Happy with quality of cleaning and friendly staff
I’ve been using Offer Maids weekly for 2 months and I’m very happy with the quality of work. The cleaners know what to do and they don’t require supervision. I’m very happy with the service and recommend them. They do tend to come late ie up to 30 minutes of the booking time but this is as per the terms of the reduced rate offered.
Show more
Argent
I lost some staff from last visit
I don’t recommend it at all!
My only experience with them is very very bad. They didn’t show up on time. Their maid broke my vacuum and they couldn’t compensate me at all. They just wasted time texting, with no actual intention to do what’s right in such a case nor to seek my satisfaction as a customer.
Awful service I have been seen
The maids they send were not professional and awful.If I can give them score I want to give them 0.
I will not use this company and not recommend this company
I will not use this company and not recommend this company
Bad service
Bad customer service, not supportive
Very bad app and service
This is the worst company ever u can use for service. Their people unplugged my fridge causing the spoil of 15kg of meat i had and a very bad odour over my house
Their customer service agents are so bad they do not pick up when u call and they are very bad respondent they even hang the phone in your face
Their customer service agents are so bad they do not pick up when u call and they are very bad respondent they even hang the phone in your face
Show more
Very unprofessional
I just had order with this company for today and I promise this is the last time I will use their service. My order is 4pm-6pm, and I don’t see anyone come here until 5:40pm and there is no any call even from this company. This happens to me many times already, so I really can not stand. I’m fine for the mistakes, but not again and again, so I have to say that they have very poor service.
Show more
Worst cleaning company
I use to use their services few years back and it was ok, lately their organization is horrible, 1 mistake can happens but it been 3 times already that I make a booking for certain date and time and they just decided to change the timing and the date, after they call you to inform that has been cancelled without consulting first. And if you cancelled they want to charge you, saying is all they have so you have to adjust your plans. First time agree to change to a different day with same rate, but on the day they ask me to pay the extra difference because it was weekend, after a long discussion I request a cancellation and refund of my money which I never got. And today it happens again, plus the lady on the line does not know anything about customer service and dealing with complains, not helpful at all... never again will book with this company.
Show more
Very disappointed
I have used the service of offer maids so many times at the beginning the service was good but with time the maids are either late or shows up one hour after the time, they always call you the day of your booking to tell you that the timing that you have booked I t he app and was confirmed is no longer available, very poor communication. Today i have ordered two ladies at 12pm for two hours, someone form the company called me at 11:30 after I have paid of course and got the confirmation to say that they don’t have cleaning ladies available and that he can only send 1, I tried to be understanding and said ok no worries just send one for two hours even if this was very inconvenient. She showed up at 1pm one hour late and the big surprise the lady have never worked in cleaning before, she did not know how to make the bed nor changing the sheets, she did not know how to use the vacuum cleaner, she started mapping immediately, I had to show her and explained that this was the last part, she said she was sort and that this the first time she cleans which is fine if she got some training but unfortunately she did not. I needed up cleaning hand in had with her to explain everything, the worst part is that when I contacted the company to complain the manager is telling that the lady is a professional like I was inventing the story.
Will never use their services again.
Will never use their services again.
Show more
Unprofessional
I made a reservation with this app, but the maid didn’t show up. I gave it 30 min and then called the support.
The support were unprofessional and asked for my number (which I was using to call) 3 times. And then asked me if I’m sure I made the registration ( which was on his screen) then they informed me it was rescheduled... no one called, texted nor sent an email to inform me with this reschedule.
I’m giving this review not about the rescheduling, but about their unprofessional customer service and operations.
The support were unprofessional and asked for my number (which I was using to call) 3 times. And then asked me if I’m sure I made the registration ( which was on his screen) then they informed me it was rescheduled... no one called, texted nor sent an email to inform me with this reschedule.
I’m giving this review not about the rescheduling, but about their unprofessional customer service and operations.
Show more
Very good service
Good service
Good amd Reasonable Service
I tried offer maids once and their staff is really professional and they know their job well. They were on time and knew exactly which areas of the house needs more attention and service.
I highly recommend this company and dont mind using them regularly.
I highly recommend this company and dont mind using them regularly.
On time always
I have requested the helpers for my apartment on more than 5 occasions and I have never faced any issues.
They make sure to clean each and every corner of your house. I hardly had to give any instructions.
I had even arranged cleaners for one of my clients Villa and they were impressed as well.
Definitely recommended.
They make sure to clean each and every corner of your house. I hardly had to give any instructions.
I had even arranged cleaners for one of my clients Villa and they were impressed as well.
Definitely recommended.
Show more
Unprofessional
Unprofessional team, bad treatment and they don’t know how to stick to the timing
Even if you confirm on the app that doesn’t mean they will come on time or do the service
I had a paid booking that was done 3 days back and I spoke to an agent to confirm and 30 min before the service they call to say they will not be able to send the cleaners and started suggesting a different timing when I got upset and said I will not use this service again the agent simply didn’t care and said ok sorry
Even if you confirm on the app that doesn’t mean they will come on time or do the service
I had a paid booking that was done 3 days back and I spoke to an agent to confirm and 30 min before the service they call to say they will not be able to send the cleaners and started suggesting a different timing when I got upset and said I will not use this service again the agent simply didn’t care and said ok sorry
Show more
One of the worst companies ever
Truly they are one of the worst. Paying in advance was wrong choice, they damaged one my doors and when I called the manager; unprofessionally answered that her cleaner said it’s not her. Even I asked her to come and check, replied that doesn’t have time.
If I wanted to play around, I would tell her that cleaners stole money (for example) not broke the below part of the door!
On top of that, cleaners didn’t come on time and the security said that they left before 20 min. I came back home after one hour and the floor was still wet!?
If I wanted to play around, I would tell her that cleaners stole money (for example) not broke the below part of the door!
On top of that, cleaners didn’t come on time and the security said that they left before 20 min. I came back home after one hour and the floor was still wet!?
Show more
Professional service
I was using service from other cleaning companies and everyone giving offers first time only. But Offermaids giving very good offers everyday and very professional cleaners. Recommended
Very bad service
I booked online but they send maid as per there availability. Unprofessional service.
Lazy workers filthy service
I don’t recommend, i tried them 4 times because they are cheap. However tried other Company and felt the difference. Will never use them again
Bad service if paid online before the service
I ordered a cleaner around 4 times, paying online is the worst option because they finish 20 or 30 minutes earlier and the work is not perfect
Late service
Maid was 45 minutes late and the help line was not bothered when i informed her that they are late. Definitely won't use again
