Website is better
The app is very limited. As a technician I need to be able to pull up history and that’s not an option through the app. Also can’t look at reports such as billed hours. That’s not available on the app. Last but certainly not least. The videos always fail to upload. I keep them short and still I have to retry at least 3 times before it goes through and if I don’t catch it in time the video will just erase and I have to do it all over again. In an industry where time is literally money for us flat rate techs, I find it much easier to just use the website.
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Lots of great potential
My shop has been using Tekmetric since 2022 and it has been an amazing tool. The mobile app makes things very convenient and easy. We’ve appreciated the continuous improvements and additions to the mobile app. One thing we’ve had the most trouble with is pictures. On iPhone and Android there’s significant lag when capturing photos, sometimes having to hold the phone in place for a few seconds so the picture is taken and saved. Hopefully this gets solved with bug fixes and performance improvements. Thanks for the effort you guys put into it.
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Inspections
Definitely makes inspections easy. I do wish there was an app for office staff that had more options. But what they have now does work great!
Response from developer
Thanks for the feedback! There is indeed more we'd like to add to the app to increase efficiency in your shop.
Great app, needs minor improvements
One star is the only way to get attention so here’s a shot in the dark. I actually love tekmetric, I use it every day, don’t plan on switching. On the mobile app I’d like to see at LEAST the customers phone number on the work order before I recommend it to anyone. You can see everything from the shop computer easily, but I think that not putting the customers number (or any customer look up utility) in the app was a major oversight.
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Response from developer
Hit the "Toolbox" icon on an RO and then select Customer Info. Can view the phone number and other customer info.
Useless for service writers and owners, mediocre for techs
As the owner and service advisor I would love to be able to edit ROs, see prices, see the schedule, (this alone would be huge as I could schedule customers on the go without using the glitchy mobile web version) look at invoices etc. It essentially is just for techs and even then it is very limiting for them. After how long the app has been out, I had high hopes they would have added some useful features by now.
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Response from developer
Thanks for the feedback. We want to make the app useful for all roles in your shop. For the technicians, why do you believe it's limiting for them? They can perform an inspection, see their work for the day, and view/complete WIP. The app is made for you so feedback is essential. Please feel free to inform support of your needs and that will get to our product team.
