Don’t buy from that company
I bought some smoke detectors in 2022 and wanted to use the wireless system. I paid a lot of money, and now I find out that the device has been discontinued—and to make matters worse, they’ve stopped updating the app that connects it, so it’s completely useless now. Wow
Abandoned Products
This company leaves you on a lurch with its now abandoned WiFi smoke/CO2/Airplay 2/HomeKit alarm devices after spending premium money for them, they offer no support. Thieves.
Miserable
Just when you think you got this thing set up and it looks really good it doesn't work. All you wanted was to know that the smoke detector was functional in Apple home and that's gotta be something they could've fixed
Good device, awful pairing experience
Trying to get this to pair has been an awful experience. Retrying many times, about to find a different brand.
No longer supported
This app is older then the Alarm and has not been updated for over two years. It will not pair with SC5 and is a poor replacement for the Google Neat Protect. Returning them all to the store. Horrible support.
Broken
Slow and buggy. Notifications are not sent. App hasn’t been updated in more than a year.
Good luck to those who use this brand/App
It’s bad enough that the products always gave me some type of headache with connection complications or something going wrong. Trust me I understand that software building and getting things to play nice are not always easy and definitely takes time to improve and expand one but to know that I’ve paid money in this product and now the main product I use for it was discontinued and that’s why it’s not connecting absolutely pisses me off. Lesson learned shop elsewhere
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Ugh
In one word of less, describe your experience trying to set up your OneLink with Alexa after if dropped off and stopped respoding. The One Link app can no longer pair up to the device.
Rubbish! Stay far away!
These are by far the worst smoke alarms ever made. Constant false alarms. At least once a month they will go off and holding the silence button does nothing. You have to hit the button repeatedly for several minutes to actually make it stop. I bought 5 of them and replaced all of them in the past year just to have them still continue to give false alerts. This app is a giant scam. It fails to even alert you if the alarm is going off and will not silence them if they are. Onelink is trash, their alarms are trash and the whole company is trash and refuse to even acknowledge their products and app don’t work.
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Garbage
Garbage , bad software
Connect smoke/CO2 alarm
Spent half a day trying to connect my new smoke alarm. Made sure my wi-Fi was set to 2.4 but that doesn’t help. Deleted the settings, delete the app multiple times. Rebooted my phone multiple times. Nothing worked.
I will use this detector without the app. I don’t have the patience to spend so many hours trying to connect to this app.
I will use this detector without the app. I don’t have the patience to spend so many hours trying to connect to this app.
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Can’t connect, Won’t stop yapping
Bought a house with a OneLink smoke detector installed and it’s a piece of junk. It won’t connect to the wifi even after a factory reset. Instead it keeps loudly announcing that it can’t connect to the wifi, waking up my daughter. And customer service has been non-responsive.
Just awful
Constant false alarms from the devices themselves. The silence alarm function in the app has never worked. Not once. Most times, the app does not even show that the alarm is going off at all.
Buggy & Missing Key Features
The fresh start process is terrible sometimes takes multiple resets of each detector to add them. False alarms from days ago still show up in the app with no way to remove them. Sometimes my lighting selections do not apply to the detector in the whole system can be rather buggy. I should be able to see easily at a glance if all of my detectors have the latest firmware update and there should be a button to check for updates. I should also be able to rearrange the order of the detectors in the app.
When are new features going to be added? And when are the existing features going to be further improved?
When are new features going to be added? And when are the existing features going to be further improved?
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Works fine
I took my time, knowing some people had trouble setting it up. I followed the instructions to the letter. And everything works as expected. Five stars for providing a French language UI both in the app and with the device's voice prompts. Five stars for HomeKit seamless integration. Four stars for the inability (or complexity) to have two iOS devices running the app for the same Unit. Three stars for the inability to shut off false alarms (not that I've gotten any so far) through HomeKit.
Edit a year later... Got a false alarm in the middle of the night. Couldn't shut it off via HomeKit. I had to press the button with a stick, like in the good old days. This morning the app indicated that the devices required configuration. Although I managed to connect them to HomeKit after having reset them. It is IMPOSSIBLE to set them up in the app. The pairing with the 2.4Ghz network will not work through the app. So configuration remains partial... And when you try the app configuration (as required), it breaks the HomeKit connection !!!
It's hard to believe that a multi million dollar company cannot pay 50000$ to a developper to fix this. For me this company doesn't care at all for its reputation. And it is the last time I buy one of their products. And I will let everyone I know not to buy their products. This as been going for years, as per the reviews. This is unacceptable. FIX THIS APP !
Edit a year later... Got a false alarm in the middle of the night. Couldn't shut it off via HomeKit. I had to press the button with a stick, like in the good old days. This morning the app indicated that the devices required configuration. Although I managed to connect them to HomeKit after having reset them. It is IMPOSSIBLE to set them up in the app. The pairing with the 2.4Ghz network will not work through the app. So configuration remains partial... And when you try the app configuration (as required), it breaks the HomeKit connection !!!
It's hard to believe that a multi million dollar company cannot pay 50000$ to a developper to fix this. For me this company doesn't care at all for its reputation. And it is the last time I buy one of their products. And I will let everyone I know not to buy their products. This as been going for years, as per the reviews. This is unacceptable. FIX THIS APP !
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Outdated
What good is a system that no longer operates correctly because your units are
No longer supported by the app. I still have 4 yrs left on my smoke/carbon monoxide detectors but can not be managed or monitored because of the app. I think first alert should be responsible for costs that I will
incur to replace their units with units that actually work with their app.
No longer supported by the app. I still have 4 yrs left on my smoke/carbon monoxide detectors but can not be managed or monitored because of the app. I think first alert should be responsible for costs that I will
incur to replace their units with units that actually work with their app.
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Charges $16.79 without notice
BRK support page instructed me to get the Onelink Home app to test the battery on my smoke alarm. App did not work and also charged me $16.79 without notifying me. After calling tech support I was told the app isn’t needed. Very conflicting information on BRK support page.
Absolute trash. Software and Hardware.
I’ve used this app and alarms for a little over a year. A quick Google search or a scroll through Amazon reviews will confirm just how bad this app and its related hardware is. One of these smoke alarms triggering a false alarm in the middle of the night is bad. Doing it two nights in a row is worse. Getting absolutely zero feedback in the app that anything is wrong is terrible. Nothing even in the logs after the fact. The app always reports a rosy “Everything is OK”. No. No, it’s not. As far as I can tell these smoke alarms are just night lights and the app only exists to change their brightness. I have zero confidence now that they will do their job and the app will ever notice. Trash. Trash. Trash. Go set your money on fire. Same result.
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Pitiful
I placed my homes safety in this company and wished I hadn’t.
I have 2 units linked and they are in HomeKit. I had them go off a couple times now as a result of pizzas dripping cheese in the oven.
Problem is, an alert never pops up from the app or HomeKit. Also in the history neither one shows they have ever gone off.
Don’t ignore all these 1 star reviews. They don’t work as advertised.
I have 2 units linked and they are in HomeKit. I had them go off a couple times now as a result of pizzas dripping cheese in the oven.
Problem is, an alert never pops up from the app or HomeKit. Also in the history neither one shows they have ever gone off.
Don’t ignore all these 1 star reviews. They don’t work as advertised.
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A Dangerous Joke: Onelink’s Unforgivable Failures
In April 2023, I placed my trust in the Onelink First Alert Detector. What I received were nights of sheer terror. At 4 am, the device let out a jarring false alarm. As if that wasn’t enough, it struck again at 4:31 am one month later. This device had the audacity to display an “end of life” alert in just 6 months, a far cry from the promised 5-year lifespan.
On the HomeKit subreddit, I discovered a plethora of users with similar harrowing tales. To make matters worse, customer support casually mentioned the product’s quiet discontinuation, suggesting a laughably inferior non-smart replacement.
This product is a complete betrayal, turning what should be nights of rest into dread-filled ordeals. Future buyers, heed this warning for your peace and safety.
On the HomeKit subreddit, I discovered a plethora of users with similar harrowing tales. To make matters worse, customer support casually mentioned the product’s quiet discontinuation, suggesting a laughably inferior non-smart replacement.
This product is a complete betrayal, turning what should be nights of rest into dread-filled ordeals. Future buyers, heed this warning for your peace and safety.
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