Bugs yet to be resolved
Issues with pausing and payments. Needed to go through office which is a pain as the hours are limited/there is no public interface with the office area, and it’s a generic email that is managed by multiple people.
Digital pass please!
Can we please get a digital swipe pass for Apple wallet, Google Pay? My #1 pain point is I always forget my swipe. Who carries a wallet anymore?
Also, the UX on this app is pretty terrible. You should hire a better design and engineering agency. Try Bilue.
Also, the UX on this app is pretty terrible. You should hire a better design and engineering agency. Try Bilue.
Intentional Error for
I’ve been trying to cancel my membership for a while because I’m relocating overseas. I’ve tried to do it in person but they told me to do it via this app. I believe there’s an intentional error in the app which doesn’t allow uploading supporting documents (even though the doc size Iş as little as 300 kB). It is a mandatory field so I haven’t been able to cancel my membership
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Show calories burned pls
The new app is quite more difficult to use than the old one. A bit slow and It would be great if each class could show an estimated calorie burn. It doesn’t have to be exact, just a rough idea would be really helpful!
Read your reviews
The functionality of this app is way worse than the original. It feels clunky and inconvenient I can’t guess why the change was made
Waitlist function doesn’t work
I was excited to see that the new app had a waitlist only to find that there is no way to join the waitlist… it’s just a more confusing way to say the class is full.
Worse unfortunately
promised waitlist feature is visible but doesn’t work on any classes. And we’ve lost the ability to view classes across multiple locations. Really hope the waitlist feature at least will be fixed
Pure trash from the new OnePlayground app
My first ever negative Apple review after dealing with mediocre apps my whole life - that should lend an idea as to how terrible this new OnePlayground app is for me and everyone I know using it.
Inability to select multiple gyms, no prior history available anymore, prehistoric GUI, can’t look at classes that happened on the same day once a certain time has passed - just a handful of mindboggling features that used to exist which are now defunct.
My guess is OnePlayground have gone with a discounted dev team. I’ve never seen a relaunch spectacularly fail on performance & function. The ultimate irony is that the new gym app ironically does not make you want to go to the gym anymore..
Inability to select multiple gyms, no prior history available anymore, prehistoric GUI, can’t look at classes that happened on the same day once a certain time has passed - just a handful of mindboggling features that used to exist which are now defunct.
My guess is OnePlayground have gone with a discounted dev team. I’ve never seen a relaunch spectacularly fail on performance & function. The ultimate irony is that the new gym app ironically does not make you want to go to the gym anymore..
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Difficult to Use and Extremely Slow
Overall, the app feels quite difficult to use. Previously, I was able to browse and select classes from multiple locations at once, but now I have to choose them one by one, which is quite frustrating. App updates should make life easier, not more complicated.
I would also like the app to display the instructor’s profile photo, like the old version did. It made it easier to recognize and choose classes.
In addition, the app is very unstable and loads extremely slowly. It really needs urgent improvement.
I would also like the app to display the instructor’s profile photo, like the old version did. It made it easier to recognize and choose classes.
In addition, the app is very unstable and loads extremely slowly. It really needs urgent improvement.
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Where are the improvements
Still have to understand which are the improvements. I can’t see multiple studios at the same time, waiting list doesn’t work, class booking gets open like 46 hours before (still unclear) …
Lack of features from the old app
Please bring back the check-in feature and event update in the old app so member will be aware of what’s happening in the club. Also the 3-day class booking window now is based on time rather than day, so if your class is late afternoon or early morning you basically have to wait until that exact class time instead of 12PM to book it.
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WHAT IS HAPPENING
Why did they make the app 10x worse than the previous one? Can’t add anything to calendar, ugly dated fonts, waitlist doesn’t even work, can’t see instructors that are taking the class anymore & can’t add to ur calendar
What was the point in the change????
What was the point in the change????
Worse than the old app
The new app doesn’t allow to display schedules of different locations at the same time, which was the best feature of the old one. The history wasn’t transferred from the old app so you don’t know how many classes you’ve attended and which ones and that use to be a motivation feature for me. The old app was more intuitive. It’s great that the new one shows the amount of spots left per class but it shows as well waitlist although somehow doesn’t give you the option to join them.
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‘Waitlist’ feature
Good that now we can see how many spots available but when a class is full, what’s a ‘Waitlist’ when people can’t actually be on the waitlist...?? Other sport booking apps already have this feature, please improve
Needs work
Needed to see staff to get back into the app - seems you didn’t migrate email addresses correctly.
I see waitlist when class is full, but no ability to join a waitlist? Unsure how a waitlist can be full - do we need a waitlist for the waitlist too?
New app is very slow to load / navigate around - hopefully more uplifts are coming soon.
I see waitlist when class is full, but no ability to join a waitlist? Unsure how a waitlist can be full - do we need a waitlist for the waitlist too?
New app is very slow to load / navigate around - hopefully more uplifts are coming soon.
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Fix waitlist option
I was so excited to see a “waitlist” feature however in most classes it doesn’t work. It says there’s a waitlist but there’s no way to join the waitlist. Please fix this.
Poor user experience and missing features
The new app is significantly slower, less seamless and smooth to use. The waitlist features is not working on classes. And we can no longer see classes from different locations at the same time which was highly useful in the old app. The adding to calendar feature is also not working.
It feels like this app has been a step backwards from the previous app almost entirely.
It feels like this app has been a step backwards from the previous app almost entirely.
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Class booking feature
Can we add back the feature where you can choose to view classes from multiple clubs when booking? It’s so difficult to navigate across clubs now
No full schedule
The new app doesn’t have an option to see your full booked class schedule across all of the clubs which was the most important feature in the old app! Please make an update ❤️
New App does not contain the same great features
Does not let you view classes at multiple locations for booking. For example the Haymarket & Surry Hills gyms are very close to each other but do offer different classes. It would be great if the functionality could be added to select multiple gyms at the same time like the old one.
