WORST CUSTOMER SERVICE
I attend group meetings with Homewood Health and when trying to login to the account or ask for technical support no one is ever there!!!
Useless
I have two kids who use this app. My son’s information just disappeared out of the app one day (name, appointments, ability to do Telehealth), and now the login credentials I know are correct aren’t working. When I clicked “I can’t log in,” I got an email with a link to follow to reset my password. The link took me right back to the login page. This app is literally useless to me.
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A lot of bugs
Cannot even update the app and I’ve restarted phone and tried everything.
Payment doesn’t work
App won’t update payment method.
No video
For my last two appointments, I have been unable to see myself or anyone else. I am not able to view the hosts screen share either. Frustrated. No support available either.
broken on ios for MONTHS
No support, no fixes, don’t know how this is legal
Payment Information cannot be removed
Once you enter your credit card information, there is NO OPTION TO REMOVE IT!!!
Do not use this app. Do NOT enter any credit card info as it cannot be removed.
My credit card was charged without my permission.
This app does not guarantee any security. Buyer beware!
Do not use this app. Do NOT enter any credit card info as it cannot be removed.
My credit card was charged without my permission.
This app does not guarantee any security. Buyer beware!
iOS iPad app crashed
When trying to join a call, the app crashes on both iPhone and iPad. Reaching out to customer support doesn’t do anything because they claim to not deal with any technical issues and we have to go through our provider. But I’m not sure how a healthcare provider is supposed to address an app bug issue?
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Doesn’t work
Can login, but when you press join, closes the app. On an IOS. Been happening many times and useless app. Fix it.
Keeps crashing
I couldn’t have my appointment with my doctor tonight because the app kept crashing. I tried deleting and reinstalling, restarting my phone, logging in and out and nothing would make it stop crashing.
Hoping we can use a different platform next time so I’m not stressed before my appointment.
Hoping we can use a different platform next time so I’m not stressed before my appointment.
Great app that’s easy to use
Been using this for virtual therapy. Super easy to see and complete forms, view my appointments, and connect with my providers.
Can’t see anything
That app is easy to use. However I can’t see anything not my provider or myself!!
New update
The new update was so stupid! Now I’m not able to login with my password! I’ve had to reset it 10 times
It’s kinda ridiculous
It’s kinda ridiculous
Unprofessional
If I could give one star, I would. Physician never showed for the appt. I waited with the app open for 45 mins. There’s no actual phone number to dial so everything is done via chat. I sent a message stating physician has not shown up and it took 3 hours to get a response, by which time I had already used a different service, seen the physician, and had prescriptions called in. The chat response I received after 3 hours was automated and I was told my money would not be refunded because it is expected that you wait for up to 4 hours for the physician in case he/she is running behind. Needless to say I will not be using this service again. Terrible.
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Cannot download forms
There’s a form I need to fill out, but the app crashes.
What a piece of crap
This has to be he most useless tool on the internet. Not!!user friendly
Not user friendly at all
There is no option to save or remember the username and password. You need to enter the whole email address every single time which is so annoying
Disappointed
There are other encrypted platforms that are free (or a lot cheaper) and that are much more intuitive to use. They charge $50/month with a one year contract.
Don’t waste your money!
I don’t normally write reviews but don’t want others to get sucked into the ‘risk free trial’ these folks offer when you show interest in the platform. ‘Risk Free’ to these folks means if you don’t like it you forgo your money! When I asked them to refund my money and be honest and upfront with their customers they directed me to the ‘fine print’ in the contract. Something that you can’t even access if you click on the link in their signing document! And even when you do find it - it’s still open to broad interpretation. At 50 bucks a month for the basic platform you get virtually nothing - way better PHIPA compliant platforms available for less. The bells and whistles you are led to believe you get are only available with expensive upgrades. The help desk is way behind (so you get auto reply responses) and their promise to get to you within 24 hours after signing up? Well forget that too! I got nothing. Stay clear of On Call. Very sad that a Canadian company has such poorer ethics.
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Unable to join video chat
Can’t use do any appointments because the join video button doesn’t work. When you press it nothing happens
