![[Old] – DISH Anywhere](https://cdn3.appshunter.io/i/Purple124/ab184bb80aa4a40d32cb626527eaddea/AppIcon-0-0-1x_U007emarketing-0-0-0-7-0-0-sRGB-0-0-0-GLES2_U002c0-512MB-85-220-0-0.png/640x0w.webp "[Old] – DISH Anywhere")
Now closed captioning on by default
Is it possible for your developers to make an update without screwing something up. Now, closed captioning us turned on by default if I stream live. I turn I off and the next day it is back on. Why would this be. Annoying.
Still waiting for a reason why Transfers were moved to a separate tab so it takes me about 4 steps instead of one to get to the feature I use the most. Do you actually have real customers test functionality before release. One of the worst customer facing UI I have encountered.
Well, this app just got even worse. Now, with IOS 14 the app will pair to my Hopper but goes no further. Screen says logging in but stays on screen with Dish logo. Same with my iPhone and the Dish Anywhere app. Come on developer. This cannot be that hard. I have shows I want to watch offline and this app is now completed unusable. Seriously thinking of switching providers.
Just updated to new version and all shows I had transferred to my iPad are gone. Great job Dish. Again, do you people not test anything before putting in production. How is every update a downgrade.
Received a developer response which was nothing more than a canned response with a series of steps and questions. It was obvious no one actually read my review. All the transfers I had are gone. Nothing I can do to get them back. Also, still would love to know why transfers was moved off the main menu.
Still waiting for a reason why Transfers were moved to a separate tab so it takes me about 4 steps instead of one to get to the feature I use the most. Do you actually have real customers test functionality before release. One of the worst customer facing UI I have encountered.
Well, this app just got even worse. Now, with IOS 14 the app will pair to my Hopper but goes no further. Screen says logging in but stays on screen with Dish logo. Same with my iPhone and the Dish Anywhere app. Come on developer. This cannot be that hard. I have shows I want to watch offline and this app is now completed unusable. Seriously thinking of switching providers.
Just updated to new version and all shows I had transferred to my iPad are gone. Great job Dish. Again, do you people not test anything before putting in production. How is every update a downgrade.
Received a developer response which was nothing more than a canned response with a series of steps and questions. It was obvious no one actually read my review. All the transfers I had are gone. Nothing I can do to get them back. Also, still would love to know why transfers was moved off the main menu.
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Response from developer
Thank you for taking the time to let us know you are experiencing this issue. This is certainly not the experience we want you to have with our DISH Anywhere App. A lot of times resetting the app and your device helps with this issue. If you've tried these steps and are still experiencing issues, please send the following details to danyprod@dish.com: 1. Device type/model 2. iOS version (Screenshot from phone Settings) 3. DISH Anywhere App version 4. Is the device connected via Wi-Fi or cellular data? 5. Specific error message or behavior (Provide screenshot of error message, if available) 6. What were you doing when you saw the message or behavior? 7. Are you seeing a similar issue on your receiver?
Update not working
Was told I needed to have 800kbps and 4 mbps and tried right in front of hopper in my home and it still didn’t work correctly. So speed doesn’t seem to be the main problem. It is a poorly redesigned app. Worked great last year and beginning of the year. Should have kept it the way it was
This used to work great. Now it stops streaming constantly and it isn’t very clear. Tried calling and we uninstalled and reinstalled and it still didn’t do anything to fix connection to hopper while traveling. Very disappointing since I travel a lot. Couldn’t get items deleted from prime either while traveling. Whatever update has been it doesn’t seem to be working correctly for me.n
This used to work great. Now it stops streaming constantly and it isn’t very clear. Tried calling and we uninstalled and reinstalled and it still didn’t do anything to fix connection to hopper while traveling. Very disappointing since I travel a lot. Couldn’t get items deleted from prime either while traveling. Whatever update has been it doesn’t seem to be working correctly for me.n
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Old app was great
When you read the reviews sort by “most recent.” You will see almost 100% one stars. The most common problem is slow buffering. Please just give us the old app back as an option .
I loved the old app. It worked like a dream. Unfortunately, I had automatic update turned on in my most used iPad. What a mistake.
I see with the latest update the skip forward, pause , and skip back buttons have been returned to their rightful place. Now, if you could just put the remote icon back for those of us who watch live tv. Here is what I found after having to research.
Select All Channels.
Select Live Stream.
Select the program you want to watch.
Select the play icon.
Four step now instead of one. I have thought for months that I could no longer live stream. Fortunately, I had auto update off on an older iPad thus I moved that one Into my kitchen. Now will turn off auto update on this iPad until I read reviews. Just make this easier FS1 dish lovers and restore the older app !
Update. I spoke too soon.i had one device that had update turned off and had one device that worked great. I hit the update all button and now see in real time how awful this new app is. My programs stop and start or freeze. The old app did not do this.
I loved the old app. It worked like a dream. Unfortunately, I had automatic update turned on in my most used iPad. What a mistake.
I see with the latest update the skip forward, pause , and skip back buttons have been returned to their rightful place. Now, if you could just put the remote icon back for those of us who watch live tv. Here is what I found after having to research.
Select All Channels.
Select Live Stream.
Select the program you want to watch.
Select the play icon.
Four step now instead of one. I have thought for months that I could no longer live stream. Fortunately, I had auto update off on an older iPad thus I moved that one Into my kitchen. Now will turn off auto update on this iPad until I read reviews. Just make this easier FS1 dish lovers and restore the older app !
Update. I spoke too soon.i had one device that had update turned off and had one device that worked great. I hit the update all button and now see in real time how awful this new app is. My programs stop and start or freeze. The old app did not do this.
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Response from developer
Hello, Sailvic. We are aware of this issue and are currently working on a solution. We are collecting feedback from our members so that we can resolve it as soon as possible. Can you send us an email at danyprod@dish.com including the issue you are experiencing, your device type, device operation version, and DISH Anywhere version please?
Bad update!
Since last update, the guide no longer shows all my subscribed channels and also no longer shows the channel number! Guide on app now useless! Please fix.
Update: i finally just tried signing out of app and back in and this worked so I now can see all my subscribed channels and their numbers. I then got an email from developer telling me to reset receiver, but I did not have to do that. Please make sure to test app updates better in the future so end users do not have problems. This app remains one I do not rely on to always work correctly.
Update: i finally just tried signing out of app and back in and this worked so I now can see all my subscribed channels and their numbers. I then got an email from developer telling me to reset receiver, but I did not have to do that. Please make sure to test app updates better in the future so end users do not have problems. This app remains one I do not rely on to always work correctly.
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No Control
Are you ever going to bring back the functionality of controlling Joeys and Hoppers from the app? Even the outdated graphics being used on the App Store lead consumers to believe this is possible. Many of your customers have asked repeatedly for either access to the old app, or inclusion if this feature. I’ve been monitoring the updates and diligently installing them with hopes of the feature being restored. I disabled the auto update feature after being so disappointed with the new app version. I note that since you released the new app your reviews have literally been nothing except 1, with many indicating they’re considering a change of service or that they would have rated this a zero if they could have. Are you planning on restoring this feature? As it is now, the best use of this app is only as a guide to see what’s on, and even that requires effort.
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Response from developer
Hello! We are always looking for ways to improve our service. We truly appreciate your feedback and we are happy to get this forwarded to our Tech Op's team for review and consideration. Additionally, the previous version is no longer available.
Horrible Update
The latest update (Sept 2020) is just total trash. I’ve never had the app buffer so much, even with my slightly slower than average internet. Now it not only buffers horribly, when it does stream, it skips ahead. When I attempt to skip back to see what I have missed, it instead jumps ahead to LIVE regardless of which control buttons I use to go back 10 seconds.
The version before this one wasn’t as “pretty” or streamlined as the look of the new one, but the functionality is just garbage. It’s useless. Thanks for nothing, Dish. Don’t you think your customers pay enough for your services that you could actually offer useable services?
The version before this one wasn’t as “pretty” or streamlined as the look of the new one, but the functionality is just garbage. It’s useless. Thanks for nothing, Dish. Don’t you think your customers pay enough for your services that you could actually offer useable services?
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Poor app tech support
No CC now for several months. Every time I complain I’m told they are working on it. Someone needs to be held cannibal for fixing this app. I would give it lower than one star if possible. With no Closed Caption this app is useless to me since I am deaf. It is also useless to the deaf community. Please fix it.
Update, just hear from support, they said they are working on it. I guess 4 months is not enough time to get this problem fixed. Sounds like lip service or generic answer “ we are aware of the problem and are working on it “ amazing how many times I have heard the same response.
Just hear back again from developer telling me the same, they are aware of the problem and are working on it. And again ask me for what platform I am running and what software. I’m done sending them the information as they don’t seem to give a dam about the problem of no closed caption. It’s been 6 months now. Been since March, maybe by next year they might get it fix, or they just don’t give a dam about the deaf community. Wish I could give this a lower score maybe a minus 5 stars.
Update, just hear from support, they said they are working on it. I guess 4 months is not enough time to get this problem fixed. Sounds like lip service or generic answer “ we are aware of the problem and are working on it “ amazing how many times I have heard the same response.
Just hear back again from developer telling me the same, they are aware of the problem and are working on it. And again ask me for what platform I am running and what software. I’m done sending them the information as they don’t seem to give a dam about the problem of no closed caption. It’s been 6 months now. Been since March, maybe by next year they might get it fix, or they just don’t give a dam about the deaf community. Wish I could give this a lower score maybe a minus 5 stars.
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Response from developer
Thank you for taking the time to let us know you are experiencing this issue, Rrs110. We are aware of the issue with some customers missing the closed captioning feature on the app and are currently working on a solution. Thank you for your patience with us. **UPDATED RESPONSE** Hello, Rrs110. We appreciate you for bringing this our attention. We here at DISH are Tuned In To You! We will be sure to forward this to our Tech Ops team. We are collecting feedback from our members so that we can resolve things as soon as possible. Can you send us an email at danyprod@dish.com including your device type, device operation version, and DISH Anywhere version please?
New app awful
The new app is 3 months old I was hoping you would improve it! The pause button supposedly in the middle of the screen (no button shows you have to guess) only works have the time. The fast forward button in upper left hand corner is made for children’s fingers, half the time you are trying to fast forward and you hit go backwards by accident.
When watching shows it just quits playing goes to black screen you can’t get it to react so I close out of window, then 10 minutes later you will hear it playing in the background with nothing on the screen so now you have lost your place in the show. Ugh! Nothing on my end has changed with WiFi or my iPad it is this new app.
More than half the time when I try to record something in the future it gives me one of several different error messages (yes tried multiple times) so then I miss shows because I don’t remember when I go to room with Dish box to tape.
I have been dish customer 13 plus years this is worst app yet. Please work faster to fix stuff!
When watching shows it just quits playing goes to black screen you can’t get it to react so I close out of window, then 10 minutes later you will hear it playing in the background with nothing on the screen so now you have lost your place in the show. Ugh! Nothing on my end has changed with WiFi or my iPad it is this new app.
More than half the time when I try to record something in the future it gives me one of several different error messages (yes tried multiple times) so then I miss shows because I don’t remember when I go to room with Dish box to tape.
I have been dish customer 13 plus years this is worst app yet. Please work faster to fix stuff!
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Hate the update
I have been a Dish customer for approximately 15 years and have zero complaints with the service. There have been a few channel outages that have been frustrating but I completely understand that at times it is needed to maintain cost. The Dish Anywhere App use to work perfectly until the App was redesigned. Now programming is delayed from when it’s recorded until it’s available on the App. The functionality and ease of use of the App has a less user friendly design and I truly wish I would have not updated the application. As I travel for business I use the App frequently and have considered changing service providers to another service provider with more user friendly and functional app. I really hope Dish considers fixing these complications soon.
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Response from developer
Hello, BigAl2196. We appreciate you sharing your feedback and we will pass this feedback along to our teams for review and consideration. We are aware of the issue with the recordings showing on the app delayed. Force closing the app and reopening may help bring in the recordings sooner. If this does not work, please send us an email at danyprod@dish.com including a brief description of the issue, your device type, device operation version, DISH Anywhere version, and is the decive connected via Wi-Fi or cellular data, please?
My patience is over, time for executive escalation
The week’s release introduced a new ‘HTTP error” on my iPad (but not my iPhone) which required me to delete the app and reinstall. Does Dish even have a quality control team reviewing these releases before they go live? While I appreciate that Dish has someone responding to each review, I am sick of reading “We are aware of the issue and collecting feedback.” How many times has that stock answer been copied and pasted into a review response over the past several months? This morning I sent an email to three executives at Dish Network, the person responsible for Customer Retention & Executive Escalations, the VP of Customer Care and and VP of Retention. The next time I send an email it will be to the CEO. This situation needs executive intervention. My patience is over.
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This version is horrible
I use this app all the time. I have poor vision and being able to use the guide on my iPad vs. trying to see the tv across the room is a huge plus. But after the last update, about two months ago I find the app almost unusable. I have a hoper and 4 joEys, I used to be able to use the app to control all of them any time but one day I woke up and the only thing it sees is the Hopper. I also can no longer choos e a program in the guide and select watch on TV, I can only watch it on my tablet. I communicated to Dish these and other issues bug have heard a peep. I am so incredible disappointed with this app that I use every single day that it just is horrible now.
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The developers responded! 😊
Ok.... I’ve been with DISH for 10+ years. I have given 5-star ratings for most versions of the app, including up to the Fall of 2019. Then the developers re-designed the app and it performed absolutely horribly (no sugar-coating it- it was BAD!). This occurred for a few versions after that. They even took away the fast-forward “skip” button.
Ok, this last version fixed most of the issues. There still is the design issue with the location of control buttons and bugginess at times with the operation of the app, but due to their efforts (including the restoration of the “skip” forward button), I’ve revised my 1-star rating to a 4-star. I consider a 5-star near-perfection. If they relocate the control buttons, make them larger, and get input from users in advance (or use the program a while themselves before releasing it), they'll get my 5-star rating.
Ok, this last version fixed most of the issues. There still is the design issue with the location of control buttons and bugginess at times with the operation of the app, but due to their efforts (including the restoration of the “skip” forward button), I’ve revised my 1-star rating to a 4-star. I consider a 5-star near-perfection. If they relocate the control buttons, make them larger, and get input from users in advance (or use the program a while themselves before releasing it), they'll get my 5-star rating.
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Response from developer
Thank you for your feedback. We are always looking for ways on how to improve. We will share this with our team for review and consideration. If you experience any further issues, please chat in at www.mydish.com/support/contact or by visiting us on Facebook via Facebook Messenger at https://www.facebook.com/DISH/# and Twitter @DISH_answers. **JUNE 16th UPDATE** We are collecting feedback from our members so that we can resolve it as soon as possible. Can you send us an email at danyprod@dish.com including the issue you are experiencing, your device type, device operation version, and DISH Anywhere version please?
Could be better
I absolutely used to love this app but ever since the new update it has been wonky. When I go to fast forward or rewind it takes forever to load. When I want to watch a recording almost every time it says another view is watching on this receiver would you like to take over, it used to ask if I wanted to watch on the tv or my device but it doesn’t anymore. And if I am watching a show it doesn’t show that I am watching on the app. Overall it has a lot of glitches that I hope will be solved in the next update but I still watch this app everyday and can handle the glitches.
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Rating upgrade
When this new design was released a couple of weeks ago, I gave it one star because it just didn’t seem like it was very user friendly. I am now upgrading to 3 stars.
I have found that it is stable, but sometimes videos that have been transferred don’t want to play. I will need to fully close the app and sometimes turn WiFi off/on or play something live and then switch to transferred videos.
So, I have gone from 1 star to 3 stars. Hopefully the bugs that remain will be taken care of in future updates.
I have found that it is stable, but sometimes videos that have been transferred don’t want to play. I will need to fully close the app and sometimes turn WiFi off/on or play something live and then switch to transferred videos.
So, I have gone from 1 star to 3 stars. Hopefully the bugs that remain will be taken care of in future updates.
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Lousy since the update
I use this every night and a recent update changed a lot of the features. It seems like they changed things just to be different. It certainly did NOT make it better. The skip buttons are much harder to use. They’re too close together and they have a delay now for some reason. You can’t scroll through a show anymore. And you have to minimize the screen to go back to the list to sort through by season to find the next episode. It also doesn’t begin at the beginning if a show is recording at the time. It plays live and will not rewind. It’s way less efficient than it used to be. Very disappointed. I’ve actually been using a different streaming app more lately just because of the annoying changes in this regrettable update.
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Response from developer
Hello Opslately. Thank you for your feedback. We are always looking for ways on how to improve. We will share this with our team for review and consideration.
Terrible!!!
I’ve never written a review for an app before but there’s a first time for everything and this is it! I use the Dish app on a daily basis to watch television. This new update is absolutely terrible, almost to the point of being unusable! All of the recent comments about features being removed or being placed in locations that make them extremely hard to manipulate or unusable or having to reconnect multiple times throughout a show are absolutely true! I won’t repeat all those issues here as Dish already knows what the problems are. I’m not sure how it works in the world of App versions, but would Dish at least roll back to the previous version while they fix this hot mess!
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What happened to dish anywhere?
I have used dish anywhere for years so that I could watch exactly what is on my tv whenever I wanted. I loved it. I tried to log in last night. The site has COMPLETELY changed. And absolutely, not for the better. The home page looks like a streaming service with extremely limited options. The guide only shows about 20% of the channels I subscribe to. None of my recordings are available. No local channels are available and when I tried to watch one of the recommended shows, I had to watch almost 5 minutes of ads before I could even exit from the program. Such a disappointment. I called customer service and the very nice woman said she never heard of any problems with the new download. We are looking into direct tv. Maybe we’ll be eligible for those new customer perks that dish never offers us because we have been loyal customers for 20 years
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Response from developer
Hi, Maryj99. We definitely appreciate your feedback on how we can improve our service. Make sure the guide is set to "All Channels". Are you missing the DVR Icon? If so, click on "More", and you should see the option for DVR.
What a degrade to the application now during the Covid period
When every streaming media is trying to be helpful to the people in quarantine, Dish adds agony to its customers. They just messed up this application and removed very critical features which they used as an attraction to gain customers. Dish removed these features in a dictatorial manner with arrogance. No more remote UI. No more transfers of the recordings and many more. On line customer support is itself is perplexed to answer customer grievances. Come on Dish CEO, are you punishing your customers due to their loyalty during these COVID days. You should be ashamed for leading an insensitive product team. Please rollback the old version and let us live in peace
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Horrible update
This update is awful. Can’t say enough negative things about it. It is slow to respond, skip forward/backward buttons are in a terrible location and too close together making them hard to use successfully, not easy to navigate from show to guide/dar menu without exiting app altogether. I like to use this app on my iPad while on the treadmill and having to take at lot of precaution when pressing forward and back skips or wait for the app to respond and no way to pause while viewing a recorded show or figure out how to navigate between menu screens is incredibly frustrating! Dish, you should have left well enough alone! Please fix this app!!
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Previous Version
I’m not sure what happened to the previous version of this app but it should be brought back. A couple of weeks ago the app that I loved automatically changed to this new updated version. It is not as fast and the controls are inconvenient to use. Previously controls to back up or go forward in the program were on the actual show screen. Now they are above the screen and it’s just not good. Nothing about my home set up or equipment changed so I’m still not sure why the dish anywhere app changed. Most app updates are positive but I really don’t like this new one. Please go back to the old app.
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