Official WV Lottery App User Reviews
Customer Experience
~ Based on 121 written reviews from the US App Store.
What users say
Summarized from real user reviews of Official WV Lottery App. Based on 111 reviews and a 1.9/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Entertainment app.
Positive things
- ✅Convenient online lottery ticket purchasing
- ✅Auto-play feature availability
- ✅Ticket scanning functionality (when working)
- ✅Responsive customer support (occasional positive experiences)
- ✅Modern digital lottery experience
Negative things
- 🐛Constant forced logouts and session timeouts
- 🐛Persistent login and authentication failures
- 🐛Broken ticket scanning functionality
- 🐛Black screen errors on instant games
- 🐛Poor app stability and frequent crashes
- 🔒Excessive personal information requirements (SSN, address, phone)
- 💰Unfair game odds and rigged payouts
- 💰$5 minimum purchase requirement
- ⚠️Unresponsive customer support
- ⚠️Lack of responsible gambling controls
- ⚠️Confusing and unintuitive user interface
- ⚠️Difficult navigation to core features
- 📵Geo-location verification issues
- 📵Two-factor authentication problems
Is Official WV Lottery App Safe?
Official WV Lottery App does not appear safe based on available data. AppsHunter Safety Score for Official WV Lottery App is 43/100.
This assessment is based on 111 user ratings, with an App Store average of 1.9/5.
Safety Analysis
~ Based on 93 App Store ratings for Official WV Lottery App.
Is Official WV Lottery App Legit?
Official WV Lottery App appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Official WV Lottery App is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
It’s easier to get a home mortgage than to check a lotto number on this thing. You’ll basically need to provide seven forms of identification and a DNA sample to check a lotto number.
They advertise bonuses they don’t give. Customer service is a joke. Don’t waste your money and time.
Why do I need to setup an account just to scan a barcode and check a ticket. This is stupid. Other states don’t make you jump through needless hoops.
App keeps crashing and logging out
This app does not work. It sticks and will not unfreeze! Can't check anything on it. So aggravating!
Literally can’t login. Created an account, couldn’t verify personal information, got kicked out. Tried to login again and get sent a verification code. Get sn error saying code is expired. What a pile of garbage.
Requires full login every launch. Extremely buggy. Can’t see actual ticket numbers easily after purchase, if at all. Terrible user interface. $5 minimum which means $6 in Powerball tickets for a single draw.
I know gambling apps need to make money but this app takes that to a whole new level. No bonuses and by chance u get one you may win 50 cents lol. Almost zero hits and when u do win its no more than what your betting. Joke of an app. Download bet rivers instead
When are you going to take complaints seriously? Responsible gaming lacks, you can only set for 30 days anyway. And do you actually believe that a handful of people could actually have a string of bad luck for a whole month no I find that unbelievable how about you? A lot of us have already came to you so what are you gonna do about it? They say fair gameplay we say something else when you contact customer support they argue and tell you, your security answers are wrong. When you have your security answer. Screenshot it beside you. They make it impossible to get a hold of someone do your job and investigate these people. They’re just scamming people in the in a platform is not fair play maybe fair play if you put in hundreds of dollars I would bet so. I’m posting here so others who have also had this experience can also see this because I’ve filed complaints on your website on the complaint form and filed with the appropriate people and nothing was done.!
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If an individual so chooses to buy a single Powerball ticket this app is useless
This is the worst app ever! They ask all of your personal info for NOTHING! It never works. At one time, you could at least scan tickets, now it’s worthless. I would rate it no stars if possible.
It says you can’t stay signed in after 15 mins of no activity but as I’m actively using the app, trying to earn rewards by watching a video it signs me out within 20 seconds of me trying to watch the video
Very un-user friendly
Here you go, 5 stars . I asked for a fix and the next day you had it fixed. Good Job and Thank You
After the last update the ticket scanner quit working. How about a fix. I use that frequently.
The most recent update “bug fix” needs to be undone or something because it didn’t fix bugs it gave it a bug . You can’t check tickets as it reads “Error, try again later”. Please look into this and fix it as I use this app everyday. I will change to 5 stars
This is literally the worst app I’ve ever used, no exaggeration. It doesn’t work to scan tickets probably 3/4 of the time, it asks for two factor authentication but then logs you out of the screen if you minimize the window to get the code from your email so the code doesn’t work, you have to log in every single time you use it, and it is not an intuitive layout so everything is hard to find, and advertised promotions don’t actually upload to your account or they disappear when you hit the link and you can’t find them again. And it seems like most of these issues were previously reported years ago in reviews, so they obviously aren’t responsive to complaints. If I could give it 0 stars, I would.
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It stopped letting me play the instant games. I have money on it and it won’t let me withdraw it.
Can you login? Lucky you. Need to create an account? Out of luck. Don’t want to create an account? Good for you, everything is unavailable to guests. Want to scan your ticket? Nah. Check it manually. This is a useless app.
I have never been able to log into this app. I keep getting a prompt to enter a confirmation code that never comes to my email. I was told to check my spam folder. Still nothing. I tried the website. Nothing!!!! It’s a useless app and service.
