Has Plansource given this app a meaningful update since 2017?
This app needs a back end rewrite. Not a light overhaul - and end to end by actual UX/UI designers, not benefits administrators.
The user experience is horrible.
All they seem to do is change the splash screen and text colors. That’s not what I mean. It needs to be rethought from the ground up.
The user experience is horrible.
All they seem to do is change the splash screen and text colors. That’s not what I mean. It needs to be rethought from the ground up.
poor
if you want to see your claims, you have to log in on a computer. good luck!
Cant login
Please QA your app, it is incredibly disappointing i can’t even login. Just getting an internal error
Poor customer service
This is my first experience with Plan Source. The interaction has not been positive. The rep suggested I change where I get my prescriptions from (Publix) because it shows as a grocery store! It is the user’s responsibility to make sure they can provide the documents to the IRS, not Plan Source!!! Never had this problem with their competitors TASC and Employee Benefits.
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OTP Entry Forces Repeated Keyboard Switches
When entering an email OTP the app forces the standard iOS keyboard to switch back to letters with no numbers requiring an extra button press on every letter. Even worse if you mistype requiring a backspace that also swaps back to letters only keyboard.
This behavior does not happen in any other OTP enabled login flow in any other app I have.
This behavior does not happen in any other OTP enabled login flow in any other app I have.
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