Lots of great potential
My shop has been using Tekmetric since 2022 and it has been an amazing tool. The mobile app makes things very convenient and easy. We’ve appreciated the continuous improvements and additions to the mobile app. One thing we’ve had the most trouble with is pictures. On iPhone and Android there’s significant lag when capturing photos, sometimes having to hold the phone in place for a few seconds so the picture is taken and saved. Hopefully this gets solved with bug fixes and performance improvements. Thanks for the effort you guys put into it.
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Inspections
Definitely makes inspections easy. I do wish there was an app for office staff that had more options. But what they have now does work great!
Great app, needs minor improvements
One star is the only way to get attention so here’s a shot in the dark. I actually love tekmetric, I use it every day, don’t plan on switching. On the mobile app I’d like to see at LEAST the customers phone number on the work order before I recommend it to anyone. You can see everything from the shop computer easily, but I think that not putting the customers number (or any customer look up utility) in the app was a major oversight.
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Useless for service writers and owners, mediocre for techs
As the owner and service advisor I would love to be able to edit ROs, see prices, see the schedule, (this alone would be huge as I could schedule customers on the go without using the glitchy mobile web version) look at invoices etc. It essentially is just for techs and even then it is very limiting for them. After how long the app has been out, I had high hopes they would have added some useful features by now.
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Use the website instead, don’t waste time with app
There is practically no reason to get this app rather than using the website. You cannot see service history, or specs such as oil capacity and wheel torque specs. You also cannot edit a repair order that has been marked complete though the app, you have to go through the website to reopen and inspection. Although tekmetrics website can be a pain to use on mobile, don’t waste your time with the app
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