Very fake reports and dose nothing
Lies! Lies! Lies!
Response from developer
Hi , thank you for sharing this. We understand how frustrating it is to feel the pricing wasn’t clear before you signed up, and we take that feedback seriously. The free account lets you scan to see where your information is exposed, while the removals themselves are part of our paid plans. We take privacy very seriously, and we don’t sell your personal information. If you’d like to talk it through or have any questions about your account, our support team is happy to help through the in-app chat or the Help Center. Thank you again for the feedback.
No change
Response from developer
Hi, thanks for sharing this and for your patience over the past six months. We hear you on the spam. Just to clarify: Optery removes your info from data broker and people search sites, which can reduce spam over time. But if the spam is coming from a source outside our coverage, we won't be able to stop that specific source, we can only act on the brokers we track. Check out https://www.optery.com/reducing-spam-texts-and-calls/ for extra tips on cutting down spam beyond removals. Feel free to reach out to support@optery.com if you need more details..
Portrait Mode only!
Not forthcoming in limitations
Response from developer
Thank you for your feedback. Our Ultimate Plan includes Custom Removals, which allows our team to submit best-effort removal requests for certain data brokers that are not part of our standard coverage. Custom Removals do have some limitations, including eligibility and timing requirements, since each request needs to be reviewed and may depend on the specific website involved. You can learn more about how Custom Removals work here: https://help.optery.com/en/article/ultimate-plan-offers-best-effort-removals-for-unsupported-data-brokers-through-custom-removals-requests-lchi5e/ We appreciate the feedback and will continue looking for ways to make these limitations clearer.
Scam
It’s also, impossible to contact customer service.
Design and customer service/support totally sucks and give answers unrelated to specific questions
Thank you!!
Response from developer
Thank you for sharing this. We’re glad to hear the progress and that your exposure has dropped significantly. New data brokers do come up over time, and we’ll keep working to remove those as well. We appreciate you sticking with us.
Must Have
Do better
Response from developer
Thank you for the feedback, We are working towards improving the user experience.
Removals
Good
Ineffective
Response from developer
Thank you for your feedback on the app. Optery works on both major and smaller data broker sites since even lesser-known sites can contribute to the spread of personal information across the data broker ecosystem. That said, we understand your expectation to see faster progress on the more visible sites first. Some brokers complete removals quickly, while others can take longer and require repeated follow-ups before removals are finalized or stay down permanently. We’d appreciate the opportunity to review your account and the specific profiles you’re referring to, and we will prioritize your case for further review. Please contact us at support@optery.com and our team will look into this further.
Amazing Service!
Response from developer
Hi johnson2122, thank you for the kind words — we're glad you're enjoying the service! That's great feedback on the stay signed-in option and we'll make sure to pass it along to our product team. We appreciate you taking the time to share it!
They sell your data back when you unsubscribe
This is a not possible
Response from developer
Thank you for taking the time to share this — and we're truly sorry for the experience you've had. The results you've described are not what we want for any of our customers. Some data brokers do require multiple removal cycles and some are not included in our standard coverage. Please contact us directly at support@optery.com. We'll personally review your account, walk you through exactly where your removals stand and investigate further.
Stay away
Response from developer
Hi there, thanks for raising this. Just to clarify, Optery doesn’t use scans to track or monitor users. Any standard network checks (like IP handling) are only for security and to make sure the service works properly. We also take security seriously and have passed SOC 2 compliance, which means our systems and processes are independently audited to meet strict security standards. You can read more here: https://help.optery.com/en/article/how-optery-secures-your-data-a1uw2d/ If something felt off on your end, feel free to reach out to support@optery.com and we’ll take a closer look with you.
After 8 months of paying, Grok still had all my info.
Response from developer
Thank you for reaching out. We're sorry to hear about your experience. During your active subscription, we worked to submit removal requests to the data brokers within our coverage. We'd love to personally review your account and walk you through your removal progress in detail. Please reach out to us at support@optery.com so we can look into this right away and make sure you're taken care of.
Site and App are 2 different experiences
Complete waste of storage space and time
Response from developer
Hi! Thanks for sharing your experience. A couple of things that may help clarify: the information you see in reports comes from third-party data broker sites, and those sources are often incomplete or inaccurate. That’s exactly what Optery is designed to fix, not just show results, but work to remove and reduce where your data appears across those sites. For paid plans, removals are handled for you so you don’t have to go through each site manually. We also provide visibility into where your data is found so you can track progress over time. That said, we’d really like to take a closer look at your case and make sure everything is working as expected. Please reach out to support@optery.com, we’re happy to review your account and help.
