Disappointed
Just use a different casino
Avoid at all cost
Response from developer
Hey there, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience was disappointing. We understand how frustrating an unlucky session can be. However, all of our games operate using certified Random Number Generator (RNG) technology, meaning every spin and game outcome is completely random and based on chance. As a result, experiences can vary greatly, even when playing the same game on different occasions. We appreciate your feedback and hope you'll have a more enjoyable experience in the future.
Scam
Response from developer
Hi there, We're sorry to hear that you feel this way. We are a fully licensed and regulated operator, and we take fairness and player protection very seriously. If there was a specific issue that led to your experience, we would appreciate any constructive feedback so we can investigate and improve our service where necessary. Please feel free to contact us with more details, and we'll be happy to assist. You can also contact us via our communication channels such as live chat or email (contact@spingenie.com). We are always happy to help!
I would rate this -1000 stars if i could.
Response from developer
Hey there, we are sorry to hear about your experience and understand your concerns. Please note that during the registration process, account checks and verification procedures are carried out to determine eligibility for certain promotional features and rewards. In some cases, an account may be restricted from participating in Daily Picks, Free Spins, or other promotional offers in accordance with our policies and eligibility criteria. While this may mean that promotional rewards are not available on the account, you are still able to enjoy normal gameplay, access bonus features that are triggered within games themselves, and make withdrawals in the usual way where applicable. We understand this may be disappointing, however these eligibility checks are applied in line with our policies.
Ridiculous
Response from developer
Hey there, Thank you for your feedback. We are sorry to hear about the difficulties you have experienced with the game session. Unfortunately, we are unable to review account-specific details through this platform. Please contact us via live chat or email so the relevant team can investigate this further for you and provide an update regarding the ongoing review. You can also request to speak to a managet directly. In the meantime, you may also wish to try accessing the game from a different device or browser, as this can sometimes help resolve loading or session-related issues. We appreciate your patience and understanding while this matter is being looked into.
App glitches hard for withdrawals
Response from developer
Hi There, Thanks for your feedback and we’re sorry to hear this. We understand how frustrating slow support and app issues can be. We’re continuously working to improve both performance and response times. If you’re still experiencing glitches, please reach out to us with your device details so we can look into it further.
Glitchy
Response from developer
Hi There, we are sorry to hear that you experienced this issue. If you have not already, please reach our to our support team on contact@spingenie.com and we will be happy to look into this further for you.
Played
Response from developer
Hi there, Thank you for your feedback. We’re sorry to hear about the disconnection issue you experienced. If you ever get disconnected during a game, you should normally be able to re-enter it where you left off. If that was not the case for you, please contact our customer support for help. Furthermore, please note that all outcomes are determined by a certified Random Number Generator (RNG), ensuring fair and random results each time.
Best casino
Response from developer
Hey there, Thank you so much for your kind feedback. We are truly delighted to hear that you love the casino and are enjoying your experience with us. Your support and positive comments mean a great deal to our team and motivate us to continue delivering an enjoyable and high-quality service. We sincerely appreciate you taking the time to share your thoughts. We look forward to continuing to provide you with a great experience.
Good casino
Response from developer
Hi there, thank you for sharing your feedback. We are pleased to hear that you are enjoying the selection of games and fast payouts. We appreciate your comments regarding the rewards system and responsible gambling features. Please note that our rewards are updated regularly, and we encourage you to check our daily picks section, as new offers and rewards are added frequently. For example, during the Christmas period, we refreshed our rewards, and we continue to make changes and improvements on an ongoing basis. Regarding the responsible tools, we provide a variety of them, such as deposit limits, account freeze, self-exclusion, account closure, etc. All these can be found under the 'player limitation' section. For further assistance, please ensure to check our responsible policy as well. Thank you again for taking the time to provide your thoughts.
Denied withdrawal for no reason
IF THEY FINALLY SEND ME MY OWN MONEY,
I will modify this review, but for now it doesn’t seem like a trustworthy company, so please, avoid, I know you wanna play but this one is gonna rip you.
Response from developer
Hey there, Thank you for contacting us and sharing your concerns. I understand how frustrating it is to experience repeated withdrawal declines, especially after completing verification and providing all requested documents. Sometimes when we attempt to process a withdrawal, the payment may decline, and in those situations we are not always informed of the exact reason. Whenever this happens, we always reach out to our customers to discuss the issue and look for alternative ways to successfully process the funds. As I do not have access to your account details here, I kindly ask you to contact us via live chat or email (contact@spingenie.ca), so that we can review the situation directly and assist you further. I can assure you that communication would have been sent to you regarding any decline, and we will do everything we can to help resolve this for you.
Scam casino
Response from developer
Hi there, Thank you for reaching out and sharing your concerns. We understand your frustration and want to assure you that all our games are operated using a certified Random Number Generator (RNG), which guarantees that every outcome is completely random, fair, and independent of previous results. No system or setting can influence or predict your chances of winning. Regarding the issue you experienced with two game windows appearing, this may have been caused by a temporary loading error or browser glitch. We recommend clearing your cache and cookies, ensuring your browser is up to date, and reopening the game. If the problem persists, please contact our support team via live chat or email so we can investigate this further. We truly appreciate you bringing this to our attention and will ensure the matter is reviewed to prevent any recurrence.
SCAM CASINO
STAY AWAY
THIS PLATFORM SHOULD BE DEACTIVATED
Spinginie Casino is a total joke. Their so-called “promotions” are useless, and the wagering requirements are an absolute scam. Feels like they designed everything to make you lose faster. Complete waste of time and money
JUST DO YOURSELF A FAVOUR DO NOT WASTE YOUR MONEY HERE
Response from developer
Hi there, thanks for your feedback. We’re sorry to hear you’re unhappy with your experience. All our games use certified Random Number Generators (RNGs) to ensure fair and random outcomes. Wins and losses are purely based on luck, and every spin is independent.We work with trusted providers and regularly test our games for fairness. If you have concerns or need support, please reach out via live chat or email us at contact@spingenie.ca.
SCAM
Response from developer
Hi Jake, Thank you for sharing your concerns. Please understand that the verification process is a standard and necessary procedure for all licensed casinos. It helps us comply with legal and regulatory requirements to protect our customers and maintain a safe gaming environment. Depending on individual account checks, we may occasionally need to request additional documentation. We always explain the reasons behind these requests to ensure transparency. We appreciate your understanding and are here to assist you throughout the process.
Scammers - con artists
Response from developer
Hi there, Thank you for reaching out. We're very sorry to hear about your experience and understand how frustrating this must be. To review your case further, please provide either your username or the email address linked to your account. Without this information, we're unable to locate your details or investigate further. Based on your message, it appears the bonus was manually cancelled from your end. As a result, the bonus and any associated balance were removed according to our system processes. Unfortunately, once a bonus is cancelled by the customer, we’re unable to reinstate it, and our support team’s response reflects this policy. We understand this situation was unintended, but all bonus handling is governed by our platform’s rules, and we must adhere to them consistently. Thank you for your understanding.
Bad app hard to withdraw
I did took screenshots of my winnings and emails back and forth so I can raise my complaint soon. I will contact I gaming Ontario soon regarding this matter.
And trust me I quite online gaming because I came to find out it’s all scam. You won’t win anything and I did was spending.
Response from developer
Hi there, Thank you for sharing your experience, and I’m very sorry to hear how this has affected you. Please rest assured that we are a fully licensed and regulated platform. We take all verification and payment procedures seriously to ensure compliance and the safety of our players. In some cases, especially with higher amounts, additional checks may be required, which can cause delays — but these are standard procedures and not a reflection of bad intent. We always recommend applying a cooling-off period or temporary restriction on the account while waiting for payments to be completed, to avoid further frustration or loss during that time. We understand your concerns and truly regret that you’ve been left feeling this way. If there’s anything further we can do to support you, please let us know.
A great casino choice!
Response from developer
Hi there, thank you so much for your kind words! We're delighted to hear that you're enjoying the games and finding the platform easy to use. Your recommendation means a lot to us.
Scammed
When I attempted to withdraw my funds, the app claimed that $25 of my balance was still considered “bonus money” and would be deducted. Despite already losing the bonus earlier and playing exclusively with my own funds, I agreed to forfeit the so-called bonus just to proceed with the withdrawal. However, after canceling the bonus, my entire $96 balance disappeared, leaving me with nothing.
This app operates in a misleading and deceptive manner. Not only are its withdrawal policies unfair, but the platform itself is also laggy, glitchy, and poorly coded. I strongly advise others to stay away from this app. Do not deposit any money, as you may never be able to withdraw it. I will be reporting this platform soon and highly encourage others to avoid it under any circumstances.
Response from developer
Hi there, Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your experience did not meet your expectations. I would like to take this opportunity to address your concerns. Regarding your bonus balance and withdrawal, our policy requires that the bonus balance be fully cleared or canceled before a withdrawal can be processed. Please note that bonus funds cannot be withdrawn unless the associated wagering requirements are met. If you decide to cancel the bonus balance, this will include the cancellation of any winnings derived from the bonus. This information is clearly outlined in our policies, which you agreed to during registration. As for the issues you experienced with the app’s performance, we suggest checking your internet connection, as any network instability could cause lag or glitches during gameplay. We always recommend ensuring your device and app are updated to the latest version for the best possible experience. If you have any further questions or need assistance, please don't hesitate to contact us via live chat or email us at contact@spingenie.ca. We are here to help and are committed to providing a better experience for you moving forward. We truly appreciate your feedback and hope this clarifies the situation.
Scam
Response from developer
Hi there, We appreciate your review and feedback. We’re sorry to hear that your experience hasn’t met your expectations. We understand that not winning can be frustrating, and we appreciate your feedback. Casino games are based entirely on luck, and outcomes are determined by Random Number Generators (RNGs), ensuring fairness and unpredictability. Wins and losses can vary significantly, as each spin or game round is independent of the previous one. We work with some of the most respected game providers in the industry, and all our games are regularly tested to maintain transparency and fairness. While luck plays a significant role, we always encourage responsible gaming and want every player to have an enjoyable experience. If you have any concerns or need further assistance, please don’t hesitate to contact our live chat or email us at contact@spingenie.ca.