Great App & Service
They make the claim process so easy! Not afraid to swipe my card like I was with our last provider! Great Company!
Security needs work
When putting in the security code, it automatically toggles back to the alphabet after each number instead of staying on the numbers. The security code only contains numbers. This is a huge nuisance.
Not recommended
I have to deal with my card being frozen by you guys because of denied payment transactions at least twice a year. This really needs to stop. I wish the State of Kansas would not contract with you guys again.
No Feedback
Although submissions are made for reimbursement, I do not see the amount reimbursed to my bank account. There is also no message sent to me when the reimbursement is approved.
Can’t Use Other Apps
This app sent me into a rage. You can’t leave the app open and return to the app without having to resign in and retype in the security code sent to your email. NOT user friendly. I understand they are trying to take extra security measures, but at least give us a few minutes until we have to sign in again. I will avoid using this app by any means necessary. Unfortunately, I’m stuck using NueSynergy.
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The photo feature is worthless
The app is simple to use but do not expect to be able to upload photos of documentation. They get skewed and the claim is rejected.
Always has problems
Consistently has login issues and is really starting to get frustrating.
Paperwork at the pace of a sloth
You have to wait to get a notice that a receipt is needed for a claim before you can upload the receipt. Very inefficient!
App vs Web authentication
Why doesn’t the same username and password work in the app when it works in the web browser. Fix please, these are basic needs for an App.
So so frustrating
This app is supposed to make it easier to submit info for our HRA acct., but once info is submitted, they don’t seem to acknowledge or review it and I keep getting messages that they have inadequate paperwork. Also,I’m constantly being told to submit an EOB for prescriptions but medications don’t have EOBs. I feel like it’s trying to keep us from using the money in the account. It feels like a part-time job trying to manage all the paperwork. Very very frustrating. Truly though, I don’t know if the issues are the fault of the app itself or NueSynergy.
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Horrible to use with many bugs
Interface looks pretty but the UX is horrible to use.
Adding a new receipt after a claim has been submitted is very broken. Adding a file from the files app does nothing. Adding an image from pictures insists on cropping the image for no reason I can fathom, cutting off details.
It’s always says I have three new messages which are just nagware wanting me to perform additional setup steps, some of which are done and others I’m not going to do but there’s no way to revive these. This makes the new messages badge useless.
It’s just sooooooo painful to use.
Adding a new receipt after a claim has been submitted is very broken. Adding a file from the files app does nothing. Adding an image from pictures insists on cropping the image for no reason I can fathom, cutting off details.
It’s always says I have three new messages which are just nagware wanting me to perform additional setup steps, some of which are done and others I’m not going to do but there’s no way to revive these. This makes the new messages badge useless.
It’s just sooooooo painful to use.
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Trash app
This is the crappiest app ever. It is full of errors. You can’t see the amount in your account. It feels like a slap in the face as an employee of an employer who contracts with NueSynergy to manage our FSA. It’s managing my money but it’s just a headache to deal with. It shouldn’t be an added hassle to use my employer provided benefits but every time I have to do anything with NueSynergy it’s a big waste of my time. It feels like NueSynergy purposely makes things harder than it has to be so that they can keep our money. I hate you so much, NueSynergy!
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App no longer loads accounts
Was fine until a few weeks ago. Now it won’t load the account screen, just says an unknown error occurred so I cannot see how much is in my accounts. All others tabs work fine. Logging in web browser I can see everything perfectly with no issues. Please fix.
Horrible app and worse customer service.
Hard to describe how dysfunctional this app is.
And forget trying to get assistance from the company.
And forget trying to get assistance from the company.
Poor customer service, extremely poor reviews of receipts!! Don’t use them!
I have had awful experience with this company. They do not look at receipts well and deny everything that comes their way for medical payments and medical services! Don’t use this company!!! Use NAVIA instead!!!
Easy to use
Convenient. Easy to set up and use. Support is great!
Excellent
App is excellent on the iPad. Intuitive, informative and easy.
Good app, needs some work
Easy to set up, easy to see transactions. It is complicated to attach more than one receipt to a transaction or to modify how the picture looks. The message says to print the message and then doesn’t give you the ability to print. It is a really good app until you have to do anything more in-depth and then I guess you have to use the computer instead of the app.
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Pleas fix crashes when taking a photo
It crashes about every other time I try to take a photo within the app and use attach it.
Not great
Slow, not intuitive. Does its job though but could also bookmark the website and use that as effectively.
