Disappointed
Just use a different casino
Avoid at all cost
Response from developer
Hey there, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience was disappointing. We understand how frustrating an unlucky session can be. However, all of our games operate using certified Random Number Generator (RNG) technology, meaning every spin and game outcome is completely random and based on chance. As a result, experiences can vary greatly, even when playing the same game on different occasions. We appreciate your feedback and hope you'll have a more enjoyable experience in the future.
Scam
Response from developer
Hi there, We're sorry to hear that you feel this way. We are a fully licensed and regulated operator, and we take fairness and player protection very seriously. If there was a specific issue that led to your experience, we would appreciate any constructive feedback so we can investigate and improve our service where necessary. Please feel free to contact us with more details, and we'll be happy to assist. You can also contact us via our communication channels such as live chat or email (contact@spingenie.com). We are always happy to help!
I would rate this -1000 stars if i could.
Response from developer
Hey there, we are sorry to hear about your experience and understand your concerns. Please note that during the registration process, account checks and verification procedures are carried out to determine eligibility for certain promotional features and rewards. In some cases, an account may be restricted from participating in Daily Picks, Free Spins, or other promotional offers in accordance with our policies and eligibility criteria. While this may mean that promotional rewards are not available on the account, you are still able to enjoy normal gameplay, access bonus features that are triggered within games themselves, and make withdrawals in the usual way where applicable. We understand this may be disappointing, however these eligibility checks are applied in line with our policies.
