OnTheStep

OnTheStep

On-Demand Home Services

1 ratings
36 reviews
Free

Details

  • Released
  • Updated
  • November 12, 2018
  • January 27, 2022
OnTheStep screenshot #1 for iPhone
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OnTheStep screenshot #6 for iPhone
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About

Request on-demand snow removal and yard cleaning services with ease. This platform connects you with reliable professionals for home maintenance tasks, offering a simple interface and secure payment options. Track your service requests from acceptance to completion.

On-demand service requests
Snow removal
Yard cleaning
Easy account setup
Secure in-app payments
Real-time request tracking
Multiple address support
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What's New in OnTheStep

1.2.2

January 27, 2022

Enjoy our first update of the year! This update includes: - New loading page at checkout - Steppers can see uploaded pictures after picking up a Request Enjoy! OnTheStep Team

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User reviews

Scam ( 2026) Do not use

I have worked with this app for last 3 years but this year they are scamming people working for them. I completed 4 orders of snow removal during snowstorm conditions but was not paid. Wrote 3-4 emails but no response. Please don’t use.

Was good…not any longer

Initially, the app was good. You place a request and someone would pick it up overnight and your driveway would be cleared of snow. Now, nothing happens. But even more worrying, I had $50/- taken out of my credit card when I never used their service. Contacted support and absolutely no response after 48 hours. Stay away from this app.
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First time using the app.

Cleaned the drive way really well, paid attention to detail. He communicated well.

Amazing service !

Friendly, efficient and reliable!

Unreliable

My last three snowfalls have yielded me NO service. The app is nice and sleek but I’ve not gotten any response this season save one time. I’m removing the app and pursuing an independent contractor. So disappointed

FAQ

What services does OnTheStep offer?

OnTheStep provides on-demand snow removal and yard cleaning services. Users can easily request these services through the app for their home maintenance needs.

How does OnTheStep ensure reliability and security?

The app notifies all available 'Steppers' (service providers) when a request is made, ensuring prompt attention. It also prioritizes user safety with secure payment processing directly through the app.

Can I use OnTheStep for multiple properties or to help others?

Yes, you can add multiple addresses to your account, allowing you to request services for different locations or on behalf of family members, such as parents or children, from anywhere.

How do I know the status of my service request?

OnTheStep keeps you informed throughout the entire process. You will receive notifications when a Stepper accepts your request, begins the work, and when the job is completed.

Is OnTheStep free to use?

The app itself is free to download and use for requesting services. Payment for the snow removal or yard services is handled securely within the app, indicating a 'free with in-app purchases' model.