Need to clean up online booking process
Tried to book on the app but it was not smooth. Entering details was not easy and I could not get my membership detail
Genial
Me encanta. La usé cuando fui a España el verano pasado y la voy a volver a usar esta vez. Recomendado 100%
STAFF TRAINED TO SELL SELL SELL EXTRAS.
We’ve used this company for years, but will never again.
They are now a rip-off company.
They make you wait up to an hour to get your pre ordered car at the desk. They push push push their fully comp insurance and scare you by suggesting if you damage the car you’ll lose about £1200 off your credit card. You keep saying ‘no’ - they keep hard selling. We watched half a dozen ppl cave in and spend 450 € on their fully comp insurance, just to get away and get their car.
We had paid 6 months in advance at time of booking. They said they had no record and we’d have to pay…again! But we had photo copy proof saying we’d paid.
We’d taken out an offer for free 2nd driver insured. They flatly refused! Over and over, then we found the deal on our photocopy and proved it yet again!
They told us our 12 month car rental insurance we’d taken out in the uk was not accepted and we’d have to pay their insurance … we refused.
Queues were getting longer, stress and pressure had the potential to cause a stroke to my hubby who has very high blood pressure. She spoke to her boss next to her who told her to accept it.
She had one last attempt and screwed us for over £40 with a warning that we had no roadside assistance if we broke down or flat tyre. I caved in and paid it!
I told her she’d scared us, she smiled and apologised smugly!
They target older ppl without doubt. We could not have been more prepared for this battle and were adamant we were not going to pay them a euro more…
Such a bad experience. Always long queues always the pushiest rental company .
Then no help finding the car. Man in office busy on phone, couldn’t be arsed to help.
If you pay their top fully comp insurance you get served from the left side ‘fast track’- but at €450 they can stick it!
Never ever will we use them again!
They are now a rip-off company.
They make you wait up to an hour to get your pre ordered car at the desk. They push push push their fully comp insurance and scare you by suggesting if you damage the car you’ll lose about £1200 off your credit card. You keep saying ‘no’ - they keep hard selling. We watched half a dozen ppl cave in and spend 450 € on their fully comp insurance, just to get away and get their car.
We had paid 6 months in advance at time of booking. They said they had no record and we’d have to pay…again! But we had photo copy proof saying we’d paid.
We’d taken out an offer for free 2nd driver insured. They flatly refused! Over and over, then we found the deal on our photocopy and proved it yet again!
They told us our 12 month car rental insurance we’d taken out in the uk was not accepted and we’d have to pay their insurance … we refused.
Queues were getting longer, stress and pressure had the potential to cause a stroke to my hubby who has very high blood pressure. She spoke to her boss next to her who told her to accept it.
She had one last attempt and screwed us for over £40 with a warning that we had no roadside assistance if we broke down or flat tyre. I caved in and paid it!
I told her she’d scared us, she smiled and apologised smugly!
They target older ppl without doubt. We could not have been more prepared for this battle and were adamant we were not going to pay them a euro more…
Such a bad experience. Always long queues always the pushiest rental company .
Then no help finding the car. Man in office busy on phone, couldn’t be arsed to help.
If you pay their top fully comp insurance you get served from the left side ‘fast track’- but at €450 they can stick it!
Never ever will we use them again!
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Always issues
Never helpful and need your wits about you. A shame
Precio competitivos
Best in the class
