ACCOUNT ACCESS
It is a big dissatisfaction and disappointment to be unable to access my account or receive a text code. Code confirmations over the phone are incomplete and the worse part is that so called automated calls are originated from Anchorage, in Alaska?
That’s unacceptable and unfortunate because is a very poor way to let you make feel insecure about your financial Institution!
Indiana P Williams
That’s unacceptable and unfortunate because is a very poor way to let you make feel insecure about your financial Institution!
Indiana P Williams
Show more
Error Messages on Everything
Trying to add an account number to yours? Trying to transfer money? Want to get in contact with customer support? If you like getting error messages and absolutely nothing working this is the app for you!
Response from developer
Hello, we would love to assist you with your concern. Please contact us at (860) 513-5000 at your earliest convenience.
More Like a Family…
I always used banks. I had a bad experience and was so disgusted with my bank’s manager that I tried Nutmeg because it’s a credit union. My only concern was access to ATMs. They explained that the credit unions in CT have an agreement that members can use the respective ATMs for free.
From the start, they were professional, amiable and helpful. They know me by name and have helped me with several problems. I have never had a bad experience in over four years. I will never go back to a bank!
From the start, they were professional, amiable and helpful. They know me by name and have helped me with several problems. I have never had a bad experience in over four years. I will never go back to a bank!
Show more
Excellent services
I’ve used this bank for a number of years. They have excellent customer service and have everything that I need.
The one time I had an issue with my credit card. It was handled by the fraud department without any payments by me.
The one time I had an issue with my credit card. It was handled by the fraud department without any payments by me.
Overall
The workers are usually young don’t talk or help on what you should do or barely give you any advice it’s like a suicide mission to open and do everything on your own with a credit union that is barely known, and the cards have very high fraud risk it is not worth it to me to use this credit union due to the fact my card info has been stolen and used and i’ve had to replace it twice within the first 6 months. hire better people
Show more
Poor app setting.
Poor app
Response from developer
Hello, we would love to assist you with your concern. Please contact us at (860) 513-5000 at your earliest convenience.
Terrible “updated” App
This new version is awful. There is a glitch that often makes me have to sign in twice. I can’t see the total for all of my accounts like the old app used to show. It is visually unappealing. It does not show the names of pending transactions like it used to. Mobile deposits are not easy to do. Transfers to other members are also not as easy. Ridiculous update. The old version was much better and had no issues. Almost makes me want to switch banks and I’ve been a member since 2003.
Show more
Response from developer
Hello, we would love to assist you with your concern. Please contact us at (860) 513-5000 at your earliest convenience.
Won’t save or print statements
I get to the page to print or save and the share button does not bring up the menu todo anything.
Response from developer
Hello, we would love to assist you with your concern. Please contact us at (860) 513-5000 at your earliest convenience.
New version has many problems 😫😫😫
Before the update, it didn't have many features and worked well. After the new version it became impossible to work well.
If you don't have access to a computer, you won't be able to do anything with your bank account via the app.
If you don't have access to a computer, you won't be able to do anything with your bank account via the app.
Response from developer
Hello, we would love to assist you with your concern. Please contact us at (860) 513-5000 at your earliest convenience.
New version of app
I’ve been using the mobile deposit feature for years and never had a problem, since the new update it is by far the worst mobile banking experience I’ve ever had.
Response from developer
Hello, we would love to assist you with your concern. Please contact us at (860) 513-5000 at your earliest convenience.
Update👍
Thanks for the update it’s working great for us. After being a member for over 50 years I know the NSFCU always has my best intrest at heart.
Hate the new app
It’s nice to be able to see balances when you open it but the format is harder to use than before.
New app frustrating
Mobile deposits with the new app or next to impossible. It’s like Nutmeg doesn’t want me to continue banking with them. I hope they improve and simplify the process or I will be looking for a new bank.
New update is garbage
Your new version of this app is awful. All my credentials were not saved from the previous version, and I have now been locked out and had to reset the account twice in the same day because the app won’t save my info, and only recognizes my new password one time it seems. Fix this broken update that nobody wanted or needed. And hire a new graphic designer while you’re at it, you’ve cheapened your app immensely
Show more
App
The app is always saying error or can't use the face I.D to log in! They really need to fix this . It's very inconvenient!
Terrible App and Support
Check deposits began encountering exceptions almost a week ago. Sent support a screenshot of the exception after calling. The agent on the phone tried to minimize the problem, of course. When in the bank depositing the check, the teller informed me it is a widespread problem. Not a shock. Still no resolution days later. Because of this latest technical issue with Nutmeg, a new bank is in my near future. I told support that too and they just don’t seem to care. Update: A month later mobile deposit issues still exist. Same exact error as before despite the claim by Nutmeg the issues have been fixed. Phone and app support appear, yet again, to be indifferent. Need to accelerate my hunt for a new bank because by all appearances Nutmeg just doesn’t care.
Update: Month number 3 where mobile deposits continue to fail. Developer’s previous claims it is an IOS issue and that the issue has been fixed clearly is not true. Want to try again Nutmeg?
Update: Month number 3 where mobile deposits continue to fail. Developer’s previous claims it is an IOS issue and that the issue has been fixed clearly is not true. Want to try again Nutmeg?
Show more
Response from developer
Hello, it was identified that an issue was present with iOS 17.0.3 causing intermittent issues with the e-deposit feature. Please try an upgrade to the latest iOS via Settings > General > Software Update. If issues persist, please reach out to us at your earliest convenience.
Mobile deposits never work
Awful app. Always times out. Have to try to do mobile deposits multiple times throughout the day before it works. Frustrating to have an app at all if it doesn’t work.
Terrible App and Support
Check deposits began encountering exceptions almost a week ago. Sent support a screenshot of the exception after calling. The agent on the phone tried to minimize the problem, of course. When in the bank depositing the check, the teller informed me it is a widespread problem. Not a shock. Still no resolution days later. Because of this latest technical issue with Nutmeg, a new bank is in my near future. I told support that too and they just don’t seem to care.
Update: A month later mobile deposit issues still exist. Same exact error as before despite the claim by Nutmeg the issues have been fixed. Phone and app support appear, yet again, to be indifferent. Need to accelerate my hunt for a new bank because by all appearances Nutmeg just doesn’t care.
Update: A month later mobile deposit issues still exist. Same exact error as before despite the claim by Nutmeg the issues have been fixed. Phone and app support appear, yet again, to be indifferent. Need to accelerate my hunt for a new bank because by all appearances Nutmeg just doesn’t care.
Show more
Response from developer
Hello, it was identified that an issue was present with iOS 17.0.3 causing intermittent issues with the e-deposit feature. Please try an upgrade to the latest iOS via Settings > General > Software Update. If issues persist, please reach out to us at your earliest convenience.
Terrible App and Support
Check deposits began encountering exceptions almost a week ago. Sent support a screenshot of the exception after calling. The agent on the phone tried to minimize the problem, of course. When in the bank depositing the check, the teller informed me it is a widespread problem. Not a shock. Still no resolution days later. Because of this latest technical issue with Nutmeg, a new bank is in my near future. I told support that too and they just don’t seem to care.
Show more
Needs an update
Seriously, please fix!
