It could not verify my phone number
I could not register. I went to another recycling center instead.
Bug NOT fixed
Require to have my phone number verified before I can cash out, but always run into the same error when attempted to send the verification code. No human customer service. Digital assistant is stupid and totally useless. Basically got my money and refuse to pay me. Complete junk! Don’t use.
Second time it’s not working
This app + the machine is terrible! This is the second time it fails back to back.
One time it was full. This time around it keeps asking me to login the app (I am logged in.)
Asked to add it to my Apple wallet (done.) It asks me to hold near the reader. Been trying this for 10 mins to no avail. Seriously? It’s a waste of my time. (This is the machine next to the Safeway in Walnut Creek on Ygnacio Valley Rd.)
One time it was full. This time around it keeps asking me to login the app (I am logged in.)
Asked to add it to my Apple wallet (done.) It asks me to hold near the reader. Been trying this for 10 mins to no avail. Seriously? It’s a waste of my time. (This is the machine next to the Safeway in Walnut Creek on Ygnacio Valley Rd.)
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Good Idea-Bad UX
Update June 2026
Decides to give it another try. They did not disappoint. Still horrific customer experience. I just gave up on them and threw my bottle in a nearby trash can.
Tried this today and was surprised at how such a great idea could be turned bad with an ill planned customer experience. The app doesn’t seem to actually know about all the machines. When you search it gives you a list. The first one on the list for me was several hundred miles away. I switched to map view and it showed the whole state. When you arrive at the machine, there is now instructions for use. Like why now make the Home Screen say open the card in your phones wallet and tap? And the machine was “closed”. Yes. A vending machine June has hours of operation! Shame. Such a great idea.
Decides to give it another try. They did not disappoint. Still horrific customer experience. I just gave up on them and threw my bottle in a nearby trash can.
Tried this today and was surprised at how such a great idea could be turned bad with an ill planned customer experience. The app doesn’t seem to actually know about all the machines. When you search it gives you a list. The first one on the list for me was several hundred miles away. I switched to map view and it showed the whole state. When you arrive at the machine, there is now instructions for use. Like why now make the Home Screen say open the card in your phones wallet and tap? And the machine was “closed”. Yes. A vending machine June has hours of operation! Shame. Such a great idea.
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Scam cash out verification does not work
Scam cash out verification does not work
