Incompatible with Wi-Fi
I’ve had my OPTE for about a year and I love it, but I have never been able to get it to connect to the app. I’ve tried multiple times and even contacted customer support. I followed all the steps they gave me but it still wouldn’t connect. They essentially told me it’s my Wi-Fi that’s the problem but all my other devices connect just fine. It’s very frustrating because the app is the only way to track usage and get rewards.
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App worked and then suddenly it doesn’t
Used the app for a week before the app completely failed. It tracked the daily use and then suddenly all the data stored is gone. Hit the first milestone but never received the reward email to claim the reward so the reward system is a lie. OPTE has no business in creating apps.
Response from developer
Hello OPTE_user, thank you for your honest feedback. We’re so sorry to hear you did not have a good experience with our app. We’re looking into each claim and passing feedback to our development team so we can continue to improve the app experience with every new update. Could you reach out to support@opte.com so we can further investigate what might have happened with your account’s tracking function? For rewards, once a milestone is reached, we automatically send an email with a code to claim your gift. If this email is not in your spam folder, let us know so we can make this right and ship you your gift. Again, thank you for your honest feedback - we’re always looking for ways to innovate and improve on your OPTE experience!
Love it!
So nice to finally see how much time I’m spending with OPTE to make sure I’m doing it right and see results. Also the rewards for using it are very generous!
Keeps me on the right track
Using this app helps me keep track of my usage. With more use, my skin looks better and better. Also rewards for using the opte device… what can be better!
Works great!
I just connected my OPTE device to the app. Super easy and you get rewards and useful info on how to get better results on your skin. Love it.
Super helpful
The app is easy and helpful. I also love the rewards program!
