Not dependable
At times it’s impossible to sign on! The app is not always the easiest to use, can be quite frustrating most of the time. It’s almost impossible to speak to a human at Outback.
This is our second Outback system, I used to brag about their customer service. How I loved Outback. Now I wouldn’t recommend Outback to my worst enemy!
This is our second Outback system, I used to brag about their customer service. How I loved Outback. Now I wouldn’t recommend Outback to my worst enemy!
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No work if google sign in
I did a quick sign in and set up with optics RE through Google and now I do not have a password to use the app the app will not work without a password and does not connect to Google poorly thought out as usual for outback
Non functioning
Unacceptable app
“Something went wrong please try again”
This happens every single time I try to login to the app. I have no problem logging in from a computer.
Junk
Junk. Use the internet website for interface, the app is junk
Just Bad
From not working to not being able to log into the app. This is just bad. The solar system is great, the app, is terrible.
Doesn’t Work Except When It Does…
Which is never.
Doesn’t work w/ Radian Series
Stopped working with Radian Series in late 2024. App hangs on the login screen :(
No communication
App was working great then all of a sudden with zero warning the app ceased function on all fronts for everyone. Worst part was the developer and or main business didn’t provide any notice whatsoever. The app is still available but does not function at all. Year and then some later and still no communications from anyone.
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Doesn’t work
The app is not working anymore, and OutBack apparently isn’t concerned about fixing it
Does not work
Can not login in with this version
Brick of an App
App doesn’t work. Not really sure why a company that focuses on critical energy needs would build something so terribly unreliable and clearly unsupported. Compared to other manufacturers and systems out there, leaving a product like this out in the wild just makes Outback look worse and worse.
Doesn't work
Can't login. It says "something went wrong. try again later". I've uninstalled and reinstalled the app. I've tried using the "forgot password" feature (even though I know the password) - same error.
Just doesn’t work
Doesn’t remember credentials then it doesn’t work after entering them.
It does NOT work
Very bad! Clumsy, it requires several minutes to connect and 80% of the time provides an “error” message and does not connect at all.
Their equipment might be good, but most like the app and site… are NOT user friendly and are NOT stable at all… my next system will NOT be Outback.
Their equipment might be good, but most like the app and site… are NOT user friendly and are NOT stable at all… my next system will NOT be Outback.
Was great
New owners killed an important app for outback system owners.
App worked and now it doesn’t
I used this app for a while. And just recently this year the app will not let me log in. It simply doesn’t work. Recently there was an update and I want the old one back. How can I do this. I can’t report a problem because it is a free app. I know I can still see my power but it requires me to log in through the internet to see
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App Backend Decommissioned
Outback was sold and transferred to new location in TX. The whole backend for this app was shut and isnt in service. Why the app still available.
Used to work great!
I started using this app quite a while ago. It seemed to work flawlessly. Had a few more updates and it worked even better. And then all of a sudden a couple months ago it stopped working all together. I tried to add in my credentials and it says “something went wrong“. I haven’t been able to access my system through the app for sometime now.
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So begins Outback Solar’s fall from grace
The app has thrown login errors for weeks now. It doesn’t appear to be working for anyone, and yet—there is no notification or message in the app, there is no announcement from the company about the outage.
A major outage combined with radio silence is a clear indicator of serious internal issues at this company.
At least there are ways to access mate3s data without the cloud. But if I’m being honest, Victron is looking mighty appealing right now for my next upgrade.
A major outage combined with radio silence is a clear indicator of serious internal issues at this company.
At least there are ways to access mate3s data without the cloud. But if I’m being honest, Victron is looking mighty appealing right now for my next upgrade.
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