Add our own music?
Response from developer
Hello Michelle_712, we are very sorry for the poor experience. Tracks from Apple Music are protected by Apple's DRM, which means no third-party editing app is allowed to read them, so those songs cannot be imported into OnBeat. What can be brought in are DRM-free audio files you own, through the import option in the editor's music picker. If the app is not what you expected, Apple handles refunds for recent purchases at reportaproblem.apple.com. We will keep working on new features and a better experience, and any other feedback or ideas are always welcome through the feedback form in the app's side menu or at onbeat@cardinalblue.com!
Buggy since last update 4.18
Response from developer
Hello LyncherSC, thank you so much for your feedback, and we are very sorry for the poor experience. The issues you describe have been fixed in version 4.19.0. Please do update and give it another try. If it now works the way you hoped, we would love it if you came back and updated your rating — it helps more people discover OnBeat! And if anything else comes up, you can always reach us through the feedback form in the app's side menu or at onbeat@cardinalblue.com, and we will keep working on new features and a better experience!
Takes so long!
Response from developer
Hello KathSpill, we are very sorry for the trouble this caused. Would you mind sending a screen recording or a screenshot to onbeat@cardinalblue.com, so our dev team can look further into the issue? Thank you so much for your feedback!
Keeps crashing
흠..
잘되지 않아.. 불편함이 있어요..
개선 부탁드립니다..🙂↕️
Response from developer
피드백 감사합니다. 앱 이용에 불편을 드려 죄송합니다! 정확한 문제 파악을 위해 onbeat@cardinalblue.com으로 상세 내용을 보내주시면, 신속하게 확인하고 해결해 드리겠습니다. 고객님의 응원과 기다림에 감사드립니다!
