Cannot login anymore
For unknown reasons, it prompts me for my user/pw. It now just returns login failed error. unable to use this app anymore. sigh. the new app is also non functional. incompetent software management
No effort
I have never seen such a wasted opportunity. There’s no option to be flexible. Only able to create one schedule. What about a summer schedule? What about an away schedule? The quality of the components sure better be good because we have paid top dollar for a device. I’m talking about the signature model. The app is also not connecting with either Google or Alexa. This is one of the main reasons I spent the extra money over the home model. When I called to report, it would not connect, it is nice that it was easy to reach support, but I was surprised to hear that they ladies say that you shouldn’t believe the reviews because of the kind of people that leave reviews. I thought to myself at the time how asinine that attitude was since I was calling because none of the features that I paid for are working. I bought mine on eBay and the ability to return. It is kind of a lot of effort. The jury is still out though. I’m really tempted to go through that effort.
Show more
Does not integrate with home apps
Integration with Google Home and Amazon Alexa does not work despite documentation stating it does
Extremely Disappointing
This app is not good. Or the chips on the controllers are bad. It can’t change the temperature on a controller. Sometimes it randomly turns the floor heat on. The refresh rate with the wall controller is like once every six hours. I don’t know how someone could have screwed a simple WiFi controlled thermostat so bad. Instead of developing an app they should have taken that money and paid for a partnership with Ecobee/Carrier.
Show more
Amazon ForeverGoogle Home Integration
App allows you to adjust temp but has not been updated in over a year. Google Home integration is now broken. Should be a priority to fix.
App not maintained
Loved this app until they stopped providing updates and it just quit working.
Archaic
It surprises me that with todays a corporation such as this has such a useless app. The app has minimal functionality that’s it’s almost worth not having one. You would think that it would at least have a vacation/ away mode that could be set. All it provides is current settings and energy use. The only reason I gave it a two is because the mat does heat the tile during the times programmed. The rating could be higher if it wasn’t for such an archaic app
Show more
Shockingly bad
Very primitive app that only works intermittently. If you saw the app first, you wouldn’t buy the floor system.
App is Nonfunctional
Should be deleted from App store. It is better for you to log on to the website directly mynuheat.com and control from there.
Works Great for me
I installed this app today 9-12-2024 and works beautifully. No idea why it is so poorly rated so I thought I’d give others confidence to install it. You do need to go to the NuHeat website and search for “how to create account” where they will direct you to your device, which you'll log onto your home WiFi, and then type in your email address. This was the only laborious part of the setup and does take a few minutes. Once done, you'll receive an email to complete the setup.
Show more
Love warm floor heat
In floor kitchen first install was so good we’ve added it to 1 remodeled master bath ,remodel 1/2 bath and new full bath. Even with cost considered the elimination of forced air resistance heat, burned dust , no fan noise and heating cable under tiled floors is safer, frees up wall space from resistance element wall or kickspace heat..L O V E. IT! William and Maro Seattle WA…tech support was always great,, pre purchase and owner install ….
Show more
Basic but reliable
Limited feature set and basic interface but after four years, it never failed, no matter which iOS update which is most important to me.
Developer won’t fix reported bugs
We’ve reported a bug on the energy monitoring feature to the vendor several times. It’s not possible to scroll more than once, and then the scrolling feature gets stuck. So there’s no means of tracking your energy usage more than one day: you cannot track by week or by year. This feature previously worked, and it seems as though it’s appeared in the six month old release, six months is plenty of time to fix the software bug so I don’t know what the value of the energy monitoring feature is if it doesn’t work Please fix your bug software developer, or this becomes a zero star review.
Show more
App is buggy
The app works but when ever you want to make a change to the room settings or zones, sometimes your settings don’t keep. It’s very frustrating.
Almost useless
Look at years of customer feedback to improve the app and yet it’s very basic and crude. I have the Nuheat upstairs with this app and the Schluter DITRA Heat system downstairs. Both systems have wifi thermostats and the Schluter system is way better. Schluter is by far the better system with most products easily available at local hardware stores.
Show more
Disappointing and abysmal
The app doesn’t do much. It’s hard to use and the UI is from the 1990s. If I had to guess, the engineers designed it - they were too cheap to hire a PM or a UX designer. You cannot rename thermostats. You cannot intuitively set them up. You cannot copy a program to the same thermostat. “Energy use” feature is garbage - there’s no way to tell how many actual KWH it’s using let alone what it’s costing. Only tells you when it was on by the hour. This is basic stuff and it fails.
The only thing that’s worse is the thermostat itself. You can’t turn it off (at all) and the only way to turn it to vacation mode is to use the app. So Nuheat is 0 for 2 on software. I hope they read some of these reviews and hire a competent team to fix it.
The only thing that’s worse is the thermostat itself. You can’t turn it off (at all) and the only way to turn it to vacation mode is to use the app. So Nuheat is 0 for 2 on software. I hope they read some of these reviews and hire a competent team to fix it.
Show more
Temp showing 327
I used this app after installing in our secondary home for 3 years and it worked fine. Had renters in for a year so I did not hear anything from them about issues. I recently moved back in and reconnected the system. The app continues to show 327 degrees in all three units that I have installed - ?????
Show more
Limited functionality for such an expensive thermostat
This is a very basic, limited and not so good working app to control the Nu Heat Radiant floor thermostats.
Its incredible that with such a good thermostat they dont make a good app.
Theres not much to use there. The response is not good either, sometimes the changes on the app are not applied to the thermostat.
I have 8 thermostats at home and all the same. If i could choose another option for my floors i would.
Its not worth.
Its incredible that with such a good thermostat they dont make a good app.
Theres not much to use there. The response is not good either, sometimes the changes on the app are not applied to the thermostat.
I have 8 thermostats at home and all the same. If i could choose another option for my floors i would.
Its not worth.
Show more
This is the best you can do?
There is no way to stay signed in
No Touch ID
Poor interface
Limited functionality
Need I say more?
No Touch ID
Poor interface
Limited functionality
Need I say more?
Perhaps the worst app I’ve ever used
Prone to frequent crashes. Very few features of you can get it to work. Adjust the temp up it may well reset to where it was. Adjust it down and it may do it or it may log you out. Again. Wow
