Great app, needs minor improvements
One star is the only way to get attention so here’s a shot in the dark. I actually love tekmetric, I use it every day, don’t plan on switching. On the mobile app I’d like to see at LEAST the customers phone number on the work order before I recommend it to anyone. You can see everything from the shop computer easily, but I think that not putting the customers number (or any customer look up utility) in the app was a major oversight.
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Useless for service writers and owners, mediocre for techs
As the owner and service advisor I would love to be able to edit ROs, see prices, see the schedule, (this alone would be huge as I could schedule customers on the go without using the glitchy mobile web version) look at invoices etc. It essentially is just for techs and even then it is very limiting for them. After how long the app has been out, I had high hopes they would have added some useful features by now.
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Use the website instead, don’t waste time with app
There is practically no reason to get this app rather than using the website. You cannot see service history, or specs such as oil capacity and wheel torque specs. You also cannot edit a repair order that has been marked complete though the app, you have to go through the website to reopen and inspection. Although tekmetrics website can be a pain to use on mobile, don’t waste your time with the app
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Needs a lot of work
Very easy to add pictures to inspections. Very frustrating to use. It’s hard to find RO’s. Doesn’t always update the RO. I just bookmark the website it works so much easier and faster. The App is harder to use should be the other way around
Why?
Why is the iPhone version so much worse than the Android one? Basically unusable compared to android.
The app
This is a horrible program it is slow at loading and is terrible for ppl that get efficiency bonuses you can be on entering the info and then walk away come back 2 minutes later and spend the next 15 minutes getting it to reload 🥴 then in figures out the time it thinks it should take you and is almost always off I don’t recommend this for anyone
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Kind of useless as the shop owner
No scheduling option, no customer list, does not tell you any dollar amount for any jobs or estimates. What good does it do for me or my employees to say “hey John, your car is ready but the app won’t tell me your balance due” lol or “I have an estimate ready but couldn’t tell ya the cost, Mary!”. Would be nice to add those features or even make it a monthly subscription of like 10 dollars to get more features. Otherwise it’s totally useless for anyone managing or owning a shop.
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Always error
Always wants you to got out. End up useless. Get your pen and paper guys.
Overall Excited
Does it have its issues, yes. But there is potential to make this good for mechanics!
- Make the customer concerns visible to techs
- add admin controls ( Appointments, tech settings, etc)
- Add more colors, the grey is killing me lol
- Make the customer concerns visible to techs
- add admin controls ( Appointments, tech settings, etc)
- Add more colors, the grey is killing me lol
Not very robust and lacks continuity.
It’s frustrating when you know you logged off a RO and 2 weeks later you find out it never paused the on and just keeps running time. There is no way to know which jobs your running time on. Their customer service takes forever to get back or on the chat line. Every time I’ve asked for something that Fullbay does naturally I find out from Tekmetrics, it’s not a feature.
Pretty much every Tim you call and ask for information that is useful you’ll be told it’s not a feature and so what.
Pretty much every Tim you call and ask for information that is useful you’ll be told it’s not a feature and so what.
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The most proactive, forward thinking software.
I’ve used a few different auto shop interfaces- this is the first and perhaps the only one that is ambitiously trying to streamline your service process. You will feel like they are working to improve your business and make your life easier while making you more money. Other interfaces have slowed me down, frustrated me, and quite frankly- made good talent leave because they’re simply not flexible for a business that’s ever so evolving with a volatile process.
Ever feel like “this business shouldn’t be so hard”? I agree. That’s what Tekmetrics does. It makes perfect sense of the chaos.
It allows you to grow because suddenly you realize… you’re not as overwhelmed as you thought you were. You can handle more traffic in less time. Manage more employees than beforehand.
I need TekMetrics like a Tech needs his 10 mm socket. It’s a must.
Ever feel like “this business shouldn’t be so hard”? I agree. That’s what Tekmetrics does. It makes perfect sense of the chaos.
It allows you to grow because suddenly you realize… you’re not as overwhelmed as you thought you were. You can handle more traffic in less time. Manage more employees than beforehand.
I need TekMetrics like a Tech needs his 10 mm socket. It’s a must.
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Wasted
Why make the app if it's gona be that bad
Great App but I wish there was more…
I like the app a lot for the techs. However owning an auto repair business I can't always have my computer right in front of me and being able to use the app to ad new customers, start repair orders, pretty much a lot of what I can do online and not on the app is what I would love to see on the app for owners or admins. We do a lot of mobile work, so being able to ad new cars and new jobs on the go would be very helpful. When I open tekmetric up on safari I constantly have to zoom out in order to use it online which drives me nuts. Its hard to use in a mobile setting. I love tekmetric, the program itself is great! We use it everyday and I love having options to use. I just wish the app had more so we could use it while on mobile diagnostics or new jobs and do everything right from the app. Hopefully soon!
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Response from developer
Thanks for your feedback. We have a vision for the app to become a great tool for any role in the shop. While we started making it for Technicians, we're starting to work on features for Service Writers and Owners. There will be more to come. If you have more feedback, we'd love to hear it - there is a feedback form in App Settings that you can access anytime.
HIRE BETTER DEVELOPERS
This app breaks in a significant way everytime there is an update. Please do in house bug testing or hire better devs before releasing updates. Camera function is completely offline and I have signed out and in and uninstalled app and reinstalled. Did not happen until last update. Update before that the search feature broke.
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Response from developer
Thank you for your feedback and apologies for the poor app experience. We've released one new version since you posted where we've worked to improve app performance. But if you're still having issues, please let us know if the app feedback section in the Settings menu. We're working to make the app great everyday.
Game-Changer for Our Shop
Game-Changer for Our Shop – Outstanding Support from Nick & the Dev Team!
Tekmetric Mobile has completely transformed the way our shop conducts vehicle inspections. The seamless integration with the desktop platform means our techs can perform digital vehicle inspections (DVIs) right on the spot, with photo and video documentation that brings clarity and confidence to every job. No more repeated measurements or handwritten notes—we’re streamlined, efficient, and consistent!
The app's real-time sync keeps the whole team informed and moving in sync, cutting down wait times and empowering our service advisors with rich, detailed information. We’ve noticed not just better communication but an increase in revenue from better upsell opportunities thanks to clear, marked-up inspection visuals.
What makes the experience even better is the support we’ve received from Nick and the development team. Their urgency to implement solutions is unmatched. Anytime we had a suggestion or minor hiccup, they were on it fast—listening, improving, and rolling out updates that clearly reflect feedback from real users. It’s rare to feel this heard and supported by a software company, and their responsiveness has made us long-term advocates.
Key wins for us:
• Lightning-fast photo inspections
• Easily add/delete steps mid-process
• Markup tools that clarify issues for the customer
• Filterable job board access
• Space to log technician and customer concerns
If you're running a shop and not using Tekmetric Mobile yet, you're leaving efficiency (and profits) on the table. Huge thanks again to Nick and the team—your hard work is making a real difference out here
Tekmetric Mobile has completely transformed the way our shop conducts vehicle inspections. The seamless integration with the desktop platform means our techs can perform digital vehicle inspections (DVIs) right on the spot, with photo and video documentation that brings clarity and confidence to every job. No more repeated measurements or handwritten notes—we’re streamlined, efficient, and consistent!
The app's real-time sync keeps the whole team informed and moving in sync, cutting down wait times and empowering our service advisors with rich, detailed information. We’ve noticed not just better communication but an increase in revenue from better upsell opportunities thanks to clear, marked-up inspection visuals.
What makes the experience even better is the support we’ve received from Nick and the development team. Their urgency to implement solutions is unmatched. Anytime we had a suggestion or minor hiccup, they were on it fast—listening, improving, and rolling out updates that clearly reflect feedback from real users. It’s rare to feel this heard and supported by a software company, and their responsiveness has made us long-term advocates.
Key wins for us:
• Lightning-fast photo inspections
• Easily add/delete steps mid-process
• Markup tools that clarify issues for the customer
• Filterable job board access
• Space to log technician and customer concerns
If you're running a shop and not using Tekmetric Mobile yet, you're leaving efficiency (and profits) on the table. Huge thanks again to Nick and the team—your hard work is making a real difference out here
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Response from developer
Thanks for the kind words! So glad to hear this!
Website is better
Pictures or videos taken in inspection disappear when uploading or fail to upload majority of the time. Text input in inspection deletes itself after saving randomly as well. Due to these issues, vehicle inspections take almost twice as long. Too much wasted time. My advice? Use the website, save yourself the aggravation.
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Response from developer
Thank you for your feedback and apologies for the poor app experience. We've released two new versions since you posted where we've worked to improve app performance. But if you're still having issues, please let us know if the app feedback section in the Settings menu.
Log in
Won’t let me log in
Response from developer
Can you please reach out to our Support team so that they can assist? 832.787.0900 | support@tekmetric.com
Finally!
VIN scanner is a game changer!!!
Unusable
On able to edit findings or ratings. DVI skips around. Unable to add media after initial media. Have been contacting support for weeks now about this they have no clue what’s going on just keep telling me to delete and reinstall.
Response from developer
Apologies for the poor app and support experience you have been experiencing. The app team would like to help. In the app, please find the App Feedback section in the Settings menu. Can you please mention this and someone from our team will reach out to troubleshoot with you.
Every update rocks
This company is always working to improve. I am so happy to have switched from Protractor (absolutely junk) to Tekmetric. Now with the latest update my technicians can perform the entire job using their smartphone. Excellent job Team Tekmetric!
Response from developer
Thanks for your kind feedback! Our mission is to make life in the shop easier and are continually making improvements for you.
