Not anymore wholesale marketplace
From December 2025 they have hired extra staff to sign up excessive buyers. So how it used to be not anymore. Most of the time big dealers pay retail price to acquire inventory. They are trying to favor sellers the most to generate more revenue of the company.
NOT FOR BUYERS
Absolutely garbage don’t buy nothing here they don’t cover nothing and it was the as described price they are only for the seller not the buyer zero stars if I could
Not worth the stress
Bug issues with the app, issues with honest listings, please do not waste your time with this business. I learned the hard way. Several times. Never changes
Larry
Solid app with accurate vehicle descriptions. A few minor cosmetic details might be missed, but nothing serious. Overall, a good experience.
So glitchy
Horrible App, I don’t know who they have building these apps, it’s so glitchy, the timestamps don’t work. The filters don’t save. The notifications are outdated. The bidding options don’t work. And the worst part is that they don’t update it!
DO NOT USE
They do not back inspections. My dealership has been buying from auctions for 27 years, been using OPENLANE for a few years now. They will fight you on everything. When signing up, they tell you “inspections are 100% backed. If it’s not just how it says it is, we will make it right.” I can assure you they won’t. I have eaten SEVERAL transmissions and motors. I’ve lost over $5k in the last month due to poor inspections and looking at losing another $4-6k on a truck I just bought. Hail damage, transmission is shot, motor has major misfires, interior smells like rotted fish and actively pouring water from the back glass (major obvious stains missed on inspection for leaking for months), front seat broke, dents, scratches, etc. But guess what? It’s my fault. I paid over loan for the truck as well because the inspection had green all the way down. Arbitration will fight you tooth and nail to keep from making it right or you’ll get “well we see a transmission is $4k, we’ll give you $1200 back to make it right”. I’m going back to ACV. For dealers trying to stay above water in these hard times, please look elsewhere.
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Can’t save pics
Make it possible to save pictures. Right now you can’t do that through the app or the website. I need to show pictures to potential buyers. That will result in more sales for you. Right now I have to screenshot and crop each picture…wastes a lot of time… and I find myself spedning more time on other auctions for that sole reason.
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Don’t bother
Three cars in a row had bad frames. First car on me as the cost was below the 6000 mark. Next Silverado purchased over 10000$ Truck showed up and was a complete piece of junk. OPENLANE bought it back. Third vehicle bought with guarantees. Upon inspection found massive hole in the frame. This time told deal with it. What’s the point of the guarantee if they aren’t honored.
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Dealer111
I buy many vehicles from OPENLANE. Good customer service and condition reports are pretty accurate.
Great new app!
Great new app with ability to switch from buyer to seller with ease. Now that it will start working with different functions, so easy and clean. With the customer service team always listening to what we have to say to help the app functionality
Glitches
Constantly going back to the top of listings
App issues
They just can not get the filters to work right. So many functions on the app that used to work, no longer work. I constantly have to reapply the filters to get them to work. The more features they add, the worse the functionality gets. Absolutely hate absolute sale. Wait for days for seller response, only for cars to get run up in absolute sale. Only benefits sellers.
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App issues
They just can not get the filters to work right. So many functions on the app that used to work, no longer work. I constantly have to reapply the filters to get them to work. Push button notifications don’t take you to the car they notify you about. The more features they add, the worse the functionality gets.
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App
Great platform
SCAM SCAM SCAM
Used car dealership PLEASE GET AWAY FROM THESE THIEVES . They say its a good car with green light then you will end up paying much more . People who work for dealership they do not show you whats wrong with it and they hide everything under the hood . The arbitration policy is THE WORST THING EVER . They just send you 100$ and thats it . Before getting scammed you should better not to work with these people .
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Engine noise
Haven’t been able to hear engine noise for at least 4 months on the app
Dealer
They are shady company dealers should beware!
Perfect
The auction app works fine. We need to bring (vehicles expire soon) filter available on mobile phones just like website. The (deals to close) filter is not the same! Thanks
They don’t fulfill their obligations.
I bought the car, and the inspection report had no issues were pointed out that I later encountered, such as a falling off bumper and a hood that doesn’t close properly. They denied me the warranty, even though I paid for it. When a mechanic started looking into the car issue deeply, it turned out that the entire front part of the car was misaligned and needed adjustment.
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Where my hat
Good app but didn’t send me my hat
