a boogered up way to have to do it! Please fix ASAP
This last update is BROKEN, does not allow your processor to connect to the phone properly to be able to find the connection to activate the tv adapter to hear the TV directly to the processor. The app is messed up!
App folks need to get back into the app and find the connection error and fix it asap as there are many people not able to use this app version!
I was able to figure out a way to cheat and bypass the app to get it to allow me to stream from TV to my processor but it’s a boogered up way to have to do it! Please fix ASAP
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Smart app problem.
For the past couple of days this app keeps telling me that my N7’s cannot be recognised. Never had this problem before. Have deleted app and reinstalled, works for a short time and then get the same message again. What is happening?
The above problem keeps happening. Today Saturday May 10th it has happened 3 times, each time I delete the app, reinstall it and go thru the whole process of pairing everything again. What is the problem. My phone is an Apple iPhone 14 and is up to date with the latest version. It is driving me mad.
The above problem keeps happening. Today Saturday May 10th it has happened 3 times, each time I delete the app, reinstall it and go thru the whole process of pairing everything again. What is the problem. My phone is an Apple iPhone 14 and is up to date with the latest version. It is driving me mad.
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Upgrade no longer works at all
Whereas for five years I could use the app to hear through both my Resound hearing aid and cochlear implant now after the upgrade the app gives me an error message that it will only work with one of my devices and to contact my clinician. When I called cochlear technical support they could not fix the problem and I got disconnected. So now I cannot connect to my phone or any of the accessories. I asked to get the previous version of the app that worked and cu hear could not do that. This app is the worst and most frustrating app I have been forced to use. I’m not sure if I had the choice that I would get a Cochlear brand implant as opposed to a competing brand.
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The updated app reset the connection
I have my app have already connected to my resound hearing aid and cochlear implant together. After the updated, I went to the app and the saved data isn’t working, telling me to forget all devices in my iPhone settings. Now I faced two choices, one is to update to previous version of the app but there’s no way to do that, which left my last choice is to forget all devices, then I tried to connect both devices but it’s only allow one device to connect. Make it wasted a lot of time which I have to make an appointment with my audiologist to connected both devices since audiologist’s schedule is tight.
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