App freezes / disconnects from processors
Recent app update is causing new problems after years of satisfying usage. Opening the app shows a notification that both processors are disconnected which then clears in a few moments. Yes, both processors are connected. Then the app is frozen. I am not able to control audio sources which is critical for me to be able to work (many Teams meetings!). App does not respond to any other areas except to check the battery status and access the menu. Please fix asap!
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Beep is too loud
When YouTube video is slow loading. Cochlear keep beep beep on and off Bluetooth that is annoying me most . I wish it keep lower soft beep.
Requires uninstall first
On my iPhone17 this update requires first an uninstall of the app to release app settings. Installing over the top was never going to work and that resulted in a lot of frustration. My situation is Cochlear N7 + ReSound.
Nucleus Smart app itself is fantastic and only wish it had presets. For instance, my settings for mini mic in noisy environments is perfect but changing settings back and forth to only the HA is wildly different.
Nucleus Smart app itself is fantastic and only wish it had presets. For instance, my settings for mini mic in noisy environments is perfect but changing settings back and forth to only the HA is wildly different.
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Disconnects my implants every time now
Nucleus smart app worked just fine for almost 6 years! After the update, it’s looking like there’s a big issue with it. Now my implants won’t stay connected. It disconnects and forgets my devices immediately after I close the app. Please fix!!
Iphone connection
I can’t connect this app with my new iphone 17. It would recognize my processor, but not my resound hearing aid. Phone calls, microphone and TV could only be received with my cochlear . I’ve seen two cochlear audiologists and neither were able to help.
Update brings more instability than the previous version
Since the last two updates, Nucleus Smart keeps on loosing contact with my implant and my Resound compatible earing aid. Need to restart the app… and sometimes need to restart Implant and/or earing aid…Quite annoying.
Loosing contact
App continues to loos contact with devices leaving me to reboot each device
Lot of frustration
The app disconnects from the cochlears about everyday & sometimes hard to get reconnected. Don’t like the new app.
Update caused my devices to be removed and now can’t access my hearing aid
My cochlear implant connects fine but I can’t import the right side as the app think it’s still connected when it’s actually my left cochlear
Thanks for making harder to use now
Update landed and it’s still not fixed!
Thanks for making harder to use now
Update landed and it’s still not fixed!
Doesn’t work
For the Time in Speech function to work I need to delete and download the app every day. This part of the app has a real impact on quality of life, please invest in it.
17e iPhone
It is not compatible with the 17e iPhone.
Glitchy
The Bluetooth with my phone seems to be so glitchy, which is very frustrating when I rely on the connection to listen to podcasts. Please resolve it!
SUCKS
Wish i could rate -5 ⭐️!!
Fire the person that thought updating was smart! As a bilateral person this update will not connect to both Cochlear devices at same time!!
Fire the person that thought updating was smart! As a bilateral person this update will not connect to both Cochlear devices at same time!!
Wrong information
I went to the website before buying a phone and it confirms that iPhone 8 works. When I tried downloading it did not let me download saying I needed iOS 18+ and iPhone 8 only reaches iOS 17. I am extremely upset cause I just wasted all that money.
App repeatedly states not connected- EVERY TIME
This version needs an immediate revision/patch, or revert back to the old version, which ran flawlessly. I love my CIs, but as far as apps go, this app is the only iOS app that has EVER given me problems ⚠️. Pretty sad that the app controlling a Medical device is defective.
Updates not available to devices pre- iOS18
Fortunately, I got my processor and downloaded the app last year, plus a few updates since.
If I hadn’t; then I simply would not have been able to obtain a compatible version, as the App Store doesn’t allow download of earlier versions if you don’t already have the app.
I’m not inclined to expect Apple to release a usable replacement for my current iPhone, so I’ll probably be “stuck” on x0101.4 for the foreseeable.
But I simply use the device / OS controls for any volume or streaming, so the app is solely for remote check (or troubleshooting?) - it just means cochlear need to continue supporting the old app version on their server-side, if they’re choosing to drop iOS support with newer versions.
If I hadn’t; then I simply would not have been able to obtain a compatible version, as the App Store doesn’t allow download of earlier versions if you don’t already have the app.
I’m not inclined to expect Apple to release a usable replacement for my current iPhone, so I’ll probably be “stuck” on x0101.4 for the foreseeable.
But I simply use the device / OS controls for any volume or streaming, so the app is solely for remote check (or troubleshooting?) - it just means cochlear need to continue supporting the old app version on their server-side, if they’re choosing to drop iOS support with newer versions.
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Update
New update has rendered the app unusable. If it does connect it drops out immediately. I can’t use the tv streamer or mini mic and can’t change volume or programes. They know it’s an issue but haven’t fixed it. New job today was a total disaster because of the issues.
Version 7.0.26
Folks, it shows how little concerned this manufacturer has for its customers that it's allowing an app that controls its product to work so badly and to impact so many of its customers. That shows how little concerned this manufacturer has for their FULLY DEPENDENT customers. It's not like we can simply go somewhere else, fully locked in for life with Cochlear AMERICA.
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New app absolutely dreadful
The new version of the app is absolutely awful. It’s childish. Simplistic design is the first thing to annoy you followed by the fact it crashes every single time you use it even though I have the latest iPhone. It always tells you processor not detected and when it does detect the processor the app freezers and you can’t change your settings. You literally have to restart the app four or five times a session to be able to change your settings. Just go back to the old version of the app and fix this one properly before you re-launch it. I am one of the biggest supporters and promoters of Cochlear and this is totally embarrassing. I never thought such an advanced hearing device could be made to feel so backwards and cheap.
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Disconnects all the time
The new update is totally an innerT brick on my phone
Constantly losing contact with my processor and since I don’t have independent controller for the NA, it has left me totally helpless. Wish I could give this a zero star.
Constantly losing contact with my processor and since I don’t have independent controller for the NA, it has left me totally helpless. Wish I could give this a zero star.
