Useless
Terrible place, and terrible app. Never bring your money here unless you want it to be lost and you be charged insane fees for their fault.
Super Frustrated
I have been an LPFCU member since 2003, and have NEVER had the frustrations I’ve experienced since this buy out/transfer to Ontario Shores in Sept.’25. Some automatic payments did not roll over as promised, causing late fees on accounts and ding to my perfect Credit score. The account has plenty of $ in both savings and checking, yet declined at ATMs, Dinner with friends and attempted online purchases, Aldi’s checkout with a load of groceries. It’s been nothing but frustration. Katie is doing a PHENOMENAL JOB trying to manage our LP credit union BY HERSELF, but it’s too much to expect 1 person to run an entire bank by herself. Shame on OSFCU. I’m taking my $ elsewhere.
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Not a good start
I have had 2 issues with the app on iPhone:
1- when using biometric data why do I have to then answer more security questions? Why bother with facial recognition ?
2- trying to transfer money on the weekend was a disaster. Code didn’t come in a timely manner 2x, tried the “call me” option & I think the number came up as spam, so I didn’t answer. Then I was locked out ALL WEEKEND! So frustratingly annoying.
1- when using biometric data why do I have to then answer more security questions? Why bother with facial recognition ?
2- trying to transfer money on the weekend was a disaster. Code didn’t come in a timely manner 2x, tried the “call me” option & I think the number came up as spam, so I didn’t answer. Then I was locked out ALL WEEKEND! So frustratingly annoying.
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Stars
I love Ontario shore, very nice people, and very easy to use on the app
Better web site
You need to employ someone with AMD TO make site more user friendly for people like me who struggle to navigate because our sight is omprimised
