Does not let you log in
I have tried to log in multiple times using real me and it has taken me to the authentication code process.
The code would not work so I called real me and the removed my Authentication app process and I can now log into real me anywhere else. But when trying to use this app it keeps asking me for a code which still does not work and the real me help person said I no longer have the any authentication app connected.
Waste of time trying to even try this app.
The code would not work so I called real me and the removed my Authentication app process and I can now log into real me anywhere else. But when trying to use this app it keeps asking me for a code which still does not work and the real me help person said I no longer have the any authentication app connected.
Waste of time trying to even try this app.
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Most frustrating app to use
Linking the app with real me just absolutely ruins it it asks too much information and when information is given the app bugs out and crashed after trying 10 times to access my stuff has just become a joke especially having all the info needed and then it just tells my my license isn’t in the system or the google authentication app codes always come back with invalid this app should be linked to a mobile number or email as that will be far more used friendly
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So close to a fantastic app
Please let me use Apple Pay to buy RUC. It would make life so much easier than to have to fiddle around and get locked out for 30 minutes.
Save Payment Info
Would be great if it allowed LastPass etc to populate payment card details… or have secure save of card details within app to make RUC and REGO payments easier.
Logged me out
It was going good now it’s logged me out and the Realme account isn’t working, I’ve tried everything
Needs better integration
The app is supposed to streamline process and reduce the risk of a scam. The vehicle licence fee is NOT the registration. The NZTA website clearly states this. But some of the prompts on the app only refer to ‘renew rego’. Why not ‘renew vehicle licence’ which is the correct terminology? You will never educate the masses. Then the next required step is to update my address. It does not show the existing address and the link on the page takes me to a webpage which I must login to by referring to my drivers licence. Why does it not take me to the ‘my NZTA’ tab in the app which has all the details displayed with an edit function? Then, when I actually do the transaction it provides an option to enter an alternative address for posting and then I have to enter the email address for confirmation. Why not send it to the email that is recorded in the system unless I opt for an alternative email address? It seems to me that some features have not been fully integrated with each other. Also frustrating that I had to log in again after a certain period using Real Me. That’s a pain if I need access to the app quickly. It already has Face ID, PIN and MFA.
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Room for improvement
I installed the app hoping it would make the rego renewal process easier. I was disappointed when the app just sent me to the NZTA website and asked me to re-enter the details of the vehicle I had just selected in the app. Why make me repeat that?
Logging in
Total nightmare of getting logged in to this app with Realme which it keeps crashes out or showing having trouble logging in. Tried deleting the app and reinstalling still does the same thing, wondering how much tax have we paid that they still make such a failure system that couldn’t even work out a simple app.
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DATA COLLECTION SCAM
MAJOR PRIVACY ISSUES
Updated: Swing and a miss
Great that in-app payment for RUCs was added. But no Apple Pay is a real problem.
Needs work.
Two problems. The app says you can log in with your driver license. But there is no way to do this. So I tried RealMe. But the 2 factor authentication isn’t working. With all the tech expertise available to it, NZTA should be able to do better.
Realme validator doesn’t work
Hopeless. Logging on redirects to Real Me which is a blank page. No way to log in. Deleting app and downloading new one also doesn’t help.
BUG - endless loop for checking demerit points
When trying to check demerit points the app took me back to Realme link which I already signed in at initial signup. And even after re-link to Realme, I still can’t see demerit points, which is frustrating. Encountering the bug in first 5 mins of usage makes me wonder if this app has been tested.
Can’t log in
Frustrating as heck. Was using this app for keeping track of registration etc. Hadn’t looked for a while, just wanted some traffic info, wanted me to log in with Realme, but didn’t accept my realme details, insisted on sending me a code to my phone, then said my phone number was unavailable. Useless. Deleting it again now. Don’t waste your time.
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Toll account details
Great app. Can be even better if NZTA road toll account details added into the app as well? Thanks
Bug fixed
Issue below is fixed:
Open app,login with realme, get session expired message,login with realme, get session expired message endlessly. An option to login with my drivers license is mentioned but not provided.
Open app,login with realme, get session expired message,login with realme, get session expired message endlessly. An option to login with my drivers license is mentioned but not provided.
Clear, straightforward information about my license and cars
Straightforward, clear app that does what it says on the tin. Very helpful set of links and information to keep track of my license and vehicles with all their useful dates and data.
Don’t recognise invoice number
Had to go to the website to renew rego as the app would not recognise the reminder number. Assuming this is the same as the invoice number as it’s the only other number I could find on the document. No problem online though.
Toll Road
This is a fantastic app, but it would be even better if you could add a feature allowing users to pay for toll roads directly through the app. It would also be helpful if existing toll account holders could link their accounts to their profiles. Having everything in one place would make the experience much more seamless.
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App is poor
This app uses an stupid external log in which is a pain if it worked properly. It requires 2 factor authentication but thinks my mobile number is invalid so what a waste of time
