Shopmonkey for Techs 2.0 User Reviews

Name: Shopmonkey for Techs 2.0
Rating: 3.4 (80 reviews)

Shopmonkey for Techs 2.0

Shopmonkey

📊 Productivity

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Needs more work 😂

Need to add a clear cache feature. I have to uninstall and reinstall this app every few months so it will function properly. Very laggy, also why can’t you send your inspections to the customer through the app?
Scan vin option is usually wrong on the model of car idk how all that works but it is pretty annoying.
Can’t hit return on my phones keyboard in the internal notes or my messages
Look
Like
This.
Camera quality is low for some reason.
Photos I take in one ticks inspection photos sometimes show up in another tickets inspection photos (yea idk hopefully it’s just a glitch on my end and isn’t actually transferring over).
That pretty much sums up my experience with this app.

bob17263637

7 months ago

Needs Work

Compared to 1.0, this app unfortunately feels like a downgrade in terms of efficiency. Intake inspections take absolutely forever to upload photos and are inconsistent. Oftentimes it will drop photos and even the whole inspection together. Randomly, the calendar will not work and it won’t show any of the current days appointments, and when you look ahead, it will not show any appointments even if you have ones scheduled. The biggest problems are the inspections however. They take ridiculously long compared to 1.0. That is where most of my issue lies.

TruckDriver04

a year ago

Response from developer

Hi, thank you for reporting these issues. Our team is aware of both the issues with the Inspection and the Calendar. These will be fixed from end-to-end. We are dedicated to making continued improvements to the app - please contact me at mobile@shopmonkey.io if you have anything else you'd like to share.

What’s wrong with app?

1. Can’t track my time.
2. Very uncomfortable track done job. Add a filter, so techs can see how many cars they fix during the week, month on custom option.
3. Everyday I have to log in to account.
4. Uploaded video doesn’t play.

Before we don’t have issue like this

AgryCustomer

a year ago

Response from developer

Hi, thank you for reporting these issues. I'm sorry to hear you're running into so many problems. Please contact me at mobile@shopmonkey.io I'd love to collect more information to ensure we can fix each of these items.

Extremely Slow

Why are you so bad at the simplest things

BootyCheeks21

a year ago

Response from developer

Hi, I'm sorry to hear you are having a terrible experience. I can see you are on an older version of the app. I recommend updating to our newest version to get the best experience. Please email me at mobile@shopmonkey.io where I'll be happy to address all of your feedback.

Get Good.

The app will crash at random points during literally anything.

Photos never upload, if they did it’s missing 50+ photos that I have taken MULTIPLE times.

SerenityRain.

a year ago

Response from developer

Hi, I'm sorry to hear you've been effected by app crashes. We uncovered an issue with our scanners that was causing a crash and we've just released a fix for that. Please update to the most recent version. As for your photo upload issue, we just recently released a stability improvement in the build you left this review on so I'd love to get on a call with you to collect some actionable feedback on this problem. Please reach out to me at mobile@shopmonkey.io so we can set up a time to talk.

Shop manager

The worst app ever I’m a shop manager at a large automotive shop and my owner has required all of our technicians to use this to help track progress on jobs, check in and out of cars with inspection reports. The app is absolutely horrible. We constantly have to re-login. It loses half the data when you go to upload the photos to the cloud and there’s time clock issues. No one at Shopmonkey seems to care enough to answer any of my emails back. I got a hold of one of the technical support agents and after multiple emails in a chain back-and-forth they just gave up and stop responding to my emails. Talk about the worst Customer Service ever and they just raised my price. If I can suggest one thing, it would be either stick with 1.0 or get a different CRM for your shop don’t download this app. It will ruin your workflow and piss your employees off. Shop monkey has made a monkey of themselves and they don’t care about people like us that have been by their side for four years. All they do is take your money and never do want they say they will do. Save your team/soul DON’T download this ultra buggy application.

Bug boy Finn

a year ago

Response from developer

Hi, I'm sorry to hear you have had such a terrible experience. I would love to dig into each of the issues you mentioned. Please email me at mobile@shopmonkey.io so I can start collecting actionable information from you today.

Expect Bugs and unreliability…

Shopmonkey used to be a great platform, but ever since the update to 2.0, the experience has gone downhill. We’ve consistently dealt with issues like mileages not saving, digital vehicle inspections disappearing, and getting kicked out of the app.

On the desktop version, we’ve had wrong reports, mis-scheduled appointments, and frequent crashes leading to a blank error screen that says, “Sorry, something isn’t working right. Our engineers are aware and working on it.” — which seems like a standard excuse at this point.

Initially, I blamed my team for missing mileages and incomplete DVIs. Now I realize it’s the system itself.

Shopmonkey used to be reliable. Sadly, I can’t say that anymore.

LeoKammel

a year ago

Response from developer

Hi, thank you for reporting these issues. Our team is dedicated to making continued improvements to the app and would love to fix the issues you mentioned - please contact me at mobile@shopmonkey.io so I can set up some time with you to get actionable information.

Not the best

The app has potential, but the login experience is extremely frustrating. It requires logging in repeatedly, and every time I open it, I get kicked out. On the web, we constantly lose the search functionality and have to reset our cookies, which is incredibly frustrating. This also forces us to log in again on every browser we use.

Customer support is unhelpful—you wait an hour just to chat with someone, only to be told, ‘We tried it on our end, and it’s working fine,’ as if the issue doesn’t exist. They either act like no one else has reported the problem or say a fix is coming soon, but nothing ever changes. Worse, they make you feel like you’re lying or don’t understand basic tech instead of actually helping.

It’s clear there is a severe lack of tech support, and they’re unwilling to invest the resources needed to fix these persistent issues. Shopmonkey could be the greatest shop software—if only it actually worked as intended

Jamil k400

a year ago

Response from developer

Hi, thank you for sharing your experience with our mobile app, Jamil. I'm sorry to hear you are experiencing issues staying logged into the mobile app. I'm happy to troubleshoot these issues and gather some more information so that our team can get this solved for you. Please reach me at mobile@shopmonkey.io so I can set up a call with you to gather more details. As for your feedback on web - I need to know if you are referring to our mobile web offering (using a mobile device and accessing the internet through a web browser)? Or are you referring to accessing Shopmonkey.cloud using a desktop? Happy to connect on this as well and get these issues recorded and fixed.

App performance.

App has consistently had issues trying to use as a tech.

Recently, app had been locking me out every 10 second and there for making the app not usable. I have been having to change times and use the computer app instead which is no where near as good for a tech.

Also has been having the issue during inspection, it will consistently log you out when taking measurements inbetween sections.

Many other issues with the app and condition of the app is not the same anymore. Don’t recommend.

Jhabers

a year ago

Response from developer

Hi, thank you for reporting these issues. We have fixed the issue causing users to be forced out in our most recent build 1.0.105. For the remainder of the issues mentioned, our team would love to fix them - please contact me at mobile@shopmonkey.io so I can set up some time with you to get more information.

Terrible and only getting worse

The app keeps kicking me out and making me sign in every time the phone screen times out, the app is not properly tracking times on jobs or remembering what work order I was in. The app is not keeping the inspections that are applied to the specific work order. It is constantly getting worse every day. Please fix this!!! The app is supposed to increase productivity and is ultimately lowering productivity beyond belief and aggravating myself and my technicians

🖕🖕🖕🖕🤘🏻🤘🏻🤘🏻🖕🤘🏻🖕

a year ago

Response from developer

Getting worse

I have been using shopmonkey for over a year and anyone who is holding out for the shopmonkey 2.0 update I can tell you it will not be any better. The "comments" box on the tech app is now broken, and the online version lags and loads way more than before.

We have had many problems with shopmonkey in the last year and support is less than useless. Shopmonkey is basically google, they will not help you fix any issues and it's impossible to get a meaningful answer on anything. It is what it is.

There are many other shop management softwares out there, dont pick shopmonkey.

federalreserveisacorporation

2 years ago

Response from developer

Hi, thank you for reporting the issue with the "comments" box not working. We are on it - it will be fixed and available in our next release. If there are other issues, please reach out to mobile@shopmonkey.io so we can get those items fixed ASAP. Pertaining to the Shopmonkey 2.0 WEB experience, I'm so sorry to hear it has not met your expectations. If you're open to it, please contact me at mobile@shopmonkey.io with your shop's name, your name, and your phone number so I can look into all of the issues you and your team are facing. Update 2/19/25: Customer Comments field is now available again in our most recent build. Please have your team update their apps.

Shopmonkey is for the monkeys

I am a 3 year user of shop monkey and they have been sliding downhill ever since. 2 of my techs can’t even log in anymore, the search feature is a disaster.

L Block Kid

2 years ago

Response from developer

Hi, thank you for sharing your experience with our mobile app. I'm so sorry to hear your two techs are not able to log in anymore and that our search feature isn't meeting your expectations. I'm happy to jump on the line and troubleshoot these issues so we can get them solved. Please reach me at mobile@shopmonkey.io. Update 2/28/25: We have fixed the issue causing users to be forced out in our most recent build 1.0.105.

Terrible

App is terrible. Logs you out all the time and does not remember username and password. Work orders are in no order what so ever so good luck finding the one you want

Xlrsms

2 years ago

Response from developer

Hi, thank you for sharing your experience with the app. I'm so sorry to hear you've been logged out so frequently. If you're able to reach out to us at mobile@shopmonkey.io we'd be happy to investigate and get this solved for you. Additionally, thank you for your feedback that you'd like an option to save your login info and that work orders aren't in the order you're expecting them to be in. Pertaining to logging in quickly, we are actively investigating additional log-in options to add to our current list of manual log-in and Google Sign-In to save you time. Per the work orders feedback, we're happy to chat and understand what you're looking for at mobile@shopmonkey.io. Update 2/19/25: We have released Face ID as an additional login option. Hopefully this improves your login experience. Update 2/28/25: We have fixed the issue causing users to be forced out in our most recent build 1.0.105.

Won’t save login

I usually just use this app for clocking in and out, but it doesn’t save my login info, essentially making this app a waste of space on my phone.

mcquilat

2 years ago

Response from developer

Hi, thank you for your feedback that you'd like an option to save your login info. We are investigating additional log-in options to add to our current list of manual log-in and Google Sign-In. We truly appreciate your feedback and if you have any more requests, please reach out to mobile@shopmonkey.io where we're happy to have a conversation with you. Update 2/19/25: We have released Face ID as an additional login option. Hopefully this improves your login experience.