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OpticsRE

OpticsRE

OutBack System App Operation

38 ratings
36 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • January 11, 2023
  • February 29, 2024

Developer

Alpha Technologies, Inc.
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About

Monitor and control OutBack power conversion systems remotely. View energy use, production, and historical data. Receive email and mobile notifications for alerts and system events.

✓Connect with OutBack devices
✓View energy use and production
✓Access historical performance data
✓Receive email notifications
✓Remote control access
✓Eliminate site visits
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What users say

Summarized from real user reviews of OpticsRE. Based on 38 reviews and a 1.6/5 average, it highlights the 3 positives and 16 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍App finally supports Radian Series (v2.0)
  • 👍App finally supports Mate3s family (v2.0)
  • 👍Can see home/system data via app (when working)

Negative things

  • 🐛App frequently fails to sign on/login
  • 🐛App is not user-friendly or easy to use
  • 🐛App is unreliable and often non-functioning
  • 🐛Google sign-in does not provide a password for app
  • 🐛App hangs on login screen
  • 🐛"Something went wrong please try again" error is common
  • 🐛App is considered junk compared to website
  • 🐛App does not work with Radian Series (historically)
  • 🐛No communication from developer/company about outages
  • 🐛App backend was shut down/decommissioned after sale
  • 🐛Historical data collection is unreliable/inaccurate
  • 🐛App doesn't remember credentials
  • 🐛App is not stable
  • 🐛App doesn't show existing profiles/systems
  • 🐛App only supports Mojave system (historically)
  • 🐛App doesn't integrate with OpticsRE web portal
See all reviews

What's New in OpticsRE

3.0

February 29, 2024

Added graphing summary tab for legacy system. Integrated Skybox system.

User reviews

Most RecentHighest RatedLowest Rated

Not dependable

At times it’s impossible to sign on! The app is not always the easiest to use, can be quite frustrating most of the time. It’s almost impossible to speak to a human at Outback.
This is our second Outback system, I used to brag about their customer service. How I loved Outback. Now I wouldn’t recommend Outback to my worst enemy!
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offgrid girlsoffgrid girls

No work if google sign in

I did a quick sign in and set up with optics RE through Google and now I do not have a password to use the app the app will not work without a password and does not connect to Google poorly thought out as usual for outback
E.R.RiderE.R.Rider

Non functioning

Unacceptable app
..nik.....nik...

“Something went wrong please try again”

This happens every single time I try to login to the app. I have no problem logging in from a computer.
infinitejesterinfinitejester

Junk

Junk. Use the internet website for interface, the app is junk
*****‽**********‽*****
See 31 more reviews

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User experience

🐞

Reported Bugs

21 issues

Impossible to sign on at times

Bug

App will not work without a password when using Google sign-in

Bug

App is non-functioning

Bug

"Something went wrong please try again" error on login

Bug

App hangs on login screen

Bug

App stopped working with Radian Series

Bug

App ceased function on all fronts with zero warning

Bug

App is not working anymore

Bug

Cannot login with current version

Bug

App doesn't work

Bug

Doesn't remember credentials

Bug

App is not user friendly and not stable

Bug

App worked and now it doesn't

Bug

App backend decommissioned

Bug

App throws login errors

Bug

App recently broke and is not functional

Bug

App won't let me add any system other than Mojave

Bug

App doesn't show profile or system created on computer

Bug

Cannot see existing profiles

Bug

Shows system already added when trying to add

Bug

Wildly inaccurate data, irregular refresh interval

Bug
✨

Requested Features

8 requests

Update system list to include Radian Series (historical)

Feature

Improve app stability and reliability

Feature

Fix login issues

Feature

Provide better communication regarding outages

Feature

Make app user-friendly

Feature

Allow access to all data in one place

Feature

Offer a dark mode option

Feature

Improve historical data collection accuracy

Feature

FAQ

What does OpticsRE do?

OpticsRE is an intelligent platform that allows users to connect with and monitor their OutBack power conversion systems. It provides insights into energy use, production, historical performance, and event data, enabling remote control and notifications.

What devices can I connect with OpticsRE?

You can connect with OutBack products including Mojave, AXS Port, Mate3 family, and RoseWater internet-connected devices using OpticsRE.

Is OpticsRE free to use?

Based on the provided information, the app is free to use and does not have in-app purchases or ads. There are no mentions of subscription fees or paid models.

What kind of notifications does OpticsRE offer?

OpticsRE provides email notifications and alerts. Additionally, mobile push notifications are available specifically for Mojave systems, allowing for timely updates on system events.

How does OpticsRE help with system management?

OpticsRE offers remote control access to your OutBack power conversion systems. This functionality, combined with real-time monitoring and alerts, can help eliminate the need for unnecessary site visits.