poor
if you want to see your claims, you have to log in on a computer. good luck!
Cant login
Please QA your app, it is incredibly disappointing i can’t even login. Just getting an internal error
Poor customer service
This is my first experience with Plan Source. The interaction has not been positive. The rep suggested I change where I get my prescriptions from (Publix) because it shows as a grocery store! It is the user’s responsibility to make sure they can provide the documents to the IRS, not Plan Source!!! Never had this problem with their competitors TASC and Employee Benefits.
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OTP Entry Forces Repeated Keyboard Switches
When entering an email OTP the app forces the standard iOS keyboard to switch back to letters with no numbers requiring an extra button press on every letter. Even worse if you mistype requiring a backspace that also swaps back to letters only keyboard.
This behavior does not happen in any other OTP enabled login flow in any other app I have.
This behavior does not happen in any other OTP enabled login flow in any other app I have.
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The worst app ever!
This app is the worst app I have experienced. Below I will list its short comings.
1) each time you leave the app. It signs you out and you have to start the process over and over again.
2) the app lacks any customer support
3) the app will provide denied notices, but the notice fails to explain why a claim is denied.
4) when you are reviewing transactions/ claims. If you click the detail link which always lack any explanation. Therefore that option t is worthless, but worst thing it does. It it takes you back to the beginning of the transactions. So you scroll down trying to find where you left off.
I can go on and on, but it’s clear this app was cheaply designed and does even attempt to make itself user friendly. Furthermore, the most frustrating thing about this app that it constantly closes and you have to repeatedly have to sign in. In addition, it fails to provide the basic support data and the lack of detail in the denied claims is amazing frustrating and worthless.
1) each time you leave the app. It signs you out and you have to start the process over and over again.
2) the app lacks any customer support
3) the app will provide denied notices, but the notice fails to explain why a claim is denied.
4) when you are reviewing transactions/ claims. If you click the detail link which always lack any explanation. Therefore that option t is worthless, but worst thing it does. It it takes you back to the beginning of the transactions. So you scroll down trying to find where you left off.
I can go on and on, but it’s clear this app was cheaply designed and does even attempt to make itself user friendly. Furthermore, the most frustrating thing about this app that it constantly closes and you have to repeatedly have to sign in. In addition, it fails to provide the basic support data and the lack of detail in the denied claims is amazing frustrating and worthless.
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