Incorrect owner and acreage
OnX really needs to update their ownership more often and make sure they are giving the correct information such as acreage. I sent numerous reports that have apparently went unnoticed. I wish that it could be sorted out as my property borders thousands of acres of public land and I don’t want any confusion.
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Terrible App
I would not buy this app for any price. You need help with this app -forget it. All rude amateurs. I hate this app and do not recommend to anyone.
Best Hunting app!Thr
I love the app. Carry it with me on every hunt. It gives me confidence to hunt alone.
The major downfall is their help is next to worthless. A book would need to be written to cover their poor ability to assist you with your app.
The major downfall is their help is next to worthless. A book would need to be written to cover their poor ability to assist you with your app.
Serious reliability concerns
The biggest reason I pay for onX elite is offline maps. Before a remote Colorado River trip, I downloaded everything.
Once I was offline, the maps were blurry and lacked the detail needed for navigation. That’s exactly when this app is suppose to shine.
If I can’t trust, it’s offline maps in the wilderness, what am I paying for?
I hope onX addresses this issue because it’s a serious reliability concern.
Update: OnX followed up and took this seriously.
Their engineering team reviewed my screenshots and logs and confirmed. There was a real issue where off-line maps could appear fully downloaded even though the detailed imagery had not completely saved to the device. They told me they’ve already released a fix for the primary cause and are developing a feature to verify downloaded imagery before users lose service.
I also want to be transparent that OnX extended my elite membership for two years as an apology. I appreciate that, but what restored my confidence more than the membership extension was that they investigated the problem, acknowledged what went wrong, explained it clearly, and are working to prevent it from happening to other users.
My original experience was genuinely frustrating, especially given where I was when the maps failed. But OnX handled the resolution extremely well, and I think it’s equally important to give a company credit when they respond the right way.
Once I was offline, the maps were blurry and lacked the detail needed for navigation. That’s exactly when this app is suppose to shine.
If I can’t trust, it’s offline maps in the wilderness, what am I paying for?
I hope onX addresses this issue because it’s a serious reliability concern.
Update: OnX followed up and took this seriously.
Their engineering team reviewed my screenshots and logs and confirmed. There was a real issue where off-line maps could appear fully downloaded even though the detailed imagery had not completely saved to the device. They told me they’ve already released a fix for the primary cause and are developing a feature to verify downloaded imagery before users lose service.
I also want to be transparent that OnX extended my elite membership for two years as an apology. I appreciate that, but what restored my confidence more than the membership extension was that they investigated the problem, acknowledged what went wrong, explained it clearly, and are working to prevent it from happening to other users.
My original experience was genuinely frustrating, especially given where I was when the maps failed. But OnX handled the resolution extremely well, and I think it’s equally important to give a company credit when they respond the right way.
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Not sure?
I just got the app and after seeing that the only way to use the app is to give them access to so much private information. I’m not sure I want to do that.
