‘New’ app is terrible
The requirement of a longer password and logging you out after 90 days is frustrating. The app makes me not want to be proactive in donating blood.
Locked out of account
Failed my password 3 times, tried resetting it but it still just says I’ve used all my attempts and need to reset my password (which I have now done 3 times). Waste of time trying to book an appointment.
Card to Wallet & Login
Cannot add my blood card to my wallet on my iPhone. Plus please enable Face ID for logging in, it’s so clunky signing in every time with a long password phrase.
Works but could be better
It would be great if:
- the app remembered where to last donated so that of this didn’t change you don’t need to find the location again.
- the app allowed you to pre-declare your travel. I donate regularly, but when I travel overseas the machine sometimes needs to be reconfigured after I arrive to fractionate because they won’t use my plasma as they had assumed they would.
- if the app was faster in general. I don’t know why the map is so slow?
- the app remembered where to last donated so that of this didn’t change you don’t need to find the location again.
- the app allowed you to pre-declare your travel. I donate regularly, but when I travel overseas the machine sometimes needs to be reconfigured after I arrive to fractionate because they won’t use my plasma as they had assumed they would.
- if the app was faster in general. I don’t know why the map is so slow?
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Worse after updates
This app is so much worse than it used to be. It is way slower with the spinning wheel of doom whenever you change anything. Also, why can’t I save certain preferences such as location and donation type? It is frustrating to enter these every time even though they never change. Again, these weren’t issues in earlier iterations of the app.
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New app is terrible
New app is a disaster. Unable to book an appointment if one for the future has been booked. Makes it very hard to book for closer to the time.
Locations are a nightmare and it’s so lagging. I know the update was meant to make it better - but it’s just worse!
Locations are a nightmare and it’s so lagging. I know the update was meant to make it better - but it’s just worse!
Plasma
Since the last update it no longer shows plasma donation locations or the plasma donation countdown on the home screen.
Doesn’t show blood type
I’m not sure if this is a bug or an issue on my end, but the blood type details doesn’t show up for me. For context a few months ago I donated blood and shortly after I got sent an email saying that I’ll be able to find out my blood type via this app. Long story short even after logging into the email I used when donating blood there is no data that displays my donation history, even though I can successfully log in using my email. I’ve also tried re-downloading the app and re-logging in, but still no luck. After asking some friends who also donated blood it seems like they didn’t encounter this issue , meaning most users should still be able to acces their data
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Good but could be better
Good app, however it’s always laggy when trying to book appointment, choosing location takes a while to load, and it crashes a lot of time. Speed it up, fix the bugs, it’ll be better and you’ll get more blood donor. Sometimes I gave up when booking an appointment. Love how it updates you the bloood helped someone, makes me feel like my blood actually went to good use. Thanks team.
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Great organization but completely unusable app
Disappointed
Its a good app but the add donor card to apple wallet doesn’t work
It’s a good app on the whole but the add donor card to Apple wallet doesn’t seem to work for me. Not a deal breaker but would be nice to have this working some time :)
Password nightmare
Every single time I use this app I have to reset my password as the password requirement’s are ridiculous. It’s annoying and counterproductive when they should be trying to make it more user friendly to give blood etc. Please calm down with password requirements and let us choose our own that we can remember.
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I’m sorry
Sorry to give one star especially given the good work you guys do but this app is so bad. I’ve stopped donating short term as I should not have to keep reseting my password every time I want to book. It is such a process to reset it. Please please get it fixed.
Phrase is ridiculous.
The app is quite helpful if you can get in and stay in.
Unfortunately this isn’t the case, I’m tired of having to sign in repeatedly, this includes a new phrase / password EVERY TIME I open the app. It never remembers me and it’s ticked to do so. I have been through so many phrases now they turned to “thisisafu&@$ingjoke” or “thisappissh@$house”. I’m done with this terrible app. I’ll just call up or use the website for future.
Unfortunately this isn’t the case, I’m tired of having to sign in repeatedly, this includes a new phrase / password EVERY TIME I open the app. It never remembers me and it’s ticked to do so. I have been through so many phrases now they turned to “thisisafu&@$ingjoke” or “thisappissh@$house”. I’m done with this terrible app. I’ll just call up or use the website for future.
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Please go back to how it was
It is very frustrating right now to even log in to this app.
Who needs 16 digit password? Its outrageous.
Who needs 16 digit password? Its outrageous.
Password requirements
The need to have a 16 character phrase is egregious and completely unnecessary. The three failed passwords attempt is also ridiculous. Painful having to reset the password each time I get logged out of the app. Do better
Add to calendar
Since the new app rolled at I can’t add appointments to my calendar. I’m on an iPhone and have given it permission to see my calendar.
Still not working
Can not get this app to work. Uninstall. Reinstall. Forgot password. Nothing allows me in anymore.
Crashes
Current version now doesn’t even open on the iPhone 15 pro max. Crashes upon opening.
Could be good, if it works.
Good concept, Altman features don’t actually work so you have to use the website anyway.
