NuStep Companion User Reviews

Customer Experience

Positive experience9.1% of reviews
Neutral13.6% of reviews
Negative experience77.3% of reviews

~ Based on 22 written reviews from the US App Store.

Is NuStep Companion Safe?

NuStep Companion has mixed safety signals based on user ratings. AppsHunter Safety Score for NuStep Companion is 57/100.

This assessment is based on 35 user ratings, with an App Store average of 2.5/5.

Safety Analysis

35.7% of ratings point to a safe experience
14.3% of ratings suggest some concerns
50.0% of ratings point to a risky experience

~ Based on 28 App Store ratings for NuStep Companion.

Is NuStep Companion Legit?

NuStep Companion appears legitimate, with a few gaps. AppsHunter Legitimacy Score for NuStep Companion is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not so great

This app hasn’t worked all April. It freezes up when open it. I depend on it for my tracking. I hope this issue gets fixed soon.

Does Not Work!

Ever since this update snd supposed fix to prevent crashes, the app still does not work. Unable to open at all on my iPhone. I have contacted support twice now with no help either time. Well, I finally got it to open but it is extremely slow getting to the Start Workout part. All my workout history prior to the update was lost. I’m having to completely start over. Not good at all!
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New update freezes up

The new update that was all new freezes up on the startup screen. Unuseable. Not too impressive. Still need to be able to setup workout parameters from the app and completely be able to change the workout effort on a minute by minute basis to get the most out of the equipment. Had to remove the app from my phone and reinstall the app to get past the initial app splash page. After that it got past the splash page but then the “create user profile” would get into an error loop where it would no allow you to create a profile.
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Does Not Work!

Ever since this update snd supposed fix to prevent crashes, the app still does not work. Unable to open at all on my iPhone. I have contacted support twice now with no help either timr

Release 3.0.2 doesn’t work

Downloaded update 3/31/26 to iPhone 14 Pro Max. Loads blue screen with logo and nothing else.

App Review

The app wasn’t great to start with the latest update. It doesn’t work at all. It’s not tracking anything. Great job.

Does work

You create a profile and then it kicks you out of the app. Repeats, repeats.!useless app.

Tim

Will not connect. Does not work.

Broken App

This app continuously takes me to the sign up screen & no further.

Not updated

Not functioning in OS 26 environment.

Crashes

Had this for a week. Crashes each and every time. Deleted reloaded etc.. crashes

Keeps me on track

Love the simplicity and the data sharing with Apple Health.

App is Broken

I just downloaded this app again after resetting my iPhone phone. Every time I start a workout then leave the app to listen to a book it stops recording and I lose my exercise minutes.

I

Update 2.0.0 broke the app

As of 2.0.0 if I leave the app during an activity the activity ends. This makes activity tracking totally useless. In the past I could start the activity, switch to a streaming app and watch something while exercising then when done I could switch back to the app and end the activity. Now my activity history shows nothing but aborted activities.
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Recent update

What has happened since the update? I use this app religiously and exercise on my new step daily all of a sudden even though the Bluetooth says it's connected and. My session when I go to view it, I've only got a very few seconds of the workout session. I'm confused and I hope we can resolve the issue quickly. I know you will do your best. Thanks so much. Prior to this update and I'm sure I will again once the glitches are cleaned up.
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Don’t download update

The new update stinks it doesn’t sync with phone. I miss workouts completely and the ones that record miss big chunks of time. Really disappointing the old system worked great. Wish I didn’t have to write this.

Needs Work

This app would be so much better if it was compatible with the Apple Watch to record workouts

Doesn’t work

Downloaded twice. Doesn’t work

Apple ID

I don’t like using my Apple ID with a third party.

Unimpressed!

On the plus side it finally writes data to My Health app. On the downside, the display shows less data on the main screen and it will not keep the phone’s focus. On the unacceptable side, it does not impact three years of data from their old app. You would think they could find a freshman at U of M could do a better job!
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