Update crash
Just updated today and now the app keeps crashing saying I need to update after I JUST UPDATED IT!!
Techs adding parts
Would be nice if we could give techs permission to add parts. I gave Admin permissions and their functions are still pretty limited.
Needs more work 😂
Need to add a clear cache feature. I have to uninstall and reinstall this app every few months so it will function properly. Very laggy, also why can’t you send your inspections to the customer through the app?
Scan vin option is usually wrong on the model of car idk how all that works but it is pretty annoying.
Can’t hit return on my phones keyboard in the internal notes or my messages
Look
Like
This.
Camera quality is low for some reason.
Photos I take in one ticks inspection photos sometimes show up in another tickets inspection photos (yea idk hopefully it’s just a glitch on my end and isn’t actually transferring over).
That pretty much sums up my experience with this app.
Scan vin option is usually wrong on the model of car idk how all that works but it is pretty annoying.
Can’t hit return on my phones keyboard in the internal notes or my messages
Look
Like
This.
Camera quality is low for some reason.
Photos I take in one ticks inspection photos sometimes show up in another tickets inspection photos (yea idk hopefully it’s just a glitch on my end and isn’t actually transferring over).
That pretty much sums up my experience with this app.
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Needs Work
Compared to 1.0, this app unfortunately feels like a downgrade in terms of efficiency. Intake inspections take absolutely forever to upload photos and are inconsistent. Oftentimes it will drop photos and even the whole inspection together. Randomly, the calendar will not work and it won’t show any of the current days appointments, and when you look ahead, it will not show any appointments even if you have ones scheduled. The biggest problems are the inspections however. They take ridiculously long compared to 1.0. That is where most of my issue lies.
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Response from developer
Hi, thank you for reporting these issues. Our team is aware of both the issues with the Inspection and the Calendar. These will be fixed from end-to-end. We are dedicated to making continued improvements to the app - please contact me at mobile@shopmonkey.io if you have anything else you'd like to share.
What’s wrong with app?
1. Can’t track my time.
2. Very uncomfortable track done job. Add a filter, so techs can see how many cars they fix during the week, month on custom option.
3. Everyday I have to log in to account.
4. Uploaded video doesn’t play.
Before we don’t have issue like this
2. Very uncomfortable track done job. Add a filter, so techs can see how many cars they fix during the week, month on custom option.
3. Everyday I have to log in to account.
4. Uploaded video doesn’t play.
Before we don’t have issue like this
Response from developer
Hi, thank you for reporting these issues. I'm sorry to hear you're running into so many problems. Please contact me at mobile@shopmonkey.io I'd love to collect more information to ensure we can fix each of these items.
