OCTO by CIMB Niaga User Reviews

Name: OCTO by CIMB Niaga
Rating: 4.8 (1400 reviews)

OCTO by CIMB Niaga

Bank CIMB Niaga Tbk

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience41.8% of reviews

Neutral6.3% of reviews

Negative experience51.9% of reviews

~ Based on 79 written reviews from the US App Store.

What users say

Summarized from real user reviews of OCTO by CIMB Niaga. Based on 1.4K reviews and a 4.8/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

💳Easy credit card payment
👍User-friendly interface
🚀Smooth and fast performance

Negative things

🐛Frequent crashes and bugs
📱Difficult to use on new devices
🕰️Slow response times
🚫Inability to access account

Is OCTO by CIMB Niaga Safe?

OCTO by CIMB Niaga appears safe based on user ratings. AppsHunter Safety Score for OCTO by CIMB Niaga is 96/100.

This assessment is based on 1,400 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience

1.4% of ratings suggest some concerns

2.5% of ratings point to a risky experience

~ Based on 1,400 App Store ratings for OCTO by CIMB Niaga.

Is OCTO by CIMB Niaga Legit?

OCTO by CIMB Niaga appears to be a legitimate app. AppsHunter Legitimacy Score for OCTO by CIMB Niaga is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

the best indonesian mobile banking app

i don’t know, it’s just the easiest, fastest, and most user friendly. keep up the good work 👍🏻

yahyaimanuddin

2 months ago

Update malah kaga bisa buka

Update barusan malah tidak bisa dibuka karena Security Risk. JANGAN UPDATE APLIKASI YA!

Habwceede

5 months ago

doesn't allow me to open an account despite providing my name

Your name is not permitted
Please try again using your full name

balupton

6 months ago

Poor app

Need to upgrade

dedy33

9 months ago

Kalau memang gak mau nerima saya sebagai nasabah, bilang aja dari awal

Udah nungguin email berhari-hari abis verifikasi, eh ternyata data verifikasinya malah gak tercatat dan diminta verifikasi ulang. Saya malah dibilang belum cek email lah, email dari banknya masuk spam lah. Saya buka email tiap hari gini kok. Eh gak sampai 5 menit dari beres call, masuk email dari octo kalau pengajuan saya tidak dapat diproses 😁

Kalu memang gak mau nerima saya sebagai nasabah, bilang aja dari awal. Saya gak perlu repot2 daftar via aplikasi kayak gini.

sotopakmamat

9 months ago

Bayar kridit card dari rek.Tabungan

Mudah penggunaan bayar kridit card di sini

Linny o

a year ago

Ribet pindah device baru dari luar negeri

Pindah device baru posisi di luar negeri, ribet banget. Harus kirim sms buat verifikasi device tapi ngga bisa kirim sms registrasinya. Masa harus balik indo dulu buat verifikasi device buat satu aplikasi doang. Call center juga kurang bantu.

Bntrz

a year ago

SBN Monitoring not working

Many good improvement on features and functionality on OCTO Mobile. Kudos 👍

Bugs or improvement opportunity:
1. SBN Monitoring in mobile not working or not linked to Octo Clicks.
2. At some screen (e.g. Bonds screen) , Syari'ah or Conventional filter not working properly, i.e. ST014T2 bond will not displayed when Syariah filter active.

The ImAd

a year ago

Response from developer

Thank your for your support! We are very glad and proud has made your transactions easier everyday.

Aplikasi busuk

Ratusan kali buat akun ga berhasil, blank mulu

Valent hermawan

a year ago

SBN Monitoring not working

Many good improvement on features and functionality on OCTO Mobile. Kudis 👍

Bugs or improvement opportunity:
1. SBN Monitoring in mobile not working or not linked to Octo Clicks.
2. At some screen (e.g. Bonds screen) , Syari'ah or Conventional filter not working properly, i.e. ST014T2 bond will not displayed when Syariah filter active.

The ImAd

a year ago

Response from developer

Thank you very much for the compliment! Keep using OCTO Mobile for easier transaction anytime, and anywhere

Very good deal

Cari makanan di TA dapat cashback

lingnz1119

2 years ago

ribet

octo mobile sy ke blok dan lagi diluar negri telfon cs saya bela”in malah ga ada solusi disuruh inget PIN. Klo saya inget akun saya ga mungkin ke blok donk. Ga ada solusi disuruh ke bank lah cabangnya aja ga ada disini bener” ga helpful email juga slow respon. Bank Mandiri ga seribet ini dan lebih fleksibel! kapok! ill close my account soon!

lpshshiskx

2 years ago

So smart

Protect the pin when scan or can do fast scan

tristan webex

2 years ago

Maintenance during peak hour

Unable to use app because this being a third world bank, they do maintenance during work hour, ON A MONDAY AFTERNOON. Just unacceptable. Other banks like BCA is way more reliable.

no cute nickname

2 years ago

Response from developer

Dear Mr/Mrs, we apologize for the inconvenience. For further investigation kindly send an email to 14041@cimbniaga.co.id to report the problem including the detail information covering name, phone number, and the screenshot of the issue. We regret for this inconvenience and thank you for using OCTO Mobile.

Sangat aman dan mudah digunakan

Tinggal scroll, geser, klik, selesai!

fian20092010

2 years ago

review

topppp

swemoa

3 years ago

Response from developer

Terima kasih atas bintang lima dan review nya. Senang sekali rasanya bahwa OCTO Mobile disukai. Terus gunakan OCTO Mobile untuk transaksi lebih praktis dan mudah di mana saja!

Tidak bisa buka deposito dari layar Add Account

Sebelumnya fungsi ini bisa dilakukan di layar Account. Sekarang hanya bisa dilakukan dari menu Apply and Invest

The ImAd

3 years ago

Complicate

Not an easy app to use compare to the previous version.

indogodofthunder

3 years ago

Response from developer

Mohon maaf atas kendala yang dialami. Untuk menindaklanjuti pengaduan dan melakukan pengecekan, kami memerlukan informasi lebih lanjut. Mohon kesediaannya untuk menghubungi layanan 24 jam Contact Center CIMB Niaga di 14041 atau melalui email 14041@cimbniaga.co.id. Terima kasih.

Cannot transfer

Since the update of IOS 16.4 OCTO mobile is having problems. Trying to transfer money, but when reach the screen to enter our password, the keypad is missing numbers.

Zaheer68

3 years ago

Response from developer

We apologize for the inconvenience. For further investigation, kindly send an email to 14041@cimbniaga.co.id covering the problem details, and detail information such as your name and phone number. We will fix the problem. Thank you.

Helpful

Aplikasi nya bisa digunakan untuk membayar apapun. 1 aplikasi bisa untuk semua. Log in pun tidak harus susah hanya dengan faceid bisa cepat tanpa login id dan pass berulang2. Dan sudah lengkap bisa membayar e-comm atau pun lain nya. Semoga semakin bagus kedepan nya dan banyak fitur lain nya untuk pembayaran apapun. CIMB HEBAT !

@tasyakinski