Not proving useful for Finale
The app is paired properly from iPhone and iPad, but does not assign note values in Simple Entry. Arrow keys work, Enter works, and I can use the numeric keys for Calculator and text entry. Have written customer support at dev website, but received no response.
Works well but not since upgrade to iOS 14
Was working well, but once I upgraded to iOS 14, it stopped finding and connecting to my computer. If/when it can connect again to my computer, I would give this app five stars.
Update: I got it to work after disabling and then reenabling remote management on my MacBook. Developer was responsive to my request for help. So I just upgraded my review from 4 to 5 stars.
Update: I got it to work after disabling and then reenabling remote management on my MacBook. Developer was responsive to my request for help. So I just upgraded my review from 4 to 5 stars.
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Response from developer
Hi! Please make sure that NumPad is allowed to access your local network (Settings.app / Privacy / Local Network). More details here: https://help.edovia.com/hc/en-us/articles/360054155014
Great app, great customer support.
Ok, connection problems?
No worries, their friendly customer support is there for you.
I submitted my problems to Edovia customer support and got a quick and friendly response. They were able to guide me step by step until I was able to connect and use my NumPad app.
Not to mention the app is sharp and stylish with their cool space gray, gold and silver color. The NumPad is great when using a laptop. Considering that most laptops don’t have a side numeric pad.
Again, customer support is also important. I will give them a 5 star rating for the great customer support they provided and of course the app is a time saver and helps if you’re a number person.
No worries, their friendly customer support is there for you.
I submitted my problems to Edovia customer support and got a quick and friendly response. They were able to guide me step by step until I was able to connect and use my NumPad app.
Not to mention the app is sharp and stylish with their cool space gray, gold and silver color. The NumPad is great when using a laptop. Considering that most laptops don’t have a side numeric pad.
Again, customer support is also important. I will give them a 5 star rating for the great customer support they provided and of course the app is a time saver and helps if you’re a number person.
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Response from developer
Hi! Sorry to hear you're running into issues with NumPad. You need to use a Mac username and password in order to connect to your Mac. This is mentioned in the initial configuration article (https://help.edovia.com/hc/en-us/articles/360000447068). If you need further assistance, do not hesitate to contact us. Have a nice day!
Connection trouble
I've had this for a year and used it frequently with Mac computer. I got a new MacBook Pro and the app won't connect at all with it. Help me please
Response from developer
Can you reproduce the issue and send us a diagnostics report in order to have more details? From NumPad: Go to the App Settings (gear icon) > Get In Touch > Type > Support Request. Thanks!
Really Disappointed
First off. Doesnt connect. Second, Wifi??? wont connect via cord or BT? seriously? I have been working on this for more than an hour and no progress at all. Followed the instructions provided, nada! Please refund my 3.99 back.
